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October 2023 by Brad Pruitt
Had some engine issues and was not established in the area with a repair team. Went to CR and was comfortable they could fix it, just at what $$. These guys were amazing. Looked at a lot of things, settled in on the problem, quickly fixed and they were very reasonable with price vs quotes from other places. Professional, great communication, detailed and quick. I now have my place !Services: Transmission
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August 2023 by axel johnson
The crossroads team is awesome and super helpful when it comes to all your car and trucks needs. They have always taken good care of me and my vehicles. Really appreciate them geting my trucks right!Services: Transmission
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July 2023 by Cecil S.
Very disappointed with the service I have received here. I had previously held this shop in high regard around town as they pointed me in the right direction to a welder a couple years back when I couldn't afford to tap and die my rear shocks to my Jeep. Now a couple weeks ago I had my Jeep towed to their shop after having some issues with my starter solenoid. They got it fixed in a relatively short amount of time, only taking extra time to "take it out on test drives" to make sure everything was fine. However, when I picked my vehicle up from their shop the next day, I was told that my fuel tank was below E and the battery was so low it was going to die any minute. I'm not sure how they went on test drives and ran the alternator or properly checked the battery with it being on the edge of dying. I ended up driving a couple miles to a gas station where I was basically forced to stop for gas. Once I turned off the car and filled up the tank, the battery died, and I had to jumpstart my car 15 minutes after picking it up from their shop. I called Eli at the shop and let him know what happened. He seemed to understand, we had a polite conversation about it and offered me some cash for the gas which I did not accept. I just wanted to let him know that a customer had a dead battery on pickup. Either way I thought it was an honest mistake.However, on further inspection of my invoice they had charged me 68$ for a battery cable cleanup. A simple add on to 'test' the system (again they barely charged the battery). However, when I was checking fluids a couple days later, the battery cables looked exactly the same, with the plastics coverings still sagging on the ends and the cables being dirty. The only part that was clean was the terminals which I had done before sending it to the shop. My father, who was a mechanic for over 30 years, called the shop to explain that the service that I was charged for had not been completed. He then got accusations from Eli that I accused the shop of "Stealing" a tank of gas. As if I thought they were going to steal 50$ worth of gas after charging me almost 600$ for a starter replacement on a 97 Cherokee. While the dead battery and low tank could have been an oversight (they did tell me twice that they went on test drives), accusing and lying about a customer to excuse a lack of service they charged for is not acceptable. I would not recommend this shop over any of the many competitors in Ellensburg.
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June 2023 by Kamelia Hunyady
Above and beyond the call of duty! Both brothers who own this company have taken the time to help my husband and I with our jeep rubicon. From giving us a ride to the u-haul store and lending us really expensive chains to tow our truck back home, to staying after hours - I just can't say enough amazing things about them. Stand up guys that I would wholeheartedly trust to get service on my vehicles (unfortunately, we don't live in Ellensburg.)Best,Kamelia
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May 2023 by Cody Collins
Jake and his crew went above and beyond to get my Duramax dialed in, and quickly back on the road. They also had Edge monitors and other goodies in stock, so I didn't even have to shop around. Very knowledgeable and friendly staff; You'd be crazy to take your diesel vehicles to anyone else.Services: Auto engine diagnostic
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May 2023 by Tommy Jones
I was traveling through had an issue with engine. They got me in within 15 minutes did the diagnosis fixed it had me back on the road in a couple hours. Great place very knowledgeable.Services: Electrical
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February 2023 by Shawn Robinson
Top to bottom this place whether getting an engine rebuild or a set of tires is awesome. I've never been treated better. One of the owners stayed late to mount a set of tires for me. Not to mention all the work they did on my wife's suv. Pick home town. These guys rock and will take care you.
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January 2023 by Moira Turner
Had our 2008 dodge 3500 blow a head gasket, diagnosed very quickly and precisely. They have been nothing but easy and extremely kind to work with. Very knowledgeable about everything we asked them and made sure the job was done correct with several test drives. I will be a returning customer with other trucks.Services: Vehicle Inspection
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August 2022 by Darwin Wray
This is where I go for engine repairs for my Ford super duty trucks. It's always done right and on time.. thanks for the great service. DarwinService: Engine repair
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August 2022 by S.M. Vincent Pruis
Excellent experience here (even tho I got some bad news about my engine). Easy booking, and Eli took the time to fully explain what was wrong, what could be wrong, and how they figured it out (I don’t know much about cars, so I appreciate how he laid out the info and taught me the basics). They were even kind enough to undercharge me as consolation for the bad news. Didn’t end up getting repair work done here, but if I need it in the future, I’ll definitely come to Crossroads!Service: Auto engine diagnostic
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July 2022 by Todd Rossi
On the afternoon of July 11th we were pulling our 5th wheel back from Blue Lake and the turbo on my 08 Duramax started to go. Limped it up the Vantage hill and into Crossroad Garage for some diagnostics. Jake came right out and started trouble shooting. Here I am 2 weeks later pulling the same 5th wheel out to Cody, WY. The new turbo works great, sounds great, and I am fully confident in their work. Eli, Jake, Noe, and Chrissy are a great honest team doing high quality work. Customer for life!Service: Auto engine tuning
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July 2022 by Emily Hamilton
I had an awesome experience with Crossroads, they had my car in and out within a matter of hours, despite having so many other vehicles to take care of. They were able to let me know exactly what needed to be done, and were so quick to help out. Everyone there was so sweet and willing to help - definitely a 10/10 experience and would recommend to anyone!Services: Oil change
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July 2022 by Ryan P.
A garage with integrity, these guys do quality work. I trust Eli, Jake and crew with any vehicle I bring to them, from my gmc dually to my family mini van. Recently had an experience in which there was an innocent mistake and they owned up to it, 100%. These guys have my business for as long as I am in Eburg.
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June 2022 by Scott Carl
These guys are amazing! Eli has gone over and above helping me out with my warranty with my transmission. Eli is a very considerate and awesome guy to do business with! I highly recommend this company for repairs to your diesels. Thank you!Service: Transmission repair
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April 2022 by Mike P.
This is the 2nd time I've used CRG and they are definitely worth the 2-hour drive (one way) over the mountains to have them take care of my truck! I live in Western Washington north of Seattle and people ask me why I drive all the way to Ellensburg for service on my 2015 GMC 2500HD? My response is always the same, b/c I trust Jake & Eli and their crew to properly take care of my truck when I need something significant done and not gouge me in the process. My first trip to their shop was to get a tuner module & FASS fuel filtration system installed. The truck has always pulled hard, but after Jake installed the new tuner module (w/5 settings from mild to wild), I was amazed at how much unused power was sitting dormant under the hood!!On this second trip (March 2022) was for new wheels, tires, shocks, leveling kit, and alignment. In December I visited a 'off road' shop in Marysville to get a price on a leveling kit & shocks. Those guys told me I should get the Kryptonite suspension gear and his guy inspecting the front suspension said I would need ball joints, tie rods, etc. They quoted me ~$4,700 and that didn't include wheels & tires! I called Eli and as soon as I mentioned the Kryptonite front end parts he jumped in and asked me if I was planning to jump the truck, or go rock crawling with it?! Of course I said 'no' and that's when Eli explained to me why I should NOT be buying Kryptonite parts, that those parts are for people who are going to do extreme things with their vehicle, not guys like me who are not.To make a long story short, we had to wait 2-months to get the new shocks and the leveling keys; the tires & wheels shipped to his shop and were waiting. As it turned out, Eli didn't need the leveling keys b/c my truck has a large bolt & cam on each side that allow for a certain amount of travel without the need for leveling keys, so Eli sent the keys back and took them off the bill. Oh yeah, there was no need to replace any other suspension parts like ball joints or tie rod ends that they guys in Marysville claimed were needed.Eli's advice proved to be spot on and allowed me to level the truck, upgrade the shocks and bolt on a new pair of shoes for a lot less than what they other guys were quoting me just for suspension parts! I love the new wheels, tires and shocks! The ride is smooth and very quiet for a large All Terrain tire (that have a snow rating), but if I didn't like the tires, Eli told me that he'd swap them out for something else. Fortunately that won't be necessary, but to even to offer it was amazing and that's why I will always make the 2-hour drive over the mountains (4x) to have Eli & Jake take care of my truck!The team at CRG has my thanks and my trust!Services: Tires
