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April 2024 by Laura T-Green Eyes
Worth the drive to visit our home bank instead of an affiliate CU!
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March 2024 by James McGrath
Nice place, helpful people.
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February 2024 by J K
Silas has earned another 10 stars from us ?! ☆☆☆☆☆☆☆☆☆☆!!My husband ( KOEN VOCABULARY - Hint: BEST OF THE BEST 2 ) was so impressed with him a year ago when Silas helped him open his account, and he wrote a 10-star review of Silas. We've both been in this branch from time to time, and Silas is always helpful and glad to see us. And we're also so happy to see him too! Just yesterday, Silas helped me open my account, and as always, he is the most professional & friendly banker we've ever encountered. What really impresses me about Silas is when he's unsure of something, he always makes sure to double check with his boss to offer us the correct information and set up our accounts without any issue. Believe me, not every banker is this thorough and efficient at other institutions.Oh, btw, thank you, Michelle - The Boss, for always making yourself available & visible for your customers & bankers! It's your effort that your branch runs smoothly even though it appears to be busy all the time. Back to Silas, I am so thankful for his excellent customer service and thoroughness in his work every time! Dear Silas's superiors, would you please offer him a raise & promotion for consistently excelling in his work? I feel bankers like Silas should be celebrated as he's a huge asset at BECU, and I hope you never lose him to another bank! Thank you!
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January 2024 by Florin Cojocaru
Great service and staff.
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December 2023 by Jeff Summers
Yet again the customer service here sucksI think as soon as i can ill be closing my accounts
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October 2023 by Shaun Montoya
Last Friday I nearly lost the last two years worth of my work savings—it was the only thing I had going for me. I came here on a sort of last ditch attempt to try and save what I assumed had already been stolen. I was helped by Luke, who is definitely the most contagiously joyful person I’ve ever met. I had a wonderful experience. I highly recommend this location.Luke, thank you man. You saved a life my brother. Can’t thank you enough.
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October 2023 by Loren Kodimet
Horrible experience I've been a customer with BECU for 10 years and would not recommend this branch
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August 2023 by K Mur
Luke had amazing patience as we navigated all my questions about my account. He had thoughtful questions about what I was trying to accomplish and helped me understand my options. Overall a great experience.
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July 2023 by Andre D
Well-staffed branch with helpful and friendly staff. First time in the branch and would recommend
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June 2023 by Desert Medic
I have never seen such an inefficient operation. People standing, and sitting all over and staff talking an incredibly long time to help people. If a location is this busy get a bigger bank. Also maybe when busy have staff cut the small talk and just help people quickly. Long conversations about life are not needed when there are lines of people..
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June 2023 by John
Luke was awesome and helped me with an emergency that required a personal loan asap. He was sympathetic to my situation, explained the process multiple times when asked, and everything was done as fast as he could.
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May 2023 by Cynthia Graham
I was told I had to put my check through the atm I asked if I needed to sign the check she said no I didn't have to. They released some of my funds but not much enough to pay a bill. I went to go buy groceries and when I got to the register to pay it declined my card I called the bank and they said when I got to the register to pay it decîlined my card I called them they told me to call back today I did and they said because I didn't sign the back of the check they wouldn't release my funds until next week. Because of that lady I can't buy food for my family and I don't know what to do. I feel I made a big mistake by coming to this bank
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April 2023 by Jt Wolf
I talked to someone today here and they were determined to help me. She took a good chunk out of her time to go above and beyond and I'm thankful for that.
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April 2023 by Mommy Squad
Took my car and I was up to date on my payments lady stop my money and wasn’t adding it to my car notes
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March 2023 by Lisa C.
Waiting 25" for appointment I scheduled 4 days ago. Lobby packed. Open another branch in Thurston County!
