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November 2023 by Nito Loma
Didn't buy anything, but the employees were super nice
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October 2023 by Melanie Land
Wow… where do I even begin. When I walked in, not a single person acknowledged my presence or said hello. I continued to browse for about 10 minutes while several associates walked passed me and made eye contact with me — still no hello… there were what appeared to be 4 associates on staff, and 3 customers in the building. I am appalled at the lack of customer service in this building. I know for a fact this is NOT what Boot Barn stands for… This was by far the WORST visit I’ve had to a boot barn in the 8 years I have been shopping with this company… do better.
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June 2023 by Chere Cline
I am very disappointed with the service my brother in law Jeremy Cline didn’t get. He entered the store in Lacey WA a few days ago, to purchased a pair of cowboy boots for his granddaughter who requested a pair for her upcoming birthday. The three staff personal that was there did not speak to him or ask if he needed any assistance. When he was leaving the store one of the employees said to him have a better day. He said thanks then replied with. You should work on you three should work on your customer service. The young man ask him why? The told them he was looking for a gift of boots for his granddaughter. One of the young ladies replied, well you look like a biker.. I guess bikers don’t get service at The Boot Barn. I was so surprised of her statement, wow is really all I can say.
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May 2023 by Marvin S.
Awesome store. Customer service was very helpful and a great experience. Will be my regular outline for sure.A lighter note, it's website and app was not helpful. I'd recommend that they update inventory or will miss lead a lot of potential customers
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May 2023 by Jack Black
Dang Good customer service and all boot sizes aren’t all scrambled up, not packed but a steady flow of customers as well?
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May 2023 by Ryan Watts
Dang Good customer service and all boot sizes aren’t all scrambled up, not packed but a steady flow of customers as well?
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March 2023 by Rick K.
Wow this store ROCKS!! They have so much to offer! Great clothing and accessories not to mention the great selection in footwear! The staff are so nice especially Patrick the manager and max!
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January 2023 by Kathy Brickner
Very friendly. Had my online order quick and the pickup process was flawless.
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December 2022 by Tel L.
Solid store with plenty of choices for clothing. Boots are a bit tricky if you run EE, but they're more than happy to order boots to the store. Good service as well.
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November 2022 by Ben O.
Went for black Friday sales and there were virtually none unless you wanted to buy 3 pairs of $80+ jeans just to get a 4th 50% off... For clothing, unless you wear an XL or larger, don't waste your time... We will only be going back to return our overpriced items that we can find online or at another store much cheaper
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November 2022 by Thad London
My son and I got a couple of cowboy hats. The service here is excellent.
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October 2022 by ryan tisi
Always my go to place to find a good pair of boots and clothes that are built to last. Very friendly staff too!
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September 2022 by Reno Munro
Very helpful staff. Making sure that you have the right boot with the right fit!!! ?
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August 2022 by Bill The Butcher
Best place ever!!! If you need anything western, go there. Hat shaping too in house! We miss Sarah!
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June 2022 by Sarah King
Amazing staff, helped me get in and out of store with new work shoes in only a matter of minutes. After 10 hrs on concrete, I was over the day, but the staff made it so super easy, I got home and in bed just in time.