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November 2023 by Stazzy Christopher
Pretty efficient customer service. Despite being past the time they assist with signing someone up as a new customer. They made an exception due to inconvenience on their end. (Which I can’t complain about)Reason I rated them a 4/5 stars is because of the fact I was initially waiting around for next available agent to assist me.
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July 2023 by Alessandra Armstead
After buying three phones from CRICKET, ALL WERE TRASH! NEVER AGAIN! BAD BUSINESS PRACTICES!I PAID 230$ FOR A PHONE THAT DOESN'T CHARGE! I TRIED TO RETURN IT BUT NO...BECAUSE I WAITED TWO WEEKS!I kept buying new charges but it's the phone!So when I don't pay the bill, the phone will stay GARBAGE!IF I GET THE CHANCE I WILL SUE CRICKET!
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January 2023 by James J
Rude and unhelpful. Refused to help transfer contacts from old phone to upgrade. Lack knowledge
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November 2022 by Katie Lynch
Joseph gave amazing customer service, I thought I was screwed and he did everything in his power to get me the best deals, and he was a great person all around. I really appreciated his help
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October 2022 by Kathy Hubbard
To Joseph was very helpful to get my cricket account going and also being able to lower my payments because I am on low income very knowledgeable and I think that whatever you're paying him should be a lot more than what he's getting he's wonderful thank you very much okay now do I have post
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August 2022 by Theresa Horne
Sal helped us for nearly an hour with something that was neither his responsibility, nor his expertise. There was a problem at Cricket HQ which affected my service availability, and he was determined to solve my issue without having to purchase another handset. My confidence in Cricket is waning, but Sal in Lacey was great.
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May 2022 by Mackenzie Kaiser
Just needed a new phone so I came at 2-2:30 and they left a note saying no one in till 3:30 for errends maybe needs more staffing feels like a bad time to go when you’re only open 12-7 came back to see if they would be there and still arnt
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April 2022 by Isaiah Burnias
Cindy was a huge help 10/10 recommended customer service! Will be returning to this store all the time thank you!
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June 2021 by Anette M.
was having trouble with my phone so I went into Olympia cricket store and the guy was an idiot told me I had to buy a new phone I left I found the Cricket store out in Lacey on Galaxy Drive walked in told them what my phone was doing in and in less than 5 minutes the guys had my phone fixed I so appreciate them I will never go back to the other Cricket store I will always use them and it was Julio and Edgar that helped me.
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May 2021 by Angel Valdez
After having my mother in tears I decided to take my devices over to the Lacey store in Hawks Prairie. I was the only one that went in with my sister expecting the worst of course. As we were just discriminated against in the other store, we were hoping to find some much better help. We found a Hispanic gentlemen, he was helpful but he did take action and set up our phones for us and answer the questions that we had. He was very nice he was just quiet and maybe a little unsure.
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May 2021 by Kristy Nichols
Alyssa helped us great today!
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March 2021 by Kellie Tijerina
Great help
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March 2021 by Natasha Hdz
I’d recommend this place to anyone all three cricket stores in my area are amazing! They are the go to team, trouble shoot central, if one store can figure it out they call another and get your problem solved! This store Centralia and the West Side locations are by far the best and most helpful stores I’ve ever visited! It’s a 10/10 for me
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January 2021 by Kc-101 H.
Great service. Zach was outstanding, extremely helpful, we had one miscommunication but he was quick to fix it. Would highly recommend friends and family and anyone else looking for quality phone service to check out cricket.
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January 2021 by gs Liang
Zack is the best salesman and saves me lots of time and money. Extremely knowledgeable in what he does!
