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February 2024 by Flann Richards
Dan is the best manager he needs a rase he is very good
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February 2024 by Kathleen Backowski
After my car was done I drove off and about 10 minutes later it started acting up. Steve at the Lacey Wa location kept the door open for me after closing to comfort me and tell me they would get it fixed. The next day they had replaced the spark plug that blew free of charge since it was why my car was there in the first place and it was a bad plug to begin with. I was impressed by the compassion and helpfulness of the staff and the care they took to make things right. I’d give them higher score if I could and my car will always be going to that fire stone location!!!
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February 2024 by Sharon Wolfe
The guys are always very pleasant and do their best to complete services in a timely manner.
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February 2024 by Melissa Jacobsen
I've been going to the Lacey Firestone for years, bringing both my husband's car and mine for oil changes. Today I dropped my car at 8:30 am, came back at 12:30 and it hadn't even been touched. Just lost a loyal customer
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February 2024 by Paul Sciarrino
Service was great and Manager was great to work with. Totally trust them and would recommend to others and would return for all of my car’s future maintenance.
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January 2024 by Christina L.
I actually didn't visit this Firestone as I was traveling and plans changed so I couldn't keep my appointment, however, their communications with me were stellar!
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January 2024 by Larry B.
Very disappointed with the time it took to have minor maintenance completed. When I went to pick my car up, almost at closing time, I was offered no explanation, no apology, no discount, NOTHING. Avoid this Firestone location.
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January 2024 by Brandon Zacharias
Would not work for the company period. They fired me 3 years in for getting sick because I had toddlers around that were new for me. I provided doctors notes and asked for flma. No answer. Worse company ever. Was always a struggle to ask for something. 10/10 would not recommend employment. Do not take your car here, the employees do not or not paid enough to work on your cars. Better off finding a trustful mechanic shop. Do not trust this company. They cannot provide a great manager along with certified techs. Not worth your time.
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January 2024 by coachlunk Rubio
Son took his car in for a front-end alignment and two tires. The salespeople were helpful and explained what his car needed.They do give a military and veteran discount.
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January 2024 by Monica Scholl
Ready for my trip! Tires rotated, alignment done, and do not need tires as of yet for my BMW.All new crew. Had to wait but, well worth it! Thanks ?
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December 2023 by Cherie Steinmetz
These guys are always willing to help! We trust them completely, they are always upfront and honest with us and considerate of out needs as well. Dan and Brandon are Invaluable, you need to keep they guys and take care of them!!!
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December 2023 by Kelsie Radka
I went in for an inspection of my car. I wanted to see if my car was needing an alignment. It did a few hours for them to look since I dropped my car off instead of waiting. However, once it was done the guy there was friendly and to the point. He told me my toe (part of the cars suspension) angle is out of specification but everything else is fine. No up selling or anything! I’ll be coming back for small repairs.
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December 2023 by Joshua Cox
Highly recommend taking your vehicle somewhere other than this place. Just needed a simple tire repaired I was told 1 to 2 hours 4 1/2 hours later they haven't even started. on my
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December 2023 by JO
I gave this place three chances and I will not be going back. I have been using Firestone for 12 years in different states. We just moved here this summer. One thing is the bathrooms are disgusting. The other thing is making appointments doesn’t matter. I had an appt at 1100 and the guy told me they might not get to my car right away at 1100 because they were busy and it might be late when I get my car back. What’s the whole point of making an appt.I also had my oil changed by them in September, I brought my car in two months later for another service, they did a full inspection and marked it on the inspection list that my oil was way below the minimum. And It’s not leaking too. How does that make sense. It tells me that they are not doing a good job at all. They don’t even call to let you know what they recommend. I would think they would have called me to let me know that my oil was below the minimum and that they recommend to fill it up or something. At least that is what I have experienced with other firestones or that my cabin air filter was recommended to be changed on the sheet too but no call. I only find out when I pay and pick up my keys. I’m done with this place and taking my business elsewhere unless they get new management and improve their service.
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November 2023 by Rebecca Jemsins
Awful experience, the place is filthy and looks like it hasn’t been wiped down since it was opened, the gentleman at the front counter was extremely rude and unhelpful, had me set an appointment for a few days out for a tire alignment and then it still took 45 minutes for them to even get to my car so I don’t understand what the purpose of an appointment is. And then after over an hour of waiting the guy at the front told me they couldn’t do the alignment because of my tire. Didn’t offer to sell me a tire or do anything else to help, made it pretty obvious that he and the rest of the staff can’t be bothered to do their job, and then before he handed me my keys he notified me that they broke my door handle and he couldn’t even muster a sorry and none of the mechanics could even be bothered to put it back on. I guess I wasted my money on the lifetime alignment because I will never waste my time going back here.