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February 2024 by Larry Bryant
This used to be a decent store, but now has extra theft gates at the doors and you have to get a code to use the restroom. Sad that the area has declined so much in the last few years...
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February 2024 by Ho Song
I shop a lot at once and bulk of same things. I had put all items nicely organized into 4 boxes stacked up in the cart. Ruben who claimed to be a store front manager tells me I have to pull every single item from the box and put them on to the belt. So I took a box and dumped it on to the belt, because I knew the clerk was not going to put back into the box as nicely organized, and I was going to waste more time putting everything out and pulling it back. Then Ruben tells me I cant be throwing items onto belt and tells me he will kick me out.It is so much easier to count in the box and I shopped it like that for at least 3 years in the same fred meyer location. Your employees can check with other clerks who have dealt with me throughout past 3 years. I refuse to go back to this location until Ruben is not working here anymore.
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February 2024 by Dan McClain
Customer and money services had only one employee on a Friday late afternoon, and was completely overwhelmed, and nobody helped
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February 2024 by Angela barrios
My mother left her wallet at the register with $100 inside of it. The cashier put the wallet inside of the safe. When my mother went to pick up the wallet the next day there was a slip for her to pick up $25 in her wallet and they didn't even inform her it was in there. When she spoke with the manager about the missing money she asked to see the cameras because it had only been in their employees hands and the manager said she would not watch the video footage because the cashier " is reliable and would never steal money". Don't shop here, they are thieves. Hope you sleep well at night after stealing money from a disabled elderly woman on a fixed income, shame on you.
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February 2024 by Katelyn Graber
Used to love shopping here but now you can never find anyone to give you the code to the bathroom. I’m pregnant and asked a worker for the code and they disappeared. I get the need to stop people from using drugs in the bathroom but there needs to be a better solution. The carts all are broken down and lines are long too. Avoid.
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February 2024 by Kimberly Johnson
Hassle free...
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December 2023 by Audrienne Shellhart
Grocery pick up has really gone down the drain and it's a bummer. Walmarts customer service for this department far exceeds Fred Meyers (in Lacey). Thats a new low when you've sunk below Walmart. That department isn't very well ran. I do pick up orders every 1-2 weeks for the past 4 years from there and every single order has been messed up. Often things I'm charged for are missing, they will ignore deals causing your cost to rise, I once had a staff member pressure me to help him load the groceries (I do pick up for a reason), and often don't bother with really obvious substitutes that they could do.I imagine this is a hard working department who tries their best, I think it has more to do with how it's being ran and how the workers are treated. Typically a happy worker does their job well. There isn't much of an excuse for this and I do put the blame on those who run these operations.I keep going back because it's the best option available for me, but wow, as soon as there is another I'm out!!!
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December 2023 by Karen Moore
Always nice and clean with friendly, helpful employees. Beautiful produce with a nice selection. Good meat department. I was shocked to see the restrooms locked, requiring a code. Unfortunately I was told that they have had too many overdoses in the restrooms. I don't hold this against them, it seems to be happening everywhere.
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October 2023 by Susan Frager
It seems like this particular location has suffered more from the pandemic than other locations. I much prefer going to Tumwater. Pre-pandemic there were always lots of checkers, employees were helpful, it was a much more civilized atmosphere. Now it's tense, you can never be sure of finding things, I've seen rotten produce, and the wait for a cashier check out can sometimes be as long as 30 minutes. When they redesigned the store it really messed things up. The organization isn't logical. The aisles are narrow and then they make it worse by putting cardboard displays out. For somebody who isn't tall, a lot of things aren't accessible, the shelves are very high. I still go, mostly because of the pharmacy. There are long waits, but the pharmacy staff is friendly and over and over they have gone out of their way to find the best prices for me. Since my insurance is **** I appreciate that a lot. Over the years I've saved a tremendous amount of money by using their pharmacy. And with gas almost $5 per gallon, the gas rewards are important and FM is more generous with the points than Safeway. I wish I was closer to the Tumwater location though. Lacey has really suffered badly.
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October 2023 by R. Bruce Magee
For three years our Lacey store pickup order every ten days had had just one minor problem involving one item over all that time. But, in the past two months we've been charged $211.80 for salmon we didn't get, $40-some dollars for beer we didn't get, and now $20-some dollars for coffee we didn't get plus were charged for two family size bags of chips but we only got two little bags. The store fixed the first two problems; they're about to hear about the new one. Why is this suddenly happening, and who else is getting charged for items not received? Better check your receipts.
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October 2023 by Freedom
Don't feel safe there barely get through the doors there are bars up to help against shop lifters?? Layout is awful compared to other location. Lack of opinions, and everything is locked up ? Clearly being turned into in and out with all self check out store?!
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October 2023 by Kristine G
They don't staff enough cashiers, forcing you to use self checkout or wait in an extremely long line. Store airways send dirty. It used to be a good store before Kroger ran it into the ground.
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September 2023 by figwitlives33
Typical big box store, level of cleanliness and customer service varies widely from department to department. Non-service animals technically not allowed in store, but employees aren't allowed to say anything so you do see pets, mostly dogs, in carts/in the grocery store area which is kind of gross. There's not a lot of cross-training so if you ask someone where something is that's not their department, don't expect them to just know--it's a big store with thousands of products.I would like to say, I tried to get gas on my way home from work about a month ago, waited in line for at least 6-7 minutes (which I expect at that time of day, no biggie), got up to the pump, tried to run my card twice, went over to the kiosk after card wouldn't take, and was informed that card readers were down at the pumps and they couldn't do cashback at the kiosk (which I understand may be for safety reasons). HOWEVER, there was NO signage at any pump I saw and only one small, handwritten sign on the kiosk itself indicating this. I would have appreciated either signage posted so I didn't waste time trying to run my card multiple times OR having an employee come up while I sat there waiting for multiple minutes and let me know the situation so I didn't waste my time waiting. Like many people nowadays, I don't carry cash on me, so unless I wanted to drive closer to the actual store, park, go inside, pick something out, wait in line to pay inside, get cashback, drive back to the pump to most likely wait again, I was out of luck, so even just a modicum of customer service of letting me know what was happening would have been much better than that. I know employees can't help when stuff goes down, but c'mon. I worked retail, including at Fred Meyer, for ages--do the needful, guys.This particular location is more or less okay to shop in most of the time, though lines do get pretty long sometime and the wait can be hefty. Due to its location, there are a lot of incidents with theft, etc., so I do recommend being on your guard w/ your purse/wallet while shopping. Corporate won't let employees do or say much even to people who are blatantly pocketing things, which is why they have off-duty troopers or local PD there sometimes.
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August 2023 by Dawn Benson
Love shopping here especially for meat. Has great sales and quality of meat is wonderful. We go shopping here weekly. People are friendly and welcoming. My so. Likes to get hot chocolate at Starbucks inside Fred Meyers after shopping.
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July 2023 by Amanda Driffen Brooke
I keep shopping here even though I get frustrated. The shelves are too high. It's hard to find help if you can't reach things. They move items, and then you don't know if they are out of stock or somewhere else.I included a picture of the olives I wanted. I stood on my tippy toes and held the camera up just to see if the olives I wanted were in the back, and they were. I went to house wares and got tongs to reach them and failed. Never saw an employee to ask for help until I got to the register. By then, I didn't care.