Great Floors has experienced a positive transformation, earning praise for its welcoming and friendly environment. Customers have noted a significant improvement in the store’s service and professionalism, likely due to changes in management. The staff is described as kind, informative, and attentive to customer needs. One customer highlighted how a staff member listened carefully, asked pertinent questions, and provided excellent recommendations without feeling pressured to buy. Another appreciated the patience and support from a staff member who helped select flooring and countertops, using visual tools to ensure a good match. The selection process was made easy by staff members who guided customers through a wide range of options, making the experience quick and efficient. Installation services were also praised for being quick and professional, with staff going above and beyond to ensure customer satisfaction. Customers appreciated the ability to find all makes, models, and brands, with staff assisting in making the right choice. The store also coordinated tile work effectively, with helpful guidance from staff and contractors who handled unexpected obstacles skillfully. Overall, Great Floors has become a trusted place for flooring and tile needs, thanks to its improved customer service, knowledgeable staff, and quality work.
Travis went above and beyond to get us the right product at the right price. Install was quick and professional. Very happy with their work
March 2024
We were assisted with exactly what we needed and given freedom to roam. Thank you!
February 2024
Went there for a transition doorway piece. You have to look through the remanence section, I didn't find one. Could have ordered one, but found it elsewhere.
