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December 2023 by Glenda Ledford
We recently opened an account at the Lacey branch. I highly recommend Harborstone and particularly Yenni, who handled the procedures we requested. It's a very well managed organization.
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December 2023 by nw512
I appreciate the friendly and efficient service I received from Yennie when I came in to open a new CD. Above average experience. Thank You
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December 2023 by Becky Anderson
Tiffany Pfeil was outstanding in every way in getting setting up new accounts
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September 2023 by Antoinette Schaefer
I've been a member of harborstone credit union for 20 yrs..always have a positive experience for any of my banking needs
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September 2023 by Misha DeBono
Always the best, happiest, and informative associates I've experienced in a very long time.
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May 2023 by Philip Diers
I wasn’t sure, when I first came into HCR (Galaxy), if I was going be able to make some loan changes. Tiffany P. and another associate (Didn’t get her name. Sorry.) helped me through in refinancing my auto and also helping me make a couple other decisions in getting a much, more stable financial plan. So thankful!
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May 2023 by Cyber
Was having some issues with a new car loan account that was created through a car dealership. Needless to say, they forgot to input half my information on the new loan. So, I couldn't access my loan account. The staff at the Lacey Harborstone branch fixed all the car dealer's mistakes and were professional and friendly from the start. They got everything working and got me the information I was missing to complete the account setup. Great people.
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May 2023 by Andrea Cox
The Hawks Praire location is very friendly and welcoming. Denise helped me set up a business account for me. She was amazing, welcoming, friendly and shared how excited she was for me. Not very often I've been in a bank where they've been so encouraging.
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April 2023 by ajmay Franklin
We were helped at Harborstone Credit Union in Lacey, Washington , by Monica Allred, Money Management Coach.We had many questions concerning a variety of topics and Monica answered every one of them. She was professional and very helpful. Thanks so much for your kind assistance, Monica!
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March 2023 by goyo myers
Lost FaithWith heavy heart I take leave of Harborstone after years as a member. The customer service blunders, the outsourced and disconnected services that don’t communicate well with each other, the empty promises of improvement and even a return phone call, have sadly compelled me to leave and find services elsewhere._______________________And to answer your response below, my tales of pain and suffering have been shared on numerous times to numerous levels of your bureaucracy and met with everything from dismissal to false promises of reform to empty promises to look into it, to shoulder shrugs. No, I won't call and wait on hold for 30 minutes and yes, I wonder if this a cynical attempt at a public presentation to avoid the above concerns.
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March 2023 by Glenn XXX
Monica was very helpful with setting up various accounts, and she followed up to make sure that everything was going well.
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March 2023 by Marilyn Tremblay
Harborstone has been my bank for over 30 years. Never had a mistake!! They were very easy go deal with while applying for a loan
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March 2023 by Orlando Johnson
This is Hands Down the Best customer friendly environment! Everyone always greets you by name and a huge smile! Customer service here is not a catch phrase but a culture!!!
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March 2023 by Stephanie Lyons
They are always so friendly and helpful! The company I work for banks through them and I always look forward to their welcoming smiles!
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March 2023 by Howard Byrne
Always friendly and fast!Best credit union, hands down. We're here several times a week too.
