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March 2024 by Patience M.
Service was terrible!! I was served by Brenna at the cashier's counter after I tried to return a plant that I had bought but could not fit in my car. She could not accept the item back even though I returned it 1hr after I bought it. And I also had the receipt plus the card I used for the purchase. She insisted that we had to wait to view the store video recording of the purchase and verify that I indeed purchased the item. I am black. I felt discriminated and profiled. I have never heard of any store needing video verification of purchase to accept returns. This is unacceptable and BRENNA should receive additional training on how to deal with customers. I will take my money to LOWES from now on.
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September 2023 by Tom K.
really disappointed in Home Depot management. I've been a loyal customer and spent tens of thousands of dollars here, only to have them completely roll over to a sub contractor who showed up unprepared and demanding more than the agreed upon amount for the job. management here is nothing but a pass through; they do not represent customer interests or even stand by their estimates. be very cautious before contracting any jobs through here - you're on your own even though you're contracting with Home Depot.
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August 2023 by Kevin G.
Ugh. It's a box store, what can I say? Stock is low, and the help is ignorant or non-existent. They have a nice old lady at the lumber checkstand; Otherwise, it's self-checkout, so my trip into the store for a couple of pipe fittings becomes an event. I plan to blow an hour for the trip. The lumber is kiln dried SPF so it's as screwy as me ex's head. And there's always some prick in a Prius parked in the contractor loading bay. I let the air out of a Prius tire once....
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July 2023 by Michael B.
I was once a loyal customer of Home Depot for most things, but now I am not. On June 29, 2023, my father and I were picking up small items to start getting his project stuff ready. We had a plan, and Home Depot's representatives agreed. This was at the Lacey location address 1450 Marvin Rd NE, Lacey, WA 98516. He was being helped by one person and they were almost to my truck when another representative (Whose break was being interrupted needlessly because no one asked for her) showed up with an experienced forklift driver. She and this driver kept talking over my father and me who kept saying, that we were allowed to make multiple trips, (2) one with a trailer for the 2400 pounds of concrete. It was to the point where my father had to act like the spoiled associates. The manager attempted to talk down to me as the owner of the truck, and again my father had to shut her down before I could. This day I was calm, as my father was doing most of the yelling on my behalf and being much nicer to them. The next day June 30, Friday, I had a phone call with their insurance company and where the only info I was told they would be emailing so that I could send pictures and other finding if any. I said thank you I looked forward to the email. The email has yet to come. The finding is because of the weight of the concrete, my front brakes, and alignment were pretty much destroyed. The cost is well above a normal break job. I waited until the weekend was over to take the information that was well above a break job to Home Depot so that they could have a copy, and add it to the file. (again since I have no way to get ahold of the insurance company) this is when she, informed me that she could not do that, Again condescending and this is when I finally gave her my attitude (since my father was not around) and I informed her that not 1 of those people including her has yet to be sincere and apologize to me, and show me they were a good employee, where she finally was corruptive enough to give me a number. She also finally apologized with the added attitude of "Please remember we are only human and mistakes happen". To which I responded with a word from her generation "True but you broke it you should fix it and there were always consequences." I called the number and they said they would call me back I called the number and the agent on my case has yet to call me back. Home Depot is living proof that we as a society do not want to take responsibility for our actions. The Girl (because she acted like a child) who inserted herself and an inexperienced forklift driver should be forced to go train in respect and any other training. The manager who did not want to deal with my situation should also lose her position and be transferred to a low-stocker for not being willing to go the extra mile. Especially when both my father and I said the exact truth and the manager had the employee tell her side of the story while I was listing facts. My only prayer is that the insurance company makes it right and that Home Depot learns that appeasing employees who do whatever is eventually will lose business. To those who live around this Home Depot, save yourself the heartache, and your property for tools go to ACE or Harbor Freight. If you need anything else, go to Lowe's. This way even if you will be treated with respect and dignity, and if accidents or lack of communication happen in their ranks, they will at least respect you. This is my plan moving forward, as it seems that Home Depot really does not want business. I was waiting to write this until insurance (Their) did their thing, and contacted me again which is another issue as they have yet to call me again.
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August 2022 by Debbi J.
We just went here to get plywood and couldn't find anyone to help my husband load it into the cart so I had to help and I just had back surgery and I'm using a walker and I'm not supposed to lift anything! After putting 3 pieces in we stopped because my back was screaming and i looked again for help, I found the 3rd person that we had asked for help and asked her so she got someone who was very unhappy helping my husband but he did it . Whatever happened to customer service? I'll spend a few extra bucks and go to Lowe's!
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February 2022 by Jack T.
Never ordering/taking deliveries of in-home products from this company ever again. Ordered cabinets and a countertop. ALL, that actually got here, were damaged beyond use. Then after several hours of phone calls, they wanted to charge us for a pickup of their broken/damaged product! Unbelievable!
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January 2022 by C M.
Mask mandate is still in effect in this location, yet 5 minutes in this store I saw easily 30 people with no masks on. I asked the cashier If they still had a mask policy for the store, which she replied yes but we can't do anything about them not wearing their masks and seemed confused to the policy as a whole. If this store cannot protect all of their customers, they do not deserve my money. Truly unfortunate considering we're about to do some major renovations.
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November 2021 by Thomas B.
Carpet was measured incorrectly three times! If we did not keep following up they would not have ordered carpet for the stairs or the 2nd floor landing! The installer still did not have enough carpet for all the closets. So one closet is not carpeted. NEVER AGAIN! Lowes is where our family will buy from now on. Bailey was the salesperson. She was unable to correct the measurements for some reason. The result was an incomplete install AND a frustrated customer as evidenced by THIS REVIEW .
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October 2021 by Bmp P.
This Home Depot is not a bad place for customers. It's just not great for contractors with trailers. You have a 22% chance of finding a place to park. I go to Lowe's. I have at least a 52% chance there of finding a parking spot for my trailers.
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September 2021 by Mo M.
Home Depot does not honor warranties that they sell with appliances. Purchased my washer/ dryer combo and several parts have gone out. Per their " lemon law agreement" it should be replaced if home depot has to repair on the unit 3+ times during the life of the warranty. Reached out to corporate, no escalation, and now filing small claims! DO BETTER Home Depot!
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September 2021 by Marie TJ
When one of your employees was told we don't need his help, and he wants to continue asking then gets told no again and irritated a customer, and then told to go away and that employee disrespect a former Marine vet who was in desert storm!! who proudly wearing a shirt he earned and your disrespectful little dipshit worker says to him as if you was ever there!!! What the hell! He's lucky I didn't punch him. In the mouth!!
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July 2021 by Bee D.
we came in today to purchase flooring materials and a new dishwasher. After spending over an hour in the store without getting any assistance with either item, we finally left empty handed. It Seems impossible to ever find helo at this store, they need to stuff better I can't imagine how much money they lose due to people giving up and leaving.
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June 2021 by Working P.
This place is a social experiment and it's a failure. Most of the employees are unhelpful even to the point of lying about material in stock.
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June 2021 by Ottis M.
We've made two trips to Home Depot in the past week to buy the larger arbor vitae's. My decades of experience with Home Depot is that they are inexperienced & short staffed. Not the case with this store! Huge compliments for your friendly, cheerful and VERY helpful staff! On both visits I bought 3 of the larger trees and no way I could get them into the car by myself. On each occasion an employee put them in my car! Wish I would have gotten the first guys name. Today it was George Alfaro who was a great ambassador for Home Depot! My only complaint.... isn't the customer always right?!?! I tried to give them a tip & they steadfastly refused. Shame on Home Depot for not allowing your customer to do something that makes them happy!
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May 2021 by Jay G.
Great place to visit and look at the overall store. Just wanted to let you know the store is awesome!