H&R Block offers professional tax services to help clients with their tax needs and maximize refunds. Customers can schedule appointments at local offices or choose to work from home using the Digital Drop-Off service, where documents can be uploaded online and reviewed by a tax pro. The staff is known for being attentive, friendly, and efficient, making the tax process easier for clients. The offices follow strict safety measures, including deep cleaning, disinfecting high-touch areas, and social distancing, to ensure community safety. Many customers have had positive experiences over the years, appreciating the helpfulness of the staff and the convenience of online options like the app, which allows early document uploads for quicker processing.