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January 2024 by Ellen Drechsler
They have a newer system and everyone is getting used to it. However, they were polite and explained, while apologetic for delays. Excellent draw!
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December 2023 by Joseph Werner
I arrived at 8:30 am with a Dr's order in hand for what should have been a routine blood draw. They demanded $6.87 for a previous visit; I offered them a $10.00 bill; they refused the bill and the service and sent me to go get exact change. Management needs to address this issue.
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October 2023 by Ana Maria Silva
I have visited here several times in the last year for different lab orders. My experience has always been positive. They have a very helpful, and friendly staff. Checking in is easy and the wait times have not been long. Arrived at 815am and was on my way home by 830 after having my blood drawn.
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October 2023 by Bryan Harrison
Might want to change your hours since you stopped at ll:45 to “get things ready” while like 10 of you where just standing there typical laboratory works
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September 2023 by Bob S
Disappointed that this is now Labcorp. I’ve always had issues with this company. After checking in with the grumpy lady ( perhaps because I interrupted her breakfast), she couldn’t find my order initially because it was in another system that she had to log into. Sat down and waited while listening to her grumble away at arriving patients and finally decided to just leave. I don’t want to go through the pain of dealing with Labcorp and my insurance again.
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May 2023 by Joseph W.
I received a bill for $374.94 for routine lab work. This is work that I've done every year for the last 10 years. This lab work costs around $14 each year - except for the years the billing staff make a mistake with the codes. A few years ago, this happened, and they absolutely WOULD NOT listen to or work with me. I actually had to do hours of research and give their billing people the proper codes to use (how to do their jobs!). It took several hours over multiple weeks, and the only benefit was that I was billed the correct amount. I lost hours of my life to this. This year, they made EXACTLY the same mistake so I found a more effective way to deal with companies like this. I actually did the following with a different company that made a similar billing error and it works. I will do this with Labcorp this time: Let them know about the error. This is important. Don't spend much time, but do it in writing or keep a record of when you called and who you talked with. Do not pay. You will need a different lab going forward. If/when they send the erroneous bill to collections, dispute it on your credit report (usually a click of a button on the reporting trans union or Equifax website). That may end it. However, if they substantiate the claim with the Credit reporting agency, call a credit dispute attorney (Google). Most will do the work for the payout, and it costs you nothing. They will sue the company that put the negative entry on your credit report. Court is expensive, so the company will try to settle. Do not settle unless they offer you more than the original bill. Ideally, get a judgement. Judgements are black marks on a permanent record, and give regulators and courts more to work with in future cases. Everyone but Labcorp will get paid, and its actually less work than trying to beg the Labcorp billing department to do the right thing. In fact, my experience shows that this is the only efficient way to deal with them when they make a mistake. I would recommend everyone do this with Labcorp.
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March 2023 by Rhiannon Dickinson
I dropped in to get some blood drawn. Front desk was friendly, helpful and cheerful. I was taken back within 5 minutes and had Francine take my blood. She was amazing! Quick, efficient and knew what she was doing. If you've ever had to give or donated blood, you know the difference!
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March 2023 by Lantz Ream
Employees are rude. What kind of employer allows people who just walk away from a costumer in mid sentence. Also such bad attitudes twords there brake schedule. They acked like everyone in the world who gets sent here by a company should know they take a brake @12:00-1:30 and don't do drug screening during that specific time. I mean everyone needs and deserve a brake but to be blatantly rude about it is very unprofessional.
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March 2023 by Toni Sin
Was a tad bit worried when reading the reviews, BUT I went there, and it was AWESOME! I arrived 35 minutes early, they checked me in, did the blood draw (painlessly) and I was out of there in under 5 minutes. Great job Yazmin, she did both the checking in and the painless lab draw.
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January 2023 by Lisa H.
I wish we would've found this location sooner! Very quick service and super friendly staff. I highly recommend!
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December 2022 by Stephanie Williams
I’m going to assume that this place gets rated internally by how fast they “call” their appointments back. I had a scheduled appointment this morning, had to wait in my car because the place was packed, went in as soon as I got the text, and they’d already called someone else in my place… (all within a two minute timeframe). The girl was condescending to me and told me to wait in the lobby area, but there was nowhere to stand without having to put my own body against someone else’s, so I stepped outside for about a minute and came back in to find that someone else was being called by the next person instead of me. I was then told again they’d get me after that person. This site has gone vastly downhill since covid. Try another location. They didn’t even offer a friendly apology which would have gone a long way.
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November 2022 by DM Crew
New location on College in Providence building STINKS. They were set up without initializing communication with any other system. The receptionist (possibly cranky because of the hassle) does NOT have to treat each and every patient so rudely. Providence can and should do better selecting contractors. We will go to the labs on Lilly from now on. If they've been outsourced and/or digressed to this level of service, we'll change medical groups.
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November 2022 by Carrina Olson
I walked in a bit early, scanned in, the computer offered an earlier appointment, it was a quick painless poke on the first try, and I was out of there in 10 minutes! Staff were friendly and knowledgeable.
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October 2022 by Marta Aguilar
Horrible experience. There use to be great staff here, but today my partner had to have two techs draw blood and they were obviously having problems and pushing and moving the needle around. I’m sorry but no. This is not acceptable.
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August 2022 by Ari D.
Been here twice in the last few years. Neither time did I have any problems. They are fast, efficient, and professional. I've read the other 20 reviews by the same five people, and question their sincerity. Tomorrow will be my third visit, and I will review it when I'm done.
