Merle Norman in Lacey is a wonderful cosmetics store known for its cleanliness and knowledgeable staff. One customer had issues with a synthetic wig that didn't last as long as expected, despite proper care. However, the store's skin care expert, Lori, received high praise for her helpfulness, product knowledge, and ability to engage with customers. She provides excellent advice on Merle Norman cosmetics, skin care, and wigs. Overall, Merle Norman in Lacey offers a positive experience with its attentive staff, particularly Lori.