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February 2024 by Trevor Hall
I was surprised at the quality of service from the guys behind the counter at this O'Reillys. I definitely got the vibe they were retired mechanics (who don't want to bust their knuckles any more) rather than the super incompetent young guys at a lot of parts stores
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February 2024 by steve jenkins
Really good service, helpful people!
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February 2024 by David Bryant
A customer should never be made to feel like they're stupid or they're a problem when they come in needing assistance. Regardless of if hey are or not that's beside the point and goes double for the automotive industry. People don't intentionally blow a tire, lock their keys inside, or leave their lights on and kill the battery. They already feel annoyed and God customer service would be recognizing that and then putting forth the effort that lets them know they're in good hands. Unfortunately I do not have such an experience. I feel like I was a burden to them and unwelcome to come back in the future. The phrase "Kill 'em with kindness" should be a customer deserve reps mantra.
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January 2024 by Sweetpea 187
I don’t know anything about anythingBut the staff here are very helpful and friendly, and with mechanical issues I need a lot of help.
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January 2024 by Kyle Cherry
Great , friendly customer service
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December 2023 by pototo1963 patricia1963
Excellent attention
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December 2023 by Milan Musick
Another Outstanding experience. Tonight David took the time to walk me through a perplexing transmission issue concerning fluid levels, shifts, procedures, etc and most importantly to check if your transfer case had popped into neutral (the actual problem). By having a good look at everything though, I detected a coupling leak and topped off the fluid which was getting dangerously low, thereby, surely saving the whole unit.Much thanks to the whole crew there! I've had many positive outcomes working with them. I recommend this store whole heartedly.
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November 2023 by Brian Vasquez
Was an auto zone customer until I visited orielly's on pac ave and experienced top shelf customer service. The fellas working dropped some knowledge in a helpful, friendly manner. They answered every stupid question I had with professionalism. Customer service is a dying part of society but these guys have it down pat. I'm gonna find out the dudes name who always helps me and give him some recognition in a future review. We need to tell people when they are doing good because often all we hear is negativity.
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November 2023 by CJN Daily
Had everything I needed. Lines are short. Prices are reasonable. Staff is friendly, knowledgeable, helpful, and well trained to assist customers quickly.
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November 2023 by mark matney
They treat me great. I do alot of business with them. I don't ever have any problems with returning items . They are great
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September 2023 by Hayes O'Neal
This used to be my favorite parts store but just like everything else it's circling the drain. The employees here are flat out incompetent. I couldn't tell you how many times I've had to bring parts back because they were wrong and then proceed to do their job by finding my part on their computer while they look on helplessly. I could ignore that but I can't ignore the experience I had today. I called asking if they had a specific tool to rent and after being placed on hold for a few minutes the guy comes back on and says they have it for sure. I tell him I'll be there shortly. I arrive not even 15 minutes later and surprise surprise there's no tool and the bumbling fool proceeds to offer me an adapter for a honda for the tool I need. Even if I had a Honda it would be useless without the tool. Is Idiocracy out future? I wonder how he even filled out his application. It wouldn't surprise me if he used a crayon
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August 2023 by Blu Otis
They have a great selection of auto parts for your specific vehicle. If not, it’s only a day or two away. The staff are knowledgeable and super friendly. they offer free assistance with windshield wipers and code, diagnostics, and a few other things. Thanks.
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July 2023 by Roberto
Down how does says you'd shoot clouds and she said she said sounds Ave cloud Erin shuts sounds
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June 2023 by Cort Mahan
I give this store 4 stars because of all the overall years I've been going here. This particular store is a hub so other stores get parts from here. Yesterday I came for a part and the employee must be new because this took way too long. Initially he said they didn't have it and how the parts manufacturer changed etc, etc. They have an equivalent part. They are a hub. C'mon. Eventually we found one. The store is the store, but they have turnover like everyone else so your experience may vary.
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May 2023 by Bronson Miller
There was an employee that looked like he wanted to be Mr. Clean when he grew up and if you're not sure who I mean, he's the guy that takes way too much Testosterone but feels ok about it because his Dr. Calls it HRT so he can sit there and insessently eat protein snacks and answer questions condescendingly and feel cocky and superior to those with less muscle than his roid raging self. Seriously he was such an a$$hole it's amazing he has a job.
