PetSmart is a leading pet supply and service retailer that offers over 10,000 products both in stores and online. It caters to a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the convenience of shopping online with options for quick in-store pickup within two hours. Many store locations provide additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Customers often highlight the helpful and friendly staff who go above and beyond to assist with finding products and checking inventory. The store is praised for its helpfulness, especially in finding specific items like special pet food and toys, which has even saved some customers time and effort. While some reviews note that grooming and training services may not meet expectations, the overall staff attitude remains positive. Despite being busy and slightly pricey, PetSmart’s appointment system for services is convenient and easy to use, though availability can be limited. The store’s return policy is also highly regarded. Overall, PetSmart is a trusted destination for pet owners seeking quality products and helpful staff, making it their go-to pet store despite some service-related concerns.
I visited this Pet Smart in Lacey/Olympia for collars, harnesses, and food for my almost grown puppies. The young woman who helped up was so special. She was worth her weight in gold. She learned her expertise in the Army K9 corps. She is soon to move to Hawaii. She was amazing and a credit to the Army, and your... read full comment
June 2025
My English Bulldog’s 7th birthday was on 6/12, he has every imaginable ball you can think of, but I did find one here at Pet Smart that he didn’t have. OMG! He loved it!
