PetSmart is a leading pet supply and service retailer that offers over 10,000 products both in stores and online. It caters to a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the convenience of shopping online with options for quick in-store pickup within two hours. Many store locations provide additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Customers often highlight the helpful and friendly staff who go above and beyond to assist with finding products and checking inventory. The store is praised for its helpfulness, especially in finding specific items like special pet food and toys, which has even saved some customers time and effort. While some reviews note that grooming and training services may not meet expectations, the overall staff attitude remains positive. Despite being busy and slightly pricey, PetSmart’s appointment system for services is convenient and easy to use, though availability can be limited. The store’s return policy is also highly regarded. Overall, PetSmart is a trusted destination for pet owners seeking quality products and helpful staff, making it their go-to pet store despite some service-related concerns.
Look, employees are great, I just hate these companies taking advantage of pet owners. Yes, it going to be a little more expensive in a store than online but triple the price???
February 2026
Big, well stocked petsmart. Loved their grooming salon and Banfield. Adding this as my pet’s primary care
February 2026
I take my French Bulldog there for all her veterinarian needs. Bella loves Banfield Veterinarian Services. She had been abandoned and abused.
