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June 2025 by Owsley Bear II (Bear II)
Changes reservations, lots of hidden fees
Most disorganized experience.
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February 2025 by Alec Haag
Always a positive experience and the staff here are absolutely delightful and helpful! Thank you!
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October 2024 by TakaiMiko
Easy to request online. I liked being able to pick up and drop off with ease. Both people were friendly on arrival. Van was in good condition.
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August 2024 by M
Had rental items in stock and service was excellent both visits.
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July 2024 by NaNe Cunningham
My rental was only $146.37, and I was charged immediately, but after returning the van I was charged 2 more times $254.74 & $108.37. Beware, this is the second time this has happened. I rented from them in January and the same thing happened.
I was very hesitant in renting from them this time around, but they were the only ones in Lacey/Olympia that had a van available. NEVER AGAIN!!!
They blamed the overcharges on the bank.
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June 2024 by Patrick O'Brien
Flawless transaction, Emma at the front desk is a gem! I wish I had a business in Lacey, I would hire her in a second! ?
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June 2024 by Amanda Fields
Great location. Clean and nice place. I rented the van for a golf tournament in Auburn. The gal at the front was very interactive and kind. The van was clean, the ride was smooth and our event was a success. When I went to return the van, I needed to fill the gas tank but when I got to the station, I couldn’t find the gas tank. I looked all over the van. I even YouTubed it, couldn’t find it. I returned the van with a half tank of gas and had to pay the $6 per gallon. I did try to fill it. I’d suggest making sure you know where the gas tank is before you leave with a Uhaul.
Besides that the van was clean, and easy to drive. Customer service was excellent. I’ll be renting from them again (and asking about the gas tank) LOL
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June 2024 by Tiffania Carter
Process was smooth and the friendly young lady was a plus!
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June 2024 by Tom McKee
Great experience. Nice people. Would definitely recommend.
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May 2024 by Alicia Curtis
These ppl are thieves! Originally charges $180 something which was fine. We return the truck, went over miles we gave them which I said was possible depending on if I had another trip. Ended up with another trip so I knew they was going to charge extra. Which was fine. So they charged an additional $135. Wake up today to another additional charge and visited the location and they said it was our bank! Called the bank and bank verified it was the company who charged us a third time not us. Why do we have a third transaction which was not authorized and matches the second transaction? U-Haul needs to be held responsible for stealing our money and blame shifting the bank! Do not recommend renting from this location EVER’! We’re a family in trying times living off 1 income and they put our account in the negative by doing this and charges over draft fee! I’m out of work right now due to injury and this has put us in a bind! Really messes up!!
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April 2024 by Tom Burleson
Good people, great business
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April 2024 by Miguel Mateo
Great customer service ?
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November 2023 by tracy kohn
Rented a car trailer. Just under $70 dollars for 24hrs..
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July 2023 by J .M
It's was a good visit. Clerk was helpful.
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June 2023 by Rosa Sanchez
Please save your time and go the extra mile to go to a different location. Customer service was absolutely terrible. The gentleman also seemed overworked.He said we don't answer phones while we are with clients. I hope you're at the right store because if you're not I would hate to charge you a wrong store fee.Absolutely no customer service skills.
