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January 2024 by Zoey
Amazing experience, workers are amazing and store is very clean. Workers made sure I was supplied with what’s needed, the cashier I got was very patient with me managing my money. Overall amazing experience.
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December 2023 by syed_ways
Salons trash bunch of lazy girls that will lie to you about openings and try to schedule you any time they feel fits them. I'm starring at 4 of them just standing around talking for easily over 30 minutes but they don't have time for a trim. Clown customer service.
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November 2023 by Chris B
Isabel is wonderful. She did a blowout for my mom, and took her time to make sure it came out exactly how she wanted it. Will definitely return
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September 2023 by meredith Lininger
I have been going to Ulta in Lacey for over 10 years. Stephanie helps me out that day with basically getting everything completely to perfection with my face and skin type. I have gotten multiple compliments on how beautiful my ma ! up looks! ! Stephanie knew exactly what she was doing and not even that i had so much fun with her. She is so funny and I hands-down will always go back to her Everybody is very very nice there, and I’ve never had an issue with somebody not trying to help me with trying to get the best make up for my skin type and skin complexion. Every single time I have never been happy with the results I have gotten.
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September 2023 by Denise M
I have encountered some of the worst customer service that I have experienced in my life in this store!! There was no excuse for two horrible experiences in under twenty minutes by two different employees. This was a big eye opener on the Unprofessionalism in this store. I had to school them at the end on customer service because it was heavily lacking on September 3 at 20:09. When you need a customer to wait, after helping three people in front of her. Address them and let them know what's going on. Let the customer know that they're not invisible, Let the customer know that their service is valued! That should happen before the hehehe and hahahs with co-workers. Also, I understand helping a handsome man before helping others. But maybe don't get so infatuated that you forget to come back and help the other customer who asked for help in the first place. Good God, it was horrible. Some retraining or rehiring is needed because this place is a mess.
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August 2023 by Samantha A
I go to this ulta a lot but I had an awesome experience today thanks to Athena! She helped me with finding what I needed, was super kind, and went above and beyond to help me find things for me. I could also see her helping her coworkers and just being kind in general. Definitely made me happy to shop here!!
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August 2023 by E
I called to see why my Appoitnment was cancelled. And then when talking to the salons supervisor she is like let me see what I can do. Took my information and never called me back. I was marked as no show when I have always shown up to my appointments. The manager of the salon I talked to was rude. And tired to tell me as a mother maybe I should find time in my week like she does with her kids. Everyone life is different so idk why it was her business to tell me I should do better. She should do better by maybe actually calling people back when they are trying to get something fixed. Both the hairdresser and manager were rude. I will not be giving this salon my business if this how they operate and most of them are always on their cell phones anyways when they are trying to do a clients hair.
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August 2023 by Kristy Black
I had the best experience tonight shopping in the Lacey wa store. I was wandering around overwhelmed and was stopped by Aly whom I later found out worked in the salon. She went out of her way to help me with my mature skin concerns. She was so kind and compassionate as well as knowledgeable. I will forever come back to this location just to work with Aly and I am already making an appt with her to do my daughters hair for senior pics. The world needs more Aly’s
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July 2023 by Sidra Rose
I go here frequently. Recently, I decided to get my hair trimmed & evened out here. I've never used their styling service before. I HATE IT! I was too afraid to say something, but the stylist did not listen to what I asked for at all! She did what she wanted. The result looks like clunky short bowl cut. I already didn't like my hair short, but now it is even shorter. I want to cry when I look in the mirror. Don't get your haircut here.
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July 2023 by A Angel
They close the doors early.On the posted hours, it states it closes at 9pm.I arrived at 7:40. Doors are locked.This isn't the first time. This has happened at least three other times.There isn't signage stating changed hours or notice of an early closure.
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May 2023 by Leslie Thomas
I like this Ulta. Staff are friendly and knowledgeable without being beauty-snobs. Genuinely try to help you find great products in a range of budgets. Wish there was a little better selection for hair color, but that's a small complaint.
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May 2023 by Nikuro
I booked a haircut at this location and everyone was so nice! Alejandra was amazing and so friendly during my cut. She did a really awesome job and I am in love with my hair!
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May 2023 by L H
First, Ask for “Store to Door” free shipping if product is not available. Sadly, Can’t enjoy your self there and look at products throughout the store cosmetics it’s like a candy store to me andThey constantly ask if you need help 4 times by 2 same employees with in a few minutes apart not enjoyable experience. The salon is loud hear them talking out loud needs to be a wall there for the shoppers.Recommending a product that was not what I wanted because what I came in for was not available.I wish I was told about the “store to door” by the floating associates of the option free delivery if not in store and could have got what I wanted not some other recommendation product I didn’t want.Had to drive back immediately and return and can’t do store to door because my gift card purchase return was also unopened with a loyalty receipt a hour later I now get a merchandise store credit and can’t use it to do store to door with it.I must wait now or pay again if I want store to door purchase or wait till it’s in stock to get my product with the new replaced merchandise store credit .If I was only told what I came in for with a photo I brought was sold out and was offered “store to door” my product would be delivered to me in 1week simple as that.Highly unsatisfied.
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May 2023 by Crystal Miller
Kendra in the hair salon did my hair and I’m so glad I found her! She was so kind and uplifting, and took her time to listen to what I needed. She did an amazing job, she’s very talented and so fun to work with.
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May 2023 by Gwen Kirkpatrick
Running errands, needed cuticle oil, saw two ladies standing in front where the cashier was, assumed that's where the line started. Stood behind the two ladies where both a young red headed woman with a sleeve of tattoos and a blonde hair woman with a floral dress were behind the register. Neither said a word to me, just looked. Blonde hair lady gave me a smile and walked away. The two ladies infront left, I go to the register and the red head starts checking me out. I pay then turn to leave I hear the red head apologize to another cust who mumbles under her breath that I must not know how to wait, I immediately turn around and ask did I cut the line because no one informed me!I would never purposely disrespect someone, I felt very upset that NO ONE who worked at this location informed me of my faux pas. TWO EMPLOYESS SAW ME STANDING AT THE REGISTER AND DID NOT INFORM ME WHERE THE LINE STARTED. Does Ulta not properly train their employees on how to speak to others? If someone told me I cut the line I would had gone into the back. I don't appreciate that the red-head apologized to the customer behind me but lacked the gumption to tell me I cut the other paying customers there and made it seem like I was the problem because Ulta employees don't have customer service skills. I will also be filing an official complaint to corporate as well, because since I am black woman this action made me feel discriminated against. NOT ALL BLACK PEOPLE ARE AGRESSIVE OR CONFRONTATIONAL maybe you just suck at using your big girl words.
