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March 2024 by Llyn Z.
Very happy with my recent switch to Walgreens pharmacy. Although they're very, very busy due to the closure of another local pharmacy, the staff are consistently pleasant and helpful. I am SO GLAD my old pharmacy closed. They sucked. Walgreens has been great.
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December 2023 by Sarah O.
Parked, walked up to the doors and there was an employee standing(rather leaning on) at the doors and told me they were closed. This was a Sunday at 3pm. The sign on the door said "Closed Due to lack of staff" There was an employee inside checking people out and this guy just standing there with his back leaned against the door. Lack of staff, yet he can just stand outside to tell us they are closed?! Ridiculous.
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November 2023 by Taylor A.
This is the slowest, most inefficient Walgreens's ever. Everytime, expect to wait at least 20-25 minutes even with 1 person in front of you in line, or with an appointment, or at the drive through with 0 cars ahead of you.
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November 2022 by Dan G.
Worst pharmacy experiences ever! Every time I go to this pharmacy, there's a problem with something. They can't get my insurance info right, not filling my prescriptions or they're short staffed. Today I had an appointment for a shingles vaccine. I go in 10 minutes early, check in and wait. A man comes in after me, without an appointment, fills out paperwork for the same vaccine and after waiting there 20 minutes more, they call him back before me. The man got his vaccine and left and I'm still waiting there. I went up to the counter and a Billy Corgan looking guy asks how he can help me and i explain what has happened and told him that I had to leave. As I turned and started walking away, he said "okay". That's all he said. I'm done with this pharmacy.
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April 2021 by Margaret G.
My husband and I picked up Rx's today for both of us. We each have a separate express account so we don't have to exchange money or credit cards with staff due to covid. His Rx's had no copay, but mine did. The person who waited on us asked if we wanted my charges on my account, and we said yes. She put MY charges on HIS account. When I called to straighten it out, they said we would have to come in to correct it. So WE have to make an extra trip because SHE made a mistake. Infuriating. It's particularly annoying because before my husband had an account we had on one occasion asked that his charges be put on my card, to spare us the risk of money changing hands. They would not allow that, though both of us were present.
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December 2020 by Sarah D.
This was one of my worst experience with Walgreens. My boyfriend had just gotten out of surgery and needed his recovery medication. Upon arrival, we discovered Walgreens did not "accept" his insurance. He has a very well known insurance plan. Walgreens also states on their website they accept this specific insurance. The women helping me explained we would have to go to another facility to have the medication processed. I had to call the other facility in order for Walgreens to then transfer the request. This means I had to find another place near us that would process the request. Oh and, the staff was going on break in 8 minutes. I should mention, we are not from Lacey and do not know any of the surrounding areas. We were only in town for the surgery, and then we were leaving. To find another pharmacy in under 8 minutes was near impossible. We also had no where to stay while the medication was being made. The medication was ALSO sent DAYS before his surgery. I soon find out the medication was unable to be processed because of the type of medication he needed. It was against the law to transfer this in between companies without a doctors note. My real complaint was with the worker who helped us. She gave me false information, was not flexible, and did not help problem solve. When I tried to cover the medication under my insurance, this was also not allowed. I have always liked Walgreens, but I not very happy with the customer service and lack of kindness we were shown.
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September 2020 by Justin O.
The four times I went in to pick up my prescription they were very helpful Today when I went in they had what I wanted and it was a quick and easy check in and outJust wish I could find some to unlock the Pokemon card they were stuck behind the plexiglass.
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December 2019 by Felita L.
Staff very unhelpful. Store seems understaffed as well or just unable to be found. If I could score zero stars, I would!
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March 2019 by M C.
I live close by and come here often when I need something quick. However, Myran has got to be one of the worst customer service people I have ever met. He will talk about you to his co-workers when he thinks you're out of ear shot. Then be a complete j*** once you check out. He needs further training on how to be a nicer person. I'm assuming his life isn't amounting to much and disappointed with his life choices but if this job is wearing at him it's probably time for some self care or a job better suited for him, one that doesn't involve human interaction.
