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February 2024 by Jr Lien
Great service and knowledge
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December 2023 by Megan Lee
Mak M is awesome dude! We had engine light warning due to bad battery.He quickly and professionally diagnose the problem and exchanged a brand new more powerful battery for us! Very good service! Thanks Autozone and thank you Mak!
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November 2023 by lane riggs
Told me a part was going to come in and it’s been almost 2 weeks and it’s still not in
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October 2023 by Leah Everett
Went in today to return an ignition coil that didn't fit my truck that I purchased last week. The part was in the original packaging, completely fresh and unscathed. There was a man and a shorter woman behind the counter when I came in and no one else in the store. They seemed very irritated when I told them I wanted to return the part, and they asked for the receipt. I was the one who originally bought the part, and had my original card I used to purchase the coil. My husband had attempted to return the part before, but since he didn't have the card I used to pay for it, they wouldn't return it even though he had a receipt.I told them that I was a member and that it should be on my file. The woman told me it wouldn't work for a return. At this point both staff members had been incredibly rude, and acted like they either thought I was trying to pull a fast one or didn't have time to help me (as opposed to the fact that I had just forgot to ask where my husband put it in the car).Understanding that weirdos try to scam stores, I took the part back and told them I would find the receipt. I found the receipt on my email, and returned to finish the transaction. The woman, clearly irritated, asked if I had the original card (which I had already presented to them two minutes earlier). At this point, what should've been a simple return had turned into an interrogation with zero attempt at providing customer service. Awkward silence followed as I presented the receipt on my phone, plugged in my card, and waited for the odd experience to end.I'm not new to auto parts stores as I've been restoring my truck and I don't appreciate a jackboot-level treatment when purchasing/returning parts. I get it that times are tough and people have bad days, but either I walked into some kind of weird fight, or folks need a refresher on not treating customers like they're guilty until proven innocent. When I am polite, provide what you've asked for, and still get a condescending attitude for no reason, it doesn't engender the desire to repeat the experience.There have been other positive experiences I've had in the past at this store with other staff, but if this is how things are going, I'll be going elsewhere for auto parts in the future.
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October 2023 by Aqui Nelson
The Dudes are ridiculously helpful , they need a raise
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August 2023 by Robert Fournet (Rob)
Lady working at Lake Stevens location, extremely rude .says There's no room to recycle oil And I can't even leave a one gallon jug. Lost about a $150 sale because of her attitude.And when I said I'll go to O'reilly's she said, okay... Go ahead...
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August 2023 by Matthew Miller
My wife went in to get a new headlight for our car. Someone assisted her in finding the headlight (a 2 pack) and installed it. Ended up being the incorrect one so they did a return and tried a different bulb. Told my wife it was working when it clearly wasn't. It was the correct bulb but was a dud. I went in the next day to get a refund and get the correct bulbs. When they did the return the previous day, they mixed up the bulbs so we had 1 from the incorrect bulb and 1 dud correct bulb. They refused to do a refund and I ended up having to buy a new bulb without the refund. Cost me the price of 3 bulbs just to get the correct one.
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August 2023 by Leo West
Date visited 8/4/2023Three people were waiting in line and no one, behind the counter.
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May 2023 by Sarina Burley
Eric Bautista at store 3725 was absolutely amazing! Incredibly helpful and knowledgeable! Got us in and out quick with everything we needed. Thank you so much for the time you took with us.
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May 2023 by Alan Frigillana
Service is awesome. Also, accepts google pay.
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May 2023 by Michel Schaffer
The guy was ASUME❗❗❗even installed our wipper's
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April 2023 by Christopher Hayes
Store #3725Eric Bautista is an absolute BEAST! I came in hot and heavy in the middle of a crisis and he had handled me like a freshly swaddled baby in a new mothers arms.He made a great recommendation and even hooked me up with with an extra that I never would’ve even thought of to help my battery last even longer.Give that guy a raise or a promotion! Good help is hard to find and I just might have to come offer him a job as my production manager if he keeps it up!
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February 2023 by K Dawg
Great local auto store! Friendly staff!! This was a simple battery replacement issue that I was more than willing to handle on my own. However, Eric replaced my daughters battery quickly on the spot. He was very kind and deserves a huge thank you as well as pat on the back from the manager!! Well done!
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January 2023 by Dominique G.
I'm not someone who writes negative reviews, I try to avoid putting that out there. But I'm sorry. I've been to this location on 3 occasions in the last month and every time the staff have zero knowledge and seem clueless about even the most basic parts of their job. Ordered me the wrong part, when I came to pick it up couldn't find it, then when I tried to return it were unable to do that. Customer service was atrocious and they were apathetic at best and rude and unprofessional at worst. Tried to find the correct part and they basically had no interest in helping me find and order that. Take your business to O'Reily. 30 seconds away and they helped me immediately, made sure I had the correct part and even asked some additional questions to ensure everything would work. Night and day difference!!! Go to O' Reilly.
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December 2022 by gundamwarrior19r8 jeffp
Eric Bautista at store #3725 Made my expierence at autzone excellent and I will be going back there for any auto part needs. Thanks again Eric!