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October 2024 by Suzi Quillen
Thank you Grocery Outlet Lake Stevens for actually caring about your customers!
A few weeks ago I had a very severe allergic reaction to the cinnamon scented pine cones that were inside the store. My throat was burning and constricting, and I had to cut my shopping short to get out of there. I reported it to the cashier who didn't really know what to do to help me. So later I called and spoke with a manager and let him know what happened, and asked if the cones could be outside where I could get past them with less impact to my health. He said he'd talk with the owners about it. When I arrived today the pine cones are outside! I feel supported and seen as a customer who wants to support a locally owned business, and I appreciate that. I shop here almost every week because I like this store and I now like it a little bit more!
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October 2024 by Candy Marie
So convenient. The staff are aspirate always nice. I love the seasonal area. Awesome prices.
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October 2024 by Clement C
Awesome store, love the random selections and workers are always friendly.
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October 2024 by H H
Tried to do a quick shopping trip with my kids. My 6 year old needed to use the restroom. They would not allow a child to use the restroom. They were super inconsiderate of the need, saying that the restroom was not for the public. Refusing a restroom to a kid is so inhumane.
The manager Douglas would not even allow it.
Do better Grocery Outlet.
I've come here before and haven't really received the best customer service either but this topped it off. So sad.
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September 2024 by H. H. (Howie)
Nice store.
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July 2024 by Dennis Pettibone
Great place good value
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July 2024 by A. Kamrowski
Always organized and well stocked!
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July 2024 by Pamela Crete
Awesome store with lots of choices!
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June 2024 by Mathew Thom
In my experience Arlington and Marysville seemed to have better selections but tis store is clean and employees were helpful and polite.
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June 2024 by Branden Ashby
My favorite grocery outlet!! Amazing staff, very friendly! Great prices!
They have one of the best organic sections of any GO!
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May 2024 by Leslie McGehee
Great store, found some great deals! The store is clean, well-organized with lots of selection! Don't live in the area, but was nearby, so wanted to see what they had. Grocery Outlet is great about having many gluten free items. This particular location had many items that I have not seen at other Grocery Outlets. The employees were also very friendly. I will definitely stop by this location again, when I'm in the area!
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May 2024 by Laura Null Heinke
Friendly and hardworking clerks. I love Grocery outlet! I love finding killer deals! Doug is always helpful.
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April 2024 by Maggie Vice
The customer service in this store is terrible. The most recent incident came Sunday April 21, 2024. I know that bags cost extra, so grocery clerks ask customers if they want bags. I watched the clerk fail to bag the many small items purchased by the older gentleman in front of me, he dropped a can of soda or other beverage, and she did not offer to help him transfer his items to the cart or to pick up the dropped item. Maybe he declined a bag, but it was a very disappointing scene to witness. When it was my turn, I had lots of items (I filled up the conveyer belt), and the clerk asked me if I wanted a bag. I told her yes (how else was I going to efficiently transport my purchase from the counter to my cart and then to my car and then into my home?). She decided to only use two bags, and filled one bag so full with heavy items that I was surprised the bag didn’t break. I truly needed three bags, as not everything fit into the two overstuffed bags.This was not the first time I had experienced horrible customer service in terms of bagging at this store. What happened to the concept of good customer service being the standard? I work in the service sector, as well, and cannot imagine treating my patrons with anything other than kindness, respect, and a friendly attitude.I will not return to this store. I live and work close to enough to two to four additional Grocery Outlets that I will simply write off the Lake Stevens location.
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April 2024 by Amy Wright
The customer service rocks. They are always busy, but if you are patient you see why. Because they care! They are willing to help the community out. Girls scouts, food bank any local organization. Really enjoy shopping here and happy they are apart of our community
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April 2024 by Deborah MacArthur
Great prices! Big selection, clean store.
