-
March 2024 by ANGIE BOYLAND
Alicia was so helpful. Had stopped to see if they could help with leak on front passenger tire. She was so pleasant and helpful as I work in healthcare and rarely get pleasant people anymore. I truly appreciate ? her being so helpful and kind.
-
March 2024 by Sue Saarks
My back tire went flat (sharp rock) while working today and I desperately needed it repaired so I could go to work tomorrow.Les Schwab in Lake Stevens got me in immediately. Fixed my tire put my spare and the tools back into my trunk. Then they didn't charge me anything. Nothing. Absolutely free.Courteous, professional, and they really saved me. Over the decades, Les Schwab has never failed me.Thank you to the great staff. Highly recommended.
-
March 2024 by Justin Kendall
Good crew
-
March 2024 by Nadiya Popova
I waited 2 hours to have the wheels looked at, after me the cars arrived and they were the first to be serviced.
-
February 2024 by Adam Axford
Les Schwaab used to be a reputable place to take your vehicle. If you’re reading this, keep reading and definitely read the other horrible reviews that the Lk. Stevens store has. My Sister brought her truck in this last October for a front brake job. She barely uses her truck as she is semi-disabled. The brakes were so tight that the truck wouldn’t even roll down a hill in neutral. When we took it back to them to fix their shotty work, they called us a couple days later to tell us that the entire braking system was “Contaminated” and that it would cost us $3000.00 to fix it. I told them very simply that they were the last ones to touch the braking systems and that they need to make it right.I received a call from Alicea O’Brien who informed me very reluctantly that they would pay for the labor if we covered the parts. I told her that was unacceptable and we went round and round for a few minutes. She then came back on the phone to tell me that they would cover everything but she wanted my Sister to sign a release form stating that after this repair, that they would not be liable for a future contamination of the brake system. We agreed and went down to sign that release. When we got there, Alicea changed her story completely and flat out lied to us saying that she never said that. I spoke to the manager, Aaron Layson, who said that it wasn’t their fault and that they, even though they were the only ones to touch anything under the hood, weren’t going to do anything at all. We can’t even drive the truck now because it’s unsafe. My family and I have been coming to this store for years as we have 7 vehicles between us. Never again will I trust these lying thieves ESPECIALLY Alicea. The management team here is the worst I’ve ever seen. Beware if you are elderly and/or disabled. They have no problem lying and stealing from you. My recommendation for Lk.Stevens residents? Take your vehicle to “Nates Fast Forward”. Great prices, and this guys honest, unlike Alicea and Aaron.I honestly think that 1 star is too much to give them.
-
February 2024 by Santos Garcia
Good work good work good people
-
February 2024 by Kathleen Phelan
TPM check, added air, and back on the road. Kind, courteous, and quick.
-
February 2024 by Desmond W
Thank you for the tire repair today! We had a stressful time trying to get our tire repaired because every tire store in the region was booked up due to the impending storm, and as a result there has been a lot of waiting to be seen. We took the tire to a competitor down the road and was told the tire isn't repairable and wanted to sell us 4 new tires because they don't carry the same brand provided by Les Schwab (less than 10k miles on the tires). I called the Lake Stevens Les Schwab and Alycia said they would do their best to take a look at it and get us on our way. 60 min later we're back on the road with a repaired tire (it was only a screw). Thank you!
-
February 2024 by Jose Moran
Excellent customer service!Tire repair is free, even if you are not a previous customer or if you didn’t purchase your tires there. If the tire is not repairable and you end up replacing with them. The warranties are amazing, and all the services included with it are too, one example is free wheel rotations for the remaining life of the tire, and that’s just one of them. Also, the customer service is out of this world, thank you for keeping this dying art alive.Highly recommend!
-
January 2024 by Tyler Partain
They did a nail fix and patch in one of my tire right before christmas completely free. Awesome and friendly staff, thank you!
-
January 2024 by mike gundlach
Very quick and super friendly. But I'll be going back to get air pressure adjusted. Brand new tires and all 4 are different pressures. Other than that, I'm pretty happy.
-
January 2024 by Lyin Eyes
The Folks at Les Schwab in Lake Stevens did a big job and the results are great so far. Thanks to the team there and stay warm my friends.
-
January 2024 by Jessica Bolden
I went here because my car had a vibration at highway speeds. The lady at the front desk was super rude when I was explaining what I wanted done and made me feel like I was stupid. I ended up having my ties replaced and when I went to pay the system charged my card but they said it didn't go through even though I was literally looking at the transaction on my card. They made me pay for it again saying one of the charges would fall off. What a huge hassle and I feel like I just got scammed. When I asked what will happen if neither of the charges falls off and she just kept saying "that won't happen" until I pushed her to promise that I'd get a refund if they both go through. I definitely won't do business here again.
-
December 2023 by Luke Bischoff
Great spot for tires!
-
November 2023 by Tayhler Williams
Brought in my car because I thought there was a slow leak, was actually just a rock wedged and they fixed it. Which I was happy about but once I got home I realized they chipped the paint off my rims on that tire. My car is brand new too, not even two years old. Probably won’t go back now
