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March 2024 by Andrea Read
This is for Pearle vision Lake Stevens Washington trying to get my teenage daughter an appointment the doctor takes Coordinated care Apple health but Pearle vision doesn't so their doctor will give her an eye exam through the state money but won't provide glasses Because Pearle vision doesn't except it I don't see how that works But in all fairness to Customer service was absolutely amazing I believe his name was Max and he was very helpful
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March 2024 by Sara Barcus
Super friendly and helpful staff! Both pairs of glasses came back within 2 weeks. Great service! Cindy was awesome!
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March 2024 by Janessa Taylor
My family has gone here for years. And we have always had a problem with the “front” person Debbie. She’s very very rude and all of our family will no longer go here due to the unprofessional issues we have experienced. Always yelling and having a bad attitude to schedule an appointment and or even to get our prescriptions. The front desk lady refuses to send me my contact prescription.and or able to order me new glasses. So over this place and how she treats me and my family. So unfortunate because the doctor is very lovely.
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March 2024 by Richard Kenney
Stop in for an eyeglass repair for 2 pairs of glasses. Debbie was extremely helpful and able to fix a problem that has plagued me for 3 years. Excellent service and friendly staff.
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February 2024 by Benjamin Britt
The optometrist who helped me get my RARE contacts is very nice to me and cares about people's eye health
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December 2023 by Carlin Clayton
My eye exam went smoothly and Dr. Fleming was fantastic. Matt working at the front desk is an absolute delight! He helped me pick out the perfect frames. Great place overall!
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November 2023 by Cathy Berlin
WOW, this is a Great place! Debbie helped me pick out my lovely glasses. Matt has been the BEST!! He’s got an amazing way of handling every situation…adjustments, replacements, he even calls to followup and always has a smile. I also came in to pick up sunglasses and met Elizabeth. She went above and beyond my expectations to help me. WONDERFUL CUSTOMER SERVICE!! Thank you Cathy
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October 2023 by Melina Torres
Matt worked with me to find frames and dealt with my insurance info for almost two hours while I was in store yesterday. He was very knowledge, honest and helpful when it came to explaining the lense types and my options for my frames. Thank you so much for helping me come to a deduction on glasses, I’ll be back this week with my kids for their frames.
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September 2023 by Larry Long
The doctor and the staff were knowledgeable and patient. I appreciated that the doctor was very thorough and answered all my questions. I didn't feel rushed or pressured in any way.
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August 2023 by Karren M
I brought my elderly father to the Pearle Vision location in Lake Stevens and had the pleasure of working with Matt Horton, Store Manager, who assisted us with glasses. My father had recently had a major head injury and confuses easily. Matt was patient, kind and respectful of my father. He had a positive attitude and willingness to work with us. The whole experience was so positive and turned a very time consuming and laborious task into a great experience. Matt was excellent with follow-up when the glasses arrived at a later date and was again very pleasant and accommodating to my dad. I appreciated his help very much.
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August 2023 by CC
Matt was amazing! Top notch customer service.
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June 2023 by Kristin Decker
Staff is always friendly and helpful. I had zero wait time and the doctor was able to get me into even more comfortable lenses. They really listened to what I need.
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June 2023 by Pedro Suarez
This place is great. Brought my glasses for repair and e everything was super quick and smooth. Debbie was patient and super helpful, she made my day! :)
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June 2023 by Sharon Pettit
Great customer service and selection of eyeglasses, and very affordable prices!
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June 2023 by Kourtney E
Dr. Fleming is okay, he does his job and is efficient and speaks and explains clearly. The issue I have is with the staff, the amount of unprofessional and unfriendly interactions I’ve had is outrageous. The staff seems to have no training and doesn’t understand what they’re doing every time i’ve been there, and it is extremely difficult to get into contact with them. Especially because they don’t have access to their voicemails. I don’t recommend coming here.
