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November 2023 by BK Yowsers
No complaints! The staff wasn’t friendly nor rude, and one helped setup the car trailer. Pulling a trailer is not new to me however first time with a car trailer. A 30 second overview was all I needed. Unsure how they would perform with someone inexperienced but for me, expected service experience for my needs.
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August 2023 by Adrian Jacobo
Parking and drop off location kind of confusing. I did my best to leave it out of the way but not much signage for directions. Overall great place and convenient location for me.
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November 2022 by Katherine E
Made our cross country move easy. Super convenient returns
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November 2022 by Kevin W.
Great experience renting a enclosed trailer. Mike helped me with the reservation, pickup and drop off. Very helpful. Definitely recommend over other local rental companies.
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June 2022 by Blak Rob
Great and convenient place to rent U hauls.Heather is great, very knowledgeable and always goes above and beyond
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July 2021 by Carla S.
This location (Lake Stevens Uhaul and Mini-Storage) just restored my faith in UHaul. I purposely drove an extra 10 minutes to this store to avoid having to deal with the very rude and unprofessional staff at the Evergreen Way (Everett) store. The Lake Stevens staff are the best: courteous, efficient and pleasant to work with and take pride in their job. I highly recommend them!!!
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July 2021 by Carla Sullivan
This location and its employees have renewed my faith in Uhaul. I went out of my way to avoid the Uhaul on Evergreen Way (Everett) due to a horrible experience. The Lake Stevens location is above and beyond the norm. Highly recommend them.
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November 2020 by Dean W K.
The worker who answered the phone from this U-Haul store did not seem friendly and was in a hurry to handle the transaction. However, it turned out that he accommodated a lot for me by letting me park overnight in front of the store, and charging me fairly for the 2 days thar I rented the truck. I will come back to this store for any reason to rent a truck.
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February 2020 by Dennis Westlake
The gentleman that helped me, was beyond rude. There is very little parking to leave your car or truck after renting, especially when raining due to the giant potholes in front of the gate. Go somewhere else you'll be glad you did. There's another place right off Hwy 92and Hwy 9 thats cleaner and easier to park at. The only reason I gave any stars is because the truck was in great shape.
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February 2020 by Caleb Hinds
Easy process! Have a huge selection of equipment on hand and ready to use! Efficient staff and we'll knowledgeable about the questions I asked!
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January 2020 by Justin Staples
Helpful
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November 2019 by Joe Woods
Horrible service. Made a reservation a week in advance. Showed up 45 minutes early to pick up trailer and they sait it wasnt available yet. Ok fair enough I was early. So i wait out front in my truck for an hour. 5 minutes before my official reservation U-Haul calls and says the trailer isnt available, but if I want to back-track an hour to another place I can pick one up. This company is a joke. Im headed to purchase a brand new trailer now. Id rather spend $6k than ever give them a penny of business the rest of my life.
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July 2018 by Seth Dever
Great people this is a no hassle rental place they treat you right they get you on your way no muss no fuss if you're in need of moving equipment storage whatever your needs give these people to call.
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December 2017 by Martin Hendricks
Charged me an extra $12 on a U-haul rental because THEY mixed up their paperwork (I drove the EXACT mileage that was estimated on my original bill). Called and complained and they said they would refund and I'd see it on my credit card bill in a few days. This was 3 weeks ago and I still haven't been refunded.
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August 2017 by Emily Ware
The young woman who works at this location is awesome! We rented a u-haul on 8/27/2017. She is super nice!
