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March 2024 by Ashleigh Mills
Never in my life have I had as much issue with mail getting delivered incorrectly as I have since I moved to Lake Stevens. Our carriers put my mail in the wrong box or forget to leave me keys for the parcel lockers constantly. It is impossible to contact someone for help when a package goes missing.
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February 2024 by Jordan Hansen
Impossible to get ahold of or schedule mail pickups! The worst customer service. Would give 0 stars if possible.
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February 2024 by John Gardner
I called to inquire about a package that had not been delivered, apparently due to an incomplete address. My call was quickly answered by Diane who was very helpful and friendly. Diane took my information and said that I would be called back shortly, after they had a chance to research. I received a call back in about 10 minutes and the package was delivered later the same day. I don't often experience delivery issues, but it's nice to know that there is someone local that I can talk to when I do.The vast majority of the time our mail and packages are delivered in a reasonable time without issue, and we never give reviews for that. If folks are calling the Annex it's because there is a problem, so of course the majority of reviews here will likely be negative. Many postal workers put in a lot of hours due to understaffing to get our mail delivered to us under often stressful circumstances. Let's give them a break!
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August 2023 by Anthony Stebbins
Unable to perform their basic function. Carrier lies about clearance of the mailbox when clearly it meets and exceeds required space. Agency should be defunded and dismantled. Call your local elected representatives and let’s get something better going.
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July 2023 by Dee
Stupidest place ever. I don’t get why you would hold someone’s mail and then don’t ever answer the phone. What’s the point of this useless place? Just get rid of it.
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May 2023 by J MaC
I have no amount of trust in this mail facility. There were two extremely important pieces of mail I needed to receive more than 8 days ago since they were sent out. One showed up in my Informed Delivery for arrival Monday, with 2 additional letters. The two letters came and amazingly enough, that one piece (Insurance payment) was missing. Called, and they said that Informed delivery is not reliable. It has always been accurate before.The other piece of mail is from my investment portfolio. As usual, all other mail showed up, except that one. I now think someone employed there is diverting mail, and have filed a complaint with the State DA office today.My advice is to get a temporary box in Everett or Marysville till this is investigated and sorted out, and send you mail there. There is absolutely no assurance from Lake Stevens you will receive your mail. Other places I have lived around the State have NEVER had this many mail carrier issues.
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March 2023 by Joseph Higgins
No one ever answers the phone there so it is useless to call and you can't call the post office in lake Stevens because their number only goes to a customer service line where they will tell you that they have to contactYour local post office and the response time will be about 3 to 4 days another useless number to call.
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January 2023 by Andy C
Our mail box bank was destroyed by a car in the ice storm and we've been picking up our mail, here at the annex.People have ALWAYS been pleasant and even a little surprised to see us there.Low scores are likely because only people with lost mail vent online.
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July 2022 by Andrew Otto
Just bad. Holding mail for no reason, not delivering mail for no reason, won't answer phone call after call after call. Tracking info will say "non deliverable" of "wrong address" but in fact they never attempted to deliver or just couldn't finish their route over and over.
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July 2022 by Jason Stanifer
I have 2 packages that your website shows was put on a truck for delivery at 6:10am on Wednesday. It's Friday 4:14pm, and I'm 2.4 miles from your facility. I've called many times and it goes right to a fast busy signal. Unbelievably poor communication and service!
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May 2022 by Jeremy Rosillo
Called the back line number directly to the office, spoke to post master directly in less than 30 seconds
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May 2022 by dw momo
I don't know what kind of people they hire but you couldn't find much worse, extremely incompetent, if they do happen to answer which usually won't happen.
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January 2022 by candice Jolley
They seem to never know what happened to my packages, my address has not changed yet they cant find me, and no one ever answers the phone. Its as if no one is ever working. I never have problems with ups or Amazon. Yet always have issues with the postal service. What if I am awaiting important documents that are time sensitive? Do they take the blame? Seriously this is not the 1st time not the 2nd time not the 3rd time. This is on a regular basis.
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January 2022 by T K
Moved back to Lake Stevens 4 weeks ago after being away for about 5. I see nothing has changed. Do they EVER answer their phone? I've tried multiple times a day for the last 3 weeks. All I want to do is request my mailbox key so I can get my mail delivered!
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November 2021 by Miss M
Worst people ever. I don’t know why they keep losing my packages. I am really upset with them. No one ever picks up the phone. By far the worst human beings-
