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November 2024 by Kristie Wengren
Do Not Go To Lake Stevens Location! They do not know their products, plans or services. The staff needs retraining to better advise clients. Xfinity is pricey and I wish they would invest more effort in the store staffing.
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October 2024 by Ashley Mosolf
3 times I had to go in and try and get my billing fixed. This was would have been the 4th time but I decided to call and get my services disconnected. I would've gone in and done it but I would still be getting charged. Each time an associate would tell me I won't be charged, then BAM charged and then double charged not refunded. Just do yourself a favor and just call and deal with the automated tree of getting your service fixed and/or disconnected.
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October 2024 by Richard Guthrie
I asked for technical help today and they failed. I was asked if their help was successful. To check to see I lost contact and they have not called back
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October 2024 by Mel Nelson
I would give a -5 star if possible. The website tells you to use the app, but “due to technical issues payment cannot be made try again later”. Later has been 3 MONTHS!
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October 2024 by Kat Sykes
If I had a better option for Internet and TV I would be moving on. I initially chatted with an agent online to add a streaming service to our plan. By the time the agent was finished with me we had lost our "legacy" plan and all of our options had changed and I was going to be charged sooo much more than I expected. They do all these changes without warning you about what you will lose. A 20+ year customer means NOTHING. When I wanted to stop what had been done and return to what I had, I couldn't because that was "gone forever". A phone call into customer service was no help. So off to the Xfinity store to talk to someone one to one. That's when I discovered that not only did I lose my legacy package, but they had also removed my home security monitoring! I had not realized that they had taken that off without my consent or awareness. Now the ridiculous amount I was paying was even more ridiculous because I would have to add the service back in (which was not included in the new higher price) and they were going to charge me a service fee to do so. Why should I pay for a service fee for something I didn't do - this was an Xfinity error and they expect the customer to pay for it. As I said, if I had any choice whatsoever to go somewhere else I would. The customer service rep I had at the store managed to help me get a package that was okay but not great because to get a price I could now afford I was going to have to downgrade both my TV and my Internet packages to a lower tier. I will get back my security monitoring, but to do so they actually have to send a technician out to my house to look over what I already have installed. Talk about an absolutely ridiculous arrangement to fix THEIR error. I am still on the hook for having to pay for the service technician to come out... They've put a ticket in to have it credited back to me but it's possible that headquarters won't grant that credit...for THEIR error! Although the young customer service representative was helpful, it is extremely frustrating when I lost some much through no fault of my own, and all because I wanted to add a streaming service.
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October 2024 by Kathie Edney
Xfinity products are very unreliable and are made to break down, needing replacement, every couple of months. Cable boxes last for 4-6 months on average. It takes an act of Congress to weave and dig your way through their automated 'help' line and their representatives are rarely able to do anything more than make an appointment for a service call. It is ridiculous how much $$$ is paid each month for the privilege of watching a little TV. Xfinity bucks, on the best of days.??
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September 2024 by Jan Rosenkranz
Extremely helpful. Thank you very much.
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September 2024 by Brittany Resor
Vivian and Jamal were absolutely amazing! Wonderful customer service and helped me out with everything I needed!
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September 2024 by Becca Jones - B. Jones Photography
Troya was so helpful! I accidentally donated one of our old cable boxes and she gave me her number to personally text her photos of the boxes we have at home so that she could remove the correct one from our account. Xfinity could be difficult to deal with over the phone but this experience totally renewed my faith in the company!
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September 2024 by El leon y El sol
My dad recently switched over from Tmobile and we love the new service. The phones and internet are much faster and I got a new Pixel 9 with a promotion. The team was very nice in helping my dad!
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September 2024 by LeoAnd TheArts
I recently switched over from T-Mobile and they were able to cut my bill in half or more with their most recent promotion. (I have 6 lines and 2 watches) but because I set it up online because I don't often have days off to go in-store, the online rep screwed up my contract and left my cell with no service. I was a little heated when I came into the store but quickly realized that the team at this store was super friendly and helpful. They were very patient with me and my 8 year old daughter who was waiting for a couple of hours. Everyone was super nice and by the time I left the store my plan was fixed and all my concerns were addressed. I'll never set anything up online again but I will definitely pop in with questions in the future given giw courteous and professional the team was. Recommend!
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August 2024 by Jared Labarr
Slow and laggy internet and can never talk to a representative
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August 2024 by BETTY BERTRAM
The girl I dealt with was so very nice and informational
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July 2024 by Mikey M
I didn’t find where I can write a review of the company, so I’ll leave this review here!!!!
Xfinity is not a reliable and not a competent company Not only is the speed terrible, backward, old technology, but the price is sky-high. Still not competent workers!! It's just a disgrace and impossible to trust this company anymore. I called to end my membership in the customer service, they talked for half an hour, everything was clarified, the operator said: - in a month your service will be disabled, since it is already the beginning of the month, your subscription fee has already been charged. this is the last month of our work with you.. a month has passed.. The subscription fee continues to be charged.. what is this?? you are a company of scammers, and not a serious company with which you can cooperate..
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July 2024 by Ryker Alskog
Very unprofessional and not willing to help me with my needs in store or over the phone. Both very disappointing. Looking for a new service provider
