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September 2023 by Rick Hogan
Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!
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July 2023 by Keith
I used a credit card from them which I rarely ever use, and I forgot to download my estatement, so my next contact is after they charge 25 dollars late charge on a 73 dollar charge I get an automated message on phone to call them to pay the card. If the business really cared about the customer they would have sent a message a day prior to the 25 dollar charge. Which shows they are really concerned about collecting the late payment as that is their free money earned from a customers mistake which I take full credit for, but I would have thought 20 years, a few car loans and being a loyal customer would have earned at least a quick automated message that a bill was coming due. I will be moving my money and accounts to NFCU. It is not like I earned a whole lot on interest income and they pretty much took all in a day. Word to the wise do not forget to set automatic payements.
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March 2023 by Alexander Martinez
I have been here twice when financing my vehicle and both times have been informative and I left knowing exactly what i signed up for. I do NOT work with car dealerships anymore and plan to do ALL of my financing through ACU. I do not remember the last name of the wonderful ACU representative but I believe her name was Ebony she was fantastic. And now I am two for two great experiences working with Heather Austerman!
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March 2023 by Alisa Stewart
ACU Employee learned of needs & swiftly solved the situation, minimal wait.
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December 2022 by Girlgonetalk2u
If I could give 0 stars, I would. America's Credit Union is a Legal Loan Shark business. The ACH department will hold your payroll without releasing it whenever they feel like they need more liquid assets to play with in the Stock Market. This is criminal. I work hard for my money and funds should get released when you have them. That is the way ACU did business for years. Our family has been with this bank disguised as a "Credit Union" for 15 years and we are looking for other military friendly options. Debby Pozene and the other call center staff need to get their stories straight so they can all be on one accordwhen they are telling lies. That is no way to do business you Legal Loan Shark Mafia members. Steer clear of this place that operates with nefarious policies, you'll be glad you did.
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December 2022 by Mitchel Boutte
ACU has been my Bank for over five years because they are always helpful and very good at making my problems work out well. Thier staff are always very good at taking care of my needs.
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September 2022 by Luis Tirado
I've been banking with ACU for years. I have always been treated with respect and awesome customer service throughout many years. I still use ACU today and I live in Hawaii.
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July 2022 by Larry S.
America's Credit Union used to be Ft. Lewis Credit Union back in the day. Their roots were on post. This branch has been around since they were across the street. I see all the previous reviews, but I have to write my own.Pros:Super friendlyKnowledgeableLocationLots of parkingCons:I really don't have one after 27 years here.I can't believe I never reviewed my local branch. I needed 2 hours of work done today. Claire and Jessica were fab! We had to go through statements, old business, and even go back like 4 years. There were no problems and the crew went above and beyond. I have been over satisfied here. I had no activity outgoing for 4 years and they never closed me out. I am still a happy member and proud to call ACU my credit union.Check in for your free pen :)
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July 2022 by Kenya D.
To start off, I had ACU for about 9 yrs. When I got my account I was so excited because I started a job that I had been looking for in what seems a long time. To make a long story short; I got scammed from a loan company which I had thought was legit. I heard of all kind of ppl being scammed but I said to myself it would definitely not be me. Well in March 2022 I was. With myself having ACU for so long that they would maybe understand. But that was not the circumstance, I was first contacted on my email saying that a check was being questioned and my account was being investigated due to a possible scam; I didnt really question it because my thoughts was the bank caught the scam or scammers. I got a phone call the day after the email and was told that my account would be closed due to a scam. I understood that. The lady i spoke with also told me that she would work with me by paying money back to the bank with payments that I could make, which I realized it was someone from the bank that worked with ppl that get scammed. She continued on letting me know she would talk to the bank manager. ( location where my account was) She also stated that i needed to be at the bank within a certain time the next day to speak with the bank manager and discuss payment options. I walked into the bank the next day waited maybe 15 min. to be told the bank manager was not available and that my income tax check ($3988)that was deposited the morning of was being taken from my account and being paid back to the bank itself and also the way it was said so rudelly and smiling at the same time. Also i might add my account before I was scammed had $1143. Which was to pay my rent for the month of March. ACU took all of my money that I had to my name, did not care if I would have been homeless or anything! Therefore I never went back to the bank and just let my accounts close because I felt I had been scammed a second time with someone that I trusted with my money. I would not recommend AMERICA'S CREDIT UNION TO MY WORST ENEMY!!! MY DEEPEST REGRETS Kenya Davis
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May 2022 by Alexa N.
Amazing customer service! Always helping towards the right direction in money pathways.
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August 2021 by Shd Sharpe
This branch is horrible costumer service is bad...manager has an attitude towards costumer..not very professional...
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May 2021 by Eric Mercer
Every time I go to the ACU in Lakewood someone always greets you with a smile and welcome. Keep up the good work!
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December 2020 by Marilyn Hill
We needed notary public service at our local ACU branch. We appreciate the prompt and professional attention we received at the bank. Thank you and we hope to continue our banking needs with ACU.
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September 2020 by Mary McConnell
Bank employees are so friendly & I would recommend this bank .
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August 2020 by Eric Dodds
I love ACU! The employees are super friendly and easy to work with :)
