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March 2024 by William Lopez
Update: This place is awesome the staff are great and helpful.
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March 2024 by Jeanette Avalos
This place is pretty fun for the older kids. They don’t have too many things for the little kiddos. Today 3/3/23 is very busy. I brought my kids here for my bday and my kids have been waiting in line to get on the zip line. It’s been almost an hour and they have yet to be let on. Not one staff member is just stationed here so it really defeats the purpose. One staff member (him/her) didn’t let a group of girls get on so I’m not sure whats happening. But if I paid for them to get on the zip then I’d expect my kids to be able to get on. I’m very disappointed today.
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March 2024 by Sally W.
If I could give zero stars, I would. The management and workers here are the most disrespectful I've ever encountered. They were unprofessional, rude and have zero customer service skills. I brought my 3 kids and signed up for the month membership. I asked if it was a month to month payment or if it automatically renewed. She said it automatically renewed. So I asked how I could cancel it so it doesn't auto renew. She said "email this email (gave me a brochure) and tell us your phone number. But sometimes it cancels and sometimes it doesn't" *what!* She said "yeah, we get backed up on emails so it doesn't always get done" *again, what!* The manager then proceeded to yell at my kids who were sitting at a picnic table eating a sandwich that they had to throw it away because no outside food was allowed. I get rules see rules but it was so unprofessional to talk to my kids the way she did and then proceeded to tell me that my kids were "leaving trash everywhere" (literally no trash anywhere). There were 3 other families that had food with them but the manager didn't talk to them. The manager and her employees then proceeded to stand at the desk, point and laugh at us. So unprofessional. I do no recommend.
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March 2024 by Sean Coogan
Wife planned a birthday party there. We arrived and checked in. Told we could wait in the party area upstairs since it was unoccupied and we had it next. Then after the party started they inform us we were in the wrong place and we had a table down below and "our guests" were waiting for us. We didn't know those people. And everything that had been set up was either wrecked or disappeared. Eventually with some scrambling everything was squared away but the staff seemed out of their depth. Basically the management there is non-existent which isn't surprising considering it's so lightly staffed. The kids had fun. The pizza was decent. You have to buy their special socks. Fine place for a small group. For large groups or events I'd pick somewhere else.
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February 2024 by Holly Epley
I really enjoyed bringing my kids here it gives me time to do my homework. They have fun and they enjoy themselves and there's always something for them to do. The staff especially Amanda greets me with a smile and is very respectful. She is always ask me how the kids are and how I'm doing and so I feel we connect on a personal level and having that being that I have a membership is very customer friendly she has a very great attitude when it comes to customers and she operates this facility with love and she does a really great job.
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February 2024 by David Williams
Catapult in Lakewood is amazing! Catherine and Amanda were very helpful in showing us around for our first time. They went over everything with my daughters and I and were a pleasure to work with. I highly recommend coming and checking out the Catapult in Lakewood, if have not been here before your kids will love it I had a blast as well. Definitely ready for nap time after this experience LOL.
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February 2024 by roy mckinney
Had my daughters birthday here and was supposed to get another 2 hour free session with the birthday to use at another time. Apparently we where supposed to receive a jump pass in order to use the time, we where told since the workers failed to give us the pass that their is nothing they can do, even though they can clearly see we bought the package
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February 2024 by Hannah McKinney
had a party in june for my daughter. i went to take her to use her free 2 hour jump pass that is included in the price of the party and they denied us to be able to use it. said it had been to long and they have a new gm. no one gave us a cupon or anything from our party in june that they were susposed to give us and we paid over 500 dollars for a birthday party but they still took our money and didnt give us everything we paid for. it is not our fault for your failure so beyond pissed off with you catapult!
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February 2024 by Whitney J.
Hit or miss. Some of the employees are great, but others are terrible. The place is nice and spacious with lots to do.
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February 2024 by G M.
The Manager on shift today 1/6/24 completely ruined our experience/vibe. I was there with my little family and was on one of the big bouncers with my son (3 years old) since he needs some assistance for about 30 mins into our 90 min jump time. Nobody had told me, the mother, that I could not be on the equipment without paying extra and getting a bracelet myself. I get rules are rules ALTHOUGH, the Manager did not have to approach me Infront of my kid the way she did. She came up to me very rudely and loud with the craziest amount of attitude saying I need socks, bracelet and need to pay extra telling me I need to get off. I apologized and said that I have been around the employees the entire time and they never said anything but okay I will. She continued just to be extra rude and unnecessarily Bit*hy to me causing my son to cry. No one's kid should ever have to witness their mom being spoke to in the manner I can not even convey over text. I was in shock and proceeded to go ask for a refund at the front desk for the remaining hour because this lady had completely ruined my family's time. The employee was about to give me a refund when the Manager seen I was upfront and decided to go make an issue coming up to us and made sure he did not give me a refund and went on to be a bigger Bi*ch to me for no damn reason. Racism? Hater? She was a older African American lady. Beats me but to sum up I just wanted to share that this is a hostile environment due to the managers presence. She needs to find a job away from family's/kids cause she is a witch. To add on.. I can tell the employees working under her were extremely un comfy around her, they looked frightened. It's a kids place ma'am. Do the community a favor and go elsewhere!!
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February 2024 by Rachel M
Way to expensive. Spent a total of 60 bucks me and my daughter.. for socks and entrance? That's insanely too much. Only offer snacks. No real food. 69 bucks for an hour or so play.
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February 2024 by promila tamang
My kids had fun day at catapult
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February 2024 by Shontelle Greenhouse
If i could give ZERO STARS I WOULD. Not only did the employees harass us from the moment we sat down about "how long we've been there" up until we still had 30 min left to be there! So we left early and as we pack up to go, they STILL harassed us about the time with 30 min left!! The manager was quick to tell me that they were gunna charge my card anyway. So i left and i cant wait til she tries to charge my card cus if she took a min to do her job and listen to the CUSTOMER PAYING instead of 16 year olds who have no common sense she would have seen that we STILL HAD 30 MIN LEFT TO JUMP AROUND STILL.! But she was quick to get an attitude and inform me that my card will be charged anyway cause she can!! That place is over rated way too expensive! $500 for 2 pizzas 2 hour jump time a bottle water each for 10 ppl? What a damn joke! I dont suggest ANYBODY HAVE A PARTY THERE FOR UR KID. They are just plain taking advantage of ppl. Sad cus the average person with kids that goes there cant even afford it. Who do these ppl think they are? Definitely not for the PPL! Sad sad sad.
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January 2024 by Frank B.
The general manager is the worst. Allowing her friends to swear at other kids, bully kids and along with other patrons, and record them on her phone without permission. The general manager is frequently giving her friends free passes especially after having to ask them to leave. The general manager blames the other patrons for her friend's poor/rude behavior.
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January 2024 by Vanessa H.
the absolutely WORST staff ever!!!! they harassed us the entire time we were there. we will NEVER return!! they threatened to charge my card additional fraudulent charges. i sincerely will never return there and absolutely do not recommend. horrible!!
