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November 2023 by An Nguyen
I went to withdraw money, but they said they didn't have enough money so I had to file a waiver. Then I told them that I needed a personal loan because I couldn't withdraw money, and they also told me not to do a personal loan. So I asked them if I could do a loan to buy a car because I needed it urgently that day, they told me they don't do auto loans there and gave me a phone number for the auto loan department. When I called the phone number they gave me, it was the phone number of an insurance office for the elderly. It's ridiculous that I can't withdraw my money or use the services they offer. I think it's time to move to another bank.
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November 2023 by Major T.
Not good at all. I met with a banker to start an account who treated me like I was in jail.
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September 2023 by Shane Liu
Stuff are really friendly to help me get the deposit check. Overall experience is nice, I didn’t wait more than 10 minutes.Thanks
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July 2023 by Tiffani Raimondi
Alex was amazing today! Greeted me as I stood in line. His window was closed, I think, but he called me over, waived, friendly and quickly got me in and out with transactions that I needed. Just may have found my branch of choice in area.
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June 2023 by Laura B
I went to have a bank card replaced for my 16 yr old, the teller would only speak to my child cemetery ignoring me while I stood there feeding my daughter the information. I've never encountered such rude and unprofessional behavior.
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February 2023 by Christine Grow
Love the customer service including the branch manager,he made the experience wonderful
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January 2023 by Angela Gustafsson Hamman (Ann)
I've never have had issues with this bank. Everyone has been very helpful & friendly every time I've gone in. 11-28-2022
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December 2022 by GINA Italianbella SPADAFORE
11/16 I went through atm drive through at night after hours. Atm said u could not make cash deposits system error. There was another atm u could walk up to. I had noticed this guy standing around outside the parking lot the last 10 min watching and just walking around was suspicious. I felt unsafe and choose to leave not going deposit cash. Just chase customers in lakewood not good area just watch yourself being at bank at night
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October 2022 by Kathy H.
I went into this branch this morning and I was so impressed by bank manager Jillian that I had to leave a review. She introduced herself to every single person and made sure that everybody was well taken care of with such a great personality and attitude that was truly above and beyond. She is a gem. Thanks for making a trip to the bank into a pleasant experience!
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August 2022 by Alex
I am SOOOOOO irritated what’s the point of having an ATM if it doesn’t work after store hours?? Wasted my gas and time coming here when I coulda just paid it he $2.50 fee at literally any ATM. Terrible experience, don’t go here if you’re trying to use the ATM. Also went inside on a separate visit and found out there was no restroom inside which was very disappointing.
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August 2022 by Bill The Butcher
This review is regarding J.P. Morgan Chase Bank in general. The bank will deny any and all disputes you file regardless of proof or evidence you provide. They will do this intentional to get your account into the negative and make money off of their customers for NSF fees. I am planning to file a class action lawsuit against Chase Bank for unfair and deceptive trade practices and for violating the Consumer Protection Act and unjust enrichment. Please join the lawsuit once it is filed. Make Chase Bank treat their customers like customers.
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July 2022 by Autumn Allen
Try to avoid Chase bank. Even though their credit cards are great, their banking and customer service is awful. Waited for an hour and half before someone told me they are short staffed and I should go home. I would take your business elsewhere if they don’t respect your time.
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July 2022 by elly bean
This branch always is SO slow, long lines, and no matter how long the line gets or how slowly it moves the other reps working at the branch never open new lines to speed things along
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July 2022 by S T
Couldn't access account online. Had to go in to find out they closed checking and savings account without any warning at all.
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June 2022 by Danielle E
This is the closest bank , but BOTH their outside ATMs have been 'unavailable' for over a month!!! Such a pain to have to go inside to make a deposit ? Fix your machines in a timely manner !!! So inconvenient!!