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December 2023 by Lin S.
I am on numerous cardiac medications in addition to many others. due to my ever changing condition my medications are frequently being changed. all the medications must be given through a feeding tube so it is necessary we know whether they come in liquid or can be crushed, due to this special need the RpH Shonna, has been very thorough in going over instructions, catching meds ordered that can't be given by feeding tubes and alerting us to meds that are not compatible due to interactions. She also is helpful in securing the best cost coupon due to the exceedingly high cost of a few of my meds. My wife and I cannot thank her enough!! Even when short staffed she always has a smile and great attitude Despite some very rude and agitated customers.
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September 2023 by Kymberlie S.
Just terrible!! Stay far away!! Never had issues with any other pharmacy in my entire life. Incompetent and irresponsible. They don't offer to help when other CVS location does, just might take additional phone call to their supplier to order correct medication which Lakewood CVS wouldn't do. Tacoma CVS is doing it for me. Lakewood CVS filled it with wrong manufacture, also filled it with brand by mistake the other time I went to pick it up. 2 mistakes, one medication. New manufacturer caused side effects so I needed to go back to original manufacturer which I've been getting from CVS for the entire time. I called pharmacist to explain. At first pharmacist said they couldn't take medication back but after I explained that my insurance won't cover another supply she said she would. Oh and this is after they took 7 days to fill the script request I called in and after me calling them 5 days in asking for an update to be told "no one has worked on this yet, we are short staffed". She made me come in in-person before she would reverse the insurance claim, which caused further delay to getting my medication. Then said it will take 2 days to transfer a script because their fax has been broken for 3 weeks. Pharmacist only offered to expedite it after I called her out in person about how 2 days is a delay in access to my medication. They can't fill it there but will take 2 days to transfer it? How is that ethical? These are medications, people's health at stake. Unethical and run around, like other reviews mentioned. I will be making a formal corporate complaint on their customer relations website! Never will go there again! This review is for the pharmacy department only and the pharmacist in charge of these decisions was Shauna.
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July 2023 by Tracy P.
They would not tell me if the med I needed was in stock unless I transferred my prescription first. Only place I heard that from ever.
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April 2023 by Gertrude G.
Fast, friendly, and helpful. I asked a few questions regarding medications and was promptly and very politely assisted.
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January 2023 by Lupine H.
I visited around 2 a.m. after my baby was discharged from the ER. The pharmacist was friendly and knowledgeable. The doctor at the ER prescribed a pill for my baby. The pharmacist suggested a dissolving tablet or liquid form instead--because they'd be easier for the baby to take--and even called the doctor himself to make the change. I am so grateful that he went above and beyond to take care of us after such a stressful night.
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November 2022 by Jacob Dalley
Tried to shop here, the store manager said I was not welcome in the store. I left and went to Walgreens.
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September 2022 by Kristine Y.
I've decided to do myself a favor by switching pharmacies to Walgreens. The final straw for me was my husband attempted to pick up my prescriptions that had been ordered by St. Joseph hospital on a Friday afternoon. I had surgery that morning. He was told by the pharmacists , they did not have the prescriptions available & he had no info as to when they could be expected. The pharmacist was exceptionally rude & he seemed to be going out of his way to be of no help in solving this issue.
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June 2022 by Joe A.
Never have my medications in stock. Even when I'm supposed to get 180 pills they only fill 48 of them without calling with explanation. I hate how they only have one brand of pain patch for everyone. DOES NOT STICK!!!!!!!! I am returning to my old pharmacy even though it's 20 minutes away instead of the 5 this one Is!
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February 2022 by MizzAnh N.
This place has a drive through but I cannot get through it because there was a car at that place staying 10 minutes. The inside is not better, I don't have a CVS card and I bought almost 100$ of stuff but the seller refused to make the card for me so I did not get any discount. I won't come back.
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February 2022 by Diva G.
I booked a few Covid tests online since this was the only location available for the day that was chosen. We waited in the drive thru line for over 30mins until the lady finally received her meds. When it was our turn, we presented our ID and confirmation codes. She gave us our test and told us to park and then return the tests to the white box. Really? The swab takes about 15 seconds in each nostril yet we had to pull over after waiting in line for over 30minutes. Ridiculous. The line got even longer. My uncle just walked the tests over and dropped it in the box in between the window and a car. Why would we wait another 2 hours for the 4 cars that suddenly got in line. Anywhos, we received our results the next evening via text message to a link. I would never come here again for prescriptions, tests or vaccines/boosters. If you plan too, be prepared to show up early or at least hope no one is in line before you.