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January 2024 by Darion L.
STOLE MY DEPOSIT AND CHARGED ME FOR ALREADY DAMAGED PROPERTY I booked 2 nights and the customer service was horrible first I get there and they have trouble pulling up my reservation when I called prior I made the reservation with a male I told her that when I got there and they told me no guy worked there first red flag soo after I signed in I got too my hotel room and I got a non smoking room and smelled heavily of Marijuana and cigarettes it was like this the whole time we were there there was no alarm clock the room phone did not work when i went into the closet too hang up my clothes i found a cut straw covered in white powder will definitely be contacting the helth department the wifi was horrible the heater was falling off the wall and had black mold in the bathroom the floors were fithy and covered in dirt there were plastic bags and hair ties over the fire alarms the shower was flooding the floor whenever i showered I requested more blankets and towels and I was told "we don't have" on top of that they tried accusing me of having a pet and people over I don't have pets and it was only the 2 of us the whole time the other residents were extremely loud I heard banging all night they had tire compressors going on and off all night and had people in and out the whole time I was there this place is literally scamming people they charged me a $100 deposit and didn't refund it when I called them they told me they did not take a deposit even tho it came out of my account then proceeded too hang up on me twice they gave me a fake corporate number and a fake name when i called back they told me that person doesn't work there same thing i heard when i checked in kinda funny then they charged me for damaged towels and damaged sheets the towels were stained when we got there and the bedding was messy not sure how you damage bedding by sleeping and on top of my non refunded deposit they charged me an additional $50 soo $150 in total for already damaged property in all honesty EVERYONE NEEDS TOO STAY AWAY FROM THIS PLACE AND TOO BE HONEST I FEEL THEY SHOULD NOT BE IN BUSINESS AT ALL PERIOD I FEEL THEY ARE OPENLY SCAMMING PEOPLE AND HAVE ALOT OF ILLEGAL ACTIVITIES GOING STAY AWAY
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January 2024 by J K.
IF YOU WANT DEPOSIT STOLEN STAY HERE. At this point you know they are just stealing peoples deposits for their own pockets to feed they family there is no way every single person who stays here gets their deposit took, I mean the whole place is dirty and towels come with stains so if you get your deposit took for stains on towels and stuff you'd think they'd use it to buy new towels no it's cause they use it for their own pockets. And then if you write a bad review they just respond saying to email them further but they still don't do nothing or try and justify things when we all know they just scamming they just wanna try and make they selves look good but go ahead and see for yourself and get your deposit taken
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December 2023 by Rick S.
rude and insulting of my disability. terrible English. Did not understand debit cards from out of town. Canceled my reservation on me. Go to the western better rate and service.
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December 2023 by Patricia A.
My husband and I arrived at 3 to check in, for me to be left standing at the counter for 10 minutes while the 2 girls sat in the back and ignored myself and the now ringing phone. After receiving the key and signing paperwork we had to go back and have them unlock the outer door for us to get into the Honeymoon suite. Which took 3 employees..While they took turns trying the door and fetching the next person to try, my husband who has a medical condition informed all 3 staff members that he needed a bathroom ASAP or there was going to be a disaster and was ignored and gestured to wait a moment as they continued bickering in a different language. It took him yelling that he was going to s*** himself if he didn't get into a bathroom NOW for them to let him in to the lobby bathroom, This was now 25 minutes after we originally tried to get checked in and he was unfortunately unable to make it in time and defecated his pants publicly with no apologies from the staff or even a sign of remorse in the fact that he tried multiple times to get in as we were locked out of our room at no fault to our own. Once in the room, we found multiple spots of damage in the room and had to plug in all but 1 of the lamps. When the TV remote fell below the bed and i felt around for it, i was met by a previous guests SEX TOY. I had my hand on someone else's VIBRATOR while trying to enjoy my honeymoon with my husband, which ruined the mood we were going for and found hard to get back. After lifting the mattress we found a mess that was easily avoidable if the staff bothered to clean more than just what you can see from across the room. We have since taken pictures of the mess behind and under the bed and of the light switches. Makes me beyond glad we didn't do this during COVID because they didn't even clean the basic touch surfaces.It also appears that the staff just lets people live in their vehicles on site, which makes us concerned about our own vehicle as we sit inside. I hate knowing i paid $176 for a room on our honeymoon for it to be in the noisiest part of the building with lights outside every window that make it look like daytime all night AND have it be unsanitary. Our previous stay here 2 years ago was much more enjoyable in a smaller/cheaper room. Wishing i had read the reviews earlier, as now based on previous guests, I have to be concerned about the staff making up damages or blaming old ones on us, just to refuse us our deposit. ($50 each person) We will NOT be returning to Days Inn in Lakewood as long as it is under the same ownership/management. The negligence of the staff and the plain rude attitude we received has me making sure everyone knows just how bad it was. We never would have made it into the room if we could have gotten a refund during the check in process.
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December 2023 by Cody H Johnson
I only went there to pick up a friend because it was really old that night. And, I didn't feel they should walk home in the freezing weather. The place was docile quiet.
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November 2023 by Blair Desarthe
DO NOT STAY HERE THIS PLACE IS A FILTHY DUMPWas forced to pay a 50$ early check-in fee because the max wait in the lobby was 30 minutes- otherwise would have had to stand out in the street with our luggage. Room was so dusty that I couldn’t breathe, bad smell, stained mattress protector with what looked to be urine and possibly a small blood stain. Mold in the air unit and a bad smell when turned on so couldn’t use it. TV was held together with tape. Maid said herself that she didn’t finish cleaning the room so not only were we forced to check in early but they couldn’t even finish cleaning the room. Hostile owner and staff. The owner berated me when I made complaints and was wearing fake Louis Vuitton lmao. Do not stay here if you can help it. We went to the Holiday Inn express in Lakewood after and it was amazing. Highly recommend that hotel. A little pricier but well worth it. Oh, and they kept our deposit and didn’t refund us for the second night. So we did a card chargeback.
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November 2023 by Brandon Burkhart
I caught the white lady that works there doing drugs off tin foil in the office. I believe it was fentanyl. I was so shocked. That place is a joke. They kept my deposit. They said I smoked in my room and I promise to God I didn't. They probably kept it so they can support there drug habit. Also I was told by a friend the place has bed bugs. So if you want bed bugs or your deposit taken then book a room the asap
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November 2023 by Lisa E.
This place needs to be exposed. They are filthy and scandalous. First. They keep their floors dirty by using dirty mop water so the chances of their towels getting dirty are higher, therefore they have a reaskn to keep your deposit. Second, they have faulty fire alarms or they straight up lie.. they accused us of messing with ours when we didn't. She came back from inspecting our room with the fire alarm in her hand as if we took it off. Why? Clearly on camera you can see us going outside to smoke. We didn't have any issues when we were in the room, as far as we know the alarm was in tact. If it was off, wouldn't they have been notified, a signal would have been sent from our room. And the fact others have reported almost identical situations makes me wonder if she took it off herself because we left that room spotless.
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November 2023 by Don Warner
We stayed for two nights in early October. My spouse made this reservation without reading the most recent reviews. We would have stayed elsewhere if we would have paid more attention because this was the absolute worst hotel/motel I have ever had the displeasure of staying at. First, the room was incredibly dirty. I walked around barefoot for a few minutes and then noticed that my feet were incredibly dirty (see the picture). I ended up wearing socks, including to bed (but that made me worried because of the reviews that commented on extra charges for stains). Second, I asked the front desk to have housekeeping mop our floor. They stated this would be done but it did not happen. Housekeeping never once entered our room. When I brought this up to the same front desk worker, she was dismissive and rude. A simple apology would have gone a long way. Finally, there was no soap, shampoo, or anything else provided. Every hotel/motel I have stayed at has provided hand soap, at a minimum. The Wyndham and Days Inn brand should be embarrassed to be affiliated with this property.
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November 2023 by Alex R
It was cheap so we didn't really expect much but we at literally like 8pm started hearing gunshots over and over down the street. My partner touched under the bed to grab something, and his hand was black when he looked at it caked in dirt.It saved money but I kind of felt like I had a 50/50 chance of being murdered
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November 2023 by Sarah Jane Victoria Herman
I didn't want to even rate it one star but to leave a review I had to. This place sucks it's a dump. We didn't get our deposit back because of a small make up stain on a towel!
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November 2023 by Evan Grantham
Not bad. I was worried about about all the reveiws I started reading after checking in, however it was all good in the end. The location was decent and there was a great looking taco truck outside. I had no problems and everyone was super nice to us so that is definitely a plus. Free parking was nice too. I'd stay again for sure.
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November 2023 by Trever Terrill
If I could give 0 stars i absolutely would. We were staying in room 229. There is an access port to the rat runs above the building in that room. When we left we set certain personal items on the night stand when we came back they were gone. That being said the rat run access port had dirty finger prints all over from being pushed open. There Is criminal activity openly conducted in their parking lot. It is a poorly maintained building with bad policies. Even with our stolen items they refused to refund the second night that we didn't even stay. We never made it through the first night after hearing noises above our head. Stay out of this place it's unsafe. Also when confronted about access in ceiling they denied its use... then why the finger prints. Photo posted as well. Edit: the purpose of access port is to provide access to upper section to maintenance. I could fit in it because I do for work. Staff are ridiculously ignorant.Safety: NOT SAFE.
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November 2023 by Krista Milhofer
I reserved an accessible room. I showed up early with my friend who uses a chair. The room didn't work for her despite being advertised as wheelchair accessible. On top of that, the desk clerk then informed us that they were going to charge us $1000 instead of the $100 deposit because she used a chair and "someone with a chair" caused damage in the past. We informed them that is disability discrimination. We had arrived before check in to ensure that the hotel would work but they still charged my credit card for $100.00 for "holding the room and not canceling within 24 hours". When I tried to dispute it with the manager, I was told they never know when he will come in and I need to stop by to see if he is there randomly.
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November 2023 by Cassie Carrillo
discussing i woulded go to. Wipe up the spots that were on the floor that I was able to see with theirWashcloth and it was so dirty that they charged me money for the wash cloth that I used to cleanup their floor with. The Hair dryer did not work. There was white spots on the floor, was also on the counter tops as well. There complimentary breakfast was juice and a ganola bar And my husband didn't even get a ganola bar because they only had one I'm going to be telling my company about what a bad stay I had This is a hotel I would not recommend to no one. I don't Rate It even A one star
