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January 2024 by Fran Mayers
Ms. Carolyn was a Angel. She accomplished more in a 20 min phone call than the combined total of 1 hour 55 mins and numerous service reps and chat personnel have done. I really appreciate her concern and assistance. Thank You
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December 2023 by Ruthie Corliss
Recently had a large deposit, Nayeli and the supervisor worked twenty minutes with the counter machine because of moisture issues with the currency. I had made an easy transaction difficult; they were incredibly patient, cooperative and totally professional! Their manner and efforts were just outstanding. What a great example of professionalism, courtesy and quality service!! We have been a member since you were called the “Un Bank” and these two professionals should really be applauded.
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December 2023 by Jon Foright
I would like to specifically recognize Carmen Kila for her outstanding customer service. Carmen was very knowledgeable, assisting me with various questions and providing helpful information. She went above and beyond and was extremely kind and professional. Thank you Carmen!
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December 2023 by Marcia Trask
Harborstone Credit Union is simply the best! I had an issue with my auto insurer when they made a mistake processing my recent payment. I was assisted by Julie McIntyre at the Harborstone Contact Center and she went above and beyond to assist me. She was able to work with her back office to track down the details of the failed check transaction. Then, when my insurer refused to resubmit my check, she initiated an immediate stop payment and waived the fee for me. It is wonderful banking with an organization that still believes in excellent customer service!
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December 2023 by ,Robert White
My Service Rep (Areana?)was very professional and helpful. She went out of her way to help me with an online debit card fraud issue.I was very frustrated when she took my call. Thanks to her, I will keep my business with HCCU.
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November 2023 by Carlton WIlliams
I just got assistance from a very nice man who made me feel real comfortable. He was very knowledgeable. I told him what my problem was. He did some research came back to me and opened my account that I had closed. His professionalism is very impressive. And that is why I love Harborstone Credit union so much, because you care about people, God bless all of you at Harborstone Credit union.Peace and kindness.Carlton williams.
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November 2023 by Nancy Hendrix
I recently had some difficulty with changing some things in my account. I contacted a customer service representative named Shaylynn. From the first moment she spoke to me I felt I was in great hands. Shaylynn was professional, calm and courteous but most of all she was patient. My fist issue she talked me through and graciously followed up with a phone call to ensure it was taken care of. A second issue was completed with her assistance. Shaylynn,’s instruction and explanations were clear and concise. Harborstone you have an exceptional employee and I hope you recognize her. She is a gem.
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October 2023 by Jenelle Aubade
Harborstone is a great place to do business. I had to call in for some help with my account today and Jake at customer service was great. He truly listened to my concern, and offered the prefect solution, all with patience and politeness.
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October 2023 by Cheryl Rivera
Wonderful customer service experience. I could not get into my mobile app and my rep walked me through and stayed with me until I had my app access back and my Face ID back. So patient and friendly and knowledgeable. Thank goodness for her.
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October 2023 by Charleenbl Groomes
The representative that helped me today was awesome with a great personality. She dug deeper into my account and made sure my payoff as what I expected. She is an asset to the company.
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September 2023 by Shell Bond
Every time I have an issue and call the credit union, I get great service. I have called before and my questions are never easy, but I always get exceptional service. Today was no exception, I was looking for a payment that was not showing up and I was treated with calm and respect.Thank you Harborstone for training your employees how to treat people and help us feel better before ending the call.
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September 2023 by Bryan Beasley
I called about my debit card having fraud issues. I talked to Caroline and she was a God send. She was calm, honest and explained I had bought an item from England and that set off " fraud bells"..it was an unusual purchase from my normal pattern of debit card use. She found everything was ok and my account was safe, my debit card was working and totally put me at ease. Harborstone Crdit Union has top professionals working for them. Thank you Caroline and Harborside Credit Union.
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September 2023 by Mary Ann Ueda
Shi-lynne, was helpful with me knowing it is her training days. I apologize for the misunderstandings. She was able to help solve my problem along with her mentor, Dylan regarding using my new card. It got declined twice used and Shi-Lynne was patience, established good communication skills and customer service trying to understand me. Thank you Shi-Lynne and Dylan! I appreciate you both today.Best,Mary Ann Ueda
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August 2023 by Steve Watson
Caroline is very patient and always kind I don't like to talk to anyone but her.She has helped me with so many issues and has always resolved them all. Awesome person and very knowledgeable. Caroline is the best person I know she is very patient and very smart about all banking issues incredible person. If Caroline were to leave I would never find anything person like her again.
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August 2023 by Hayden Shannon
I had an absolutely stellar interaction with Jenifer Lyngaas, Digital Experience Representative of Tacoma, WA. Jenifer stayed online with me via the online chat option for over an hour, helping construct a letter of very specific reoccurring payments. I am needing a specifically stylized letter to submit to a foreign government, so everything needed to be as accurate and precise as possible. Jenifer listened carefully to my needs and created exactly what it was I needed and continued to ask follow up questions to ensure I was getting everything I required. I applaud her ingenuity, precision and patience with me today. Thank you Jenifer!
