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November 2023 by Nick Pavone
Great experience. Excellent customer service. No line.
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December 2021 by Jonny Valconian
Can't love this place enough. I tend to rate businesses with a very tough perspective. I pick nits. This place has expert people and customer service that simply does not exist anymore. It really is a big bank with a small-town feel. From the time I first signed on, they have remembered my name, they reference shared details and even helped me to become a first-time homeowner. They remember things for me, proactively AND after I have an experience that I do not prefer, they nurse me through the next possible issue, respectfully. This place is plug and play because of the people who run it, they care about doing a good job and making you feel like you all grew up together. Thank you, HomeStreet.
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December 2021 by Julio Perez
Can't love this place enough. I tend to rate businesses with a very tough perspective. I pick nits. This place has expert people and customer service that simply does not exist anymore. It really is a big bank with a small-town feel. From the time I first signed on, they have remembered my name, they reference shared details and even helped me to become a first-time homeowner. They remember things for me, proactively AND after I have an experience that I do not prefer, they nurse me through the next possible issue, respectfully. This place is plug and play because of the people who run it, they care about doing a good job and making you feel like you all grew up together. Thank you, HomeStreet.
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July 2021 by Vera S.
I am totally disappointed in our local Homestreet Bank! I started with them because I was in a difficult situation. The Manager who was there was very helpful. He left. Cindy was very helpful. She was not there. The new people are those that don't seem to need my patronage.
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June 2021 by Arie L.
Awful treatment towards their clients. If you are to bank with homestreet, do not come to this branch as it has gone down hill. Their new-ish manager Camry is incredibly unprofessional and asinine in her customer conduct. I have already filed a complaint with their headquarters in this manner. Never did I think I would leave a negative review for a bank.
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July 2020 by janell price
I think I'll go to the Federal way or even the Tacoma branch and instead of Lakewood, I had to withdraw money and it took 3 ladies to figure it out and finally even though there wasn't anyone behind me at the drive thru one of the ladies told to drive up and she'll give me my a license and money in a few. what bother me is that i can see them by the window and i don't know what they were doing just standing there and looking at me like they were judging me by my bank accounts. As a customer I make sure theres money in my a account's, never been late but felt very uncomfortable and disappointed..
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March 2019 by Jerold
Deborah is the best senior loan officer I have ever worked with. HomeStreet slogan has some true meaning when they say she's not just my banker. They are true pleasure to work with and care about their clientele. Deborah has been able to help nore than a few of my friends and family buy houses! America is Great!🇺🇸🇺🇸🇺🇸🇺🇸 😉 🇺🇸🇺🇸🇺🇸🇺🇸
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March 2018 by Rachel B.
Never once had an issue banking with HomeStreet! I love how personable and willing to help all the employees are here! They remember my name every visit I make (which isn't a lot) and are always super friendly. I've never had to wait in line at this location either which makes it even better!
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October 2017 by m m.
Awful. They claim they mailed my Escrow refund payment two weeks ago which I never received. When I called the person told me to wait another two weeks the mail is sometimes slow. One month? Of course they refuse to stop payment and issue a new check. Homestreet had my mortgage for 10 years and if they didn't receive payment on the due date, prior to the 10 day grace period their collections department called. So wait 30 days by law to refund my escrow balance and then tell me I should wait another month for the mail to arrive. Next stop Attorney General.
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August 2016 by Suzie Qz 1st HIS
AS FOR THE PEOPLE AT THIS HOMESTREET BANK GO , THEY ARE THE BEST! kind, considerate, helpful, , and always have a wonderful personality., i have been at this branch for many years now, and would recommend this branch to anyone in this banking area and beyond, these tellers are by far some of your banks best employees, and deserve your thanks for there hard work and for there wonderful attitudes and professionalism.. i always an sad when one of them leaves this branch , they truly are the heart of your bank and the name HomeStreet realy does apply , so a gigantic thumbs up for the Lakewood branch,. they all deserve a big fat raise, and if theirs an award for the top branch in the class . I think this group should get it. all my appreciation and thanks to the Lakewood Washington branch of HomeStreet banking. sincerely Susan Hiss Long time banking client.
