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December 2023 by andrew grimm
I spent $2800 dollars here. I purchased a couch set and coffee table set. When I got home I set the couch up and went to go open the box for the coffee tables, then realized they were a different color than I picked out. I reach back out to Jr furniture and they explained that they don't do returns after the products have left the store. I wish they would've explained that before I spent all this money there. I'm pretty upset, kinda feel like I was scammed. Please be careful here. And if anyone wants to buy a $400 set of coffee tables, let me know they're sitting in a box in my garage. Big waste of money..
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November 2023 by TAFELALA Mimms
Scott and Ricardo did an excellent job. We are very happy with their performance very professional very happy with the end result and the service we received.Ricardo and Scott were both very knowledgeable about their products.No pressure environment which with truly appreciated!!We will be back…. Love this place❤️Thank you Scott and Ricardo!!!
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October 2023 by Ankit Shah
The after sales service is the worst. The sales team will make empty promises on 5 year protection plan but wont fulfil those promises after the product has been sold. The warranty is outsourced to third party who denies the claims. We were told wear and tear is covered at times of sale, got our warranty papers a month after the sales which did not mention the coverage. When we called the store they said they cannot do anyting and they cannot take the product back.based on our experience we recommend doing two things - either get everything in writing or ask for warranty papers on the spot and check it. However, having burnt once, we are no longer going to purchase from JR ever.
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October 2023 by Tony L (Casual Observer)
I came here a few weeks ago in search of a couch. I have to admit that the level of service I received was unexpectedly above my expectations. The sales associate, Greg (can’t recall last name), was a true professional and gentleman. He greeted me as soon as I entered the store. His conversation was genuine and not pushy for a sale. Greg not only answered my questions, but also provided details of the furniture I was specifically interested in. The most impressive thing was when I told him I needed time to see if the furniture I was considering would be a good fit. Greg did not make me feel as if I was missing out on the opportunity of a lifetime. He kindly acknowledged my decision and provided his business card if I wanted to call him. I went home to decide and returned the next day to make a purchase. When I did, Greg checked to see if he could lower the price and he could! I ended up buying two pieces of furniture as a result and could not have been happier. But I was more happy to have a sales associate like Greg. He is one of a kind. I look forward to visiting him in the future when I get the home ready for the holidays!
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October 2023 by Michelle Baity
Went to JR Furniture today to find a recliner and had a great Sales experience with Scott. He went above and beyond to assist me and Mom. There was no pressure involved or any sale shadowing as we browsed the store. They have a wide variety of different styles to choose from and she ended up purchasing a lovely leather sofa and matching recliner. This place has great customer service and great prices too. Highly recommend if your in search of new furniture.
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October 2023 by Deeschaunis Mack
I came in Tuesday and was helped by Jeff during this 3 hours process he was attentive very incubating went above job description spent hour half doing financial help in which he stared he's not finance advisor. He gave me options was thorough hrle also gave me call back twice in which he had spent his personal time to check on options approval for different bedroom set in which came back today to purchase he really is pleasant attentive forthcoming. Thank you deeschaunis mack.
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September 2023 by Tina M.
Visited store last week and was surprised by their large floor plan with many options. Jeff Johnson helped us, when other employees walked by and ignored us as they talked with each other about their life. Thanks to Jeff and his kind patience. He was the best and really showed he cared about helping us make the best choice. He is five stars, but I took one point away because of the other sales staff who were rude.
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September 2023 by Julia Scott
Came with a friend, recliner shopping. The sales associates were friendly and helpful. Scott really went above and beyond. He was attentive, knowledgeable, and friendly but wasn't "high pressure" selling us into buying something we weren't happy with. He took the time to explain the options in the different styles of recliners but he left us alone to decide what we wanted. Thank you Scott for your assistance.
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September 2023 by Jesse Ulrich
We came in to JR not knowing a lot about them, but Scott was the most amazing chill salesman ever. We ended up buying more than planned due to their great deals and wonderful service again. They have definitely earned a repeat customer.
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September 2023 by Dawn Brown
Brian was amazing on the phone.He was not there when I came in to purchase. Could use more sales reps to help on Friday mornings.Scott was helpful but had 3 other customers he was dealing with.
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August 2023 by Nancy N
I visited this store looking for a bed and mattress and the sales consultant by name of Scott was just wonderful. He helped me identify the bed, gave me good information that helped me determine the mattress I needed and the springboard. Well done Scott. I'd definitely come back again. And oh, the furniture is beautiful and you don't have to go rob a bank. I was excited too that I could pay just a deposit and pay the rest when I'm ready for delivery.
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August 2023 by laurie a dillon
This was a wonderful experience. Jeff Johnson was our salesperson and was very informative and friendly. We ended up finding the perfect sofa loveseat, and chair and he spent extra time in trying to get us the best deal and arrange delivery of new furniture and pick up of old furniture as well. Great guy I highly recommend. No pressure relaxed atmosphere. Great employee.
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July 2023 by Richard Mitchell
I had a great experience at JR Furniture. The Consultant I worked with was Lorena Roberts. She was the best. She explained where the furniture I wanted to look at was located, and then she gave me the space I needed to look. I know she was keeping an eye on me, but she did not come and ask me over and over do I have any questions. She was so kind and knowledgeable about the furniture and her demeanor was so helpful and reassuring. Lorena made the entire experience such a positive one.
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April 2023 by Erica Houser
Scott was so considerate and helpful. He walked us through every step of the process. There was no pressure to buy anything we weren’t 100% in love with. He made sure to provide us with ALL of the information we needed to make a decision that will benefit us for the long run. He was also insanely patient with us!
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March 2023 by Wm BUTLER
Junk, and no help. They sent me walking the perimiter of the huge store, looking for a European style recliner. Well, it turns out they don't carry any, nor do they know what a European style recliner is.
