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February 2024 by Alana Lamkin
Always treated with respect and prices are manageable for the average blue collar worker. The tires are top quality and last longer than other tire companies.
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February 2024 by peque chapis
I went to fix the tire on my car, it was liking air, but who works on my car did so many scratches on my rim, I called for try explain, but the girl said they do not take off the tires!! and I checked up the tire pressure and they were so high.I have many years coming at this store but this time was really bad service. I am very disappointed.
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January 2024 by jackie campbell
They are professional and they really get the job finished quickly. I bought tires from them and whenever I get a slow leak or a flat they will fix it, while under warranty. Always buy your ties from Les Schwab it's worth your money.
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January 2024 by Sheila
Thanks for the tire check and much needed information.
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January 2024 by Joel Lewis
After buying my truck about a year ago. I brought it to this les scwhab to have new tires and a leveling kit put on. They had to do some trimming of the wheel well to fit the larger tires. Sometime during the process it looks like the grinder or whatever they used to trim the wheel well cover grabbed the felt and was pulled into the body of truck. It scrapped up the fiberglass on the wheel well and cut the cover almost in half. When I took it back to show them the first employee I dealt with immediately apologized and started the process of making things right. About a week later a manager called and essentially denied that it was them and insinuated it was something I did myself and told me I could watch the video if I would like. The overhead picture of the cameras does not enable you to see into the wheel well while they work on your vehicle. I looked this truck over from top to bottom when I bought it and took it to schwab the next day for the tires, it was not prexisting the truck was in fantastic condition and that is not something I would have missed. I was very understanding and said I don't mind the body damage under the wheel well cover, but I would appreciate it if the cover itself was replaced. Needless to say that never happened. I have always had a good experience with this location until this last visit. I have taken my fleet of 15 work trucks exclusively to schwab over the last ten years due to what was usually very good customer service. EVen though the price tends to be a bit higher than competitors. I have found a local shop to take my personal and fleet vehicles to going forward. The customer service at Schwab used to be very respectable, over the years I have given them tens of thousands in my business. It's a shame no one would admit a mistake was made and make things right. Had that been the case I would still be a loyal customer.
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January 2024 by SYL WILES
very friendly and efficient workers there!
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January 2024 by T.J. Purdy
Why make an appointment for 4:00 p.m. when they are not going to start on it until after 5:00 p.m.? Three trailer tires on my camper that do not need balancing taking over 2 hours from the original appointment time? Ugh. "Sorry" is appreciated but just tell me the truth when I get here and can drop off the vehicle and go do other things.3:55pm - I bring in my truck and trailer for my 4pm appointment.5:00pm - the tech asks me if I really want to have the suspension shackles greased, it would be $50 extra (which I originally requested). I said no, also wanting the process to be expedited. I asked for an ETA, he said 20 minutes.5:30 - I went to look at the situation, the three tires were being mounted and balanced. I asked the front desk clerk if they were backlogged today, she said not too bad. She apologized for the delay.5:55 - the tech came back. I paid the $473 for 3 basic load range E trailer tires and mounting, they did not charge extra for balancing. I settled up and asked to speak with a manager. The assistant manager came up - he was the same one who checked me in! He said I was at the top of the list and they didn't have a good reason it took an hour to start the task. He asked what they could do to make it right - I need to think about it.
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January 2024 by Luis “Lu” Donate
Lu and Sandy were awesome, friendly and efficient! Great client relations with the front counter! Techs were also amazing always going above and beyond! Kyle and Corey were the techs that helped fixed my flat tire repair! Keep up the good work and amazing customer service skills!
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December 2023 by Haley Shepherd
Awesome service^-^They were honest and very transparent with their service. They replaced some parts for me, and my car is running much smoother. Thank you
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December 2023 by John Oconnor
Want to start off with the good, the tech (Cory) was awesome and helpfull answering my questions about my breaks and tire that was being repaired for a flat.( ahead is the reason they got 3 instead of 2 or lower.Now the bad. I dropped my vehicle off at about 1130am they told me the wait time was about 3hr. So I left it there and walked home because I live close. I call in around 3pm the told me it was next. I had an appointment to go to so I went. I showed up at about 530pm they tell me it's next in line. I asked how's that because 2.5 hrs ago it was next. They didn't have an answer and the lady said I don't know and walked away.they had my number, yet Noone could communicate to me that it was going to be longer and seems like the people at the counter are clueless on what's happiness with peoplrs vehicles. That left me speechless. She could have at least went to ask why it was not brought in earlier and given me an answer instead of leaving me hanging with no answer. So a 3hr wait turned I to a 7hr wait.
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October 2023 by Ronnie Henson
Truly loved the service that was provided even though I had showed up 5 minutes of them closing for the day they still assisted me and had me back rolling the same day.
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October 2023 by Nicholas Pike
Always 5 star service. They give you an honest assessment and are upfront about costs. The Lakewood, WA location is great.
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August 2023 by Larry Kaiser
If I could give zero stars, I would. Simple flat tire I was told would take 45 min to an hour took 4.5 hours. How can a time estimate be that far off? Just unreal. I would have made other arrangements had I been given a legitimate estimate. I've been using Les Schwab for years, however i will very seriously consider going elsewhere when needing new tires. F- letter grade.
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August 2023 by gabriel rivera
The facility is clean, management is transparent about services and the employees are very respectful. Derek is an outstanding manager who truly puts his customers first. I will recommend this location to anyone who needs their vehicle serviced.
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August 2023 by Tec Dak
Put a brand new front end on a pickup, they claimed they won't align it cause the upper ball joints don't have cotter pins (nylon nuts)And the ball joints where not greased?...It was clear and obvious that these people have not a clue when it comes to auto repair and their job ... And that they are a simply retarded corporate that probably have no business touching a car in the first place.... Firestone will take care of this one.. lmfao
