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November 2023 by Geoff Lawrence
Mountain Moving did a great job moving our console piano to its new home. On-time, efficient and professional with the move and totally transparent with the reasonable charges.
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October 2023 by Michelle Wilkinson
My nonprofit organization recently worked with Doug's moving crew to coordinate the move-out of our building and into storage while we right size to a better office. Doug was helpful in answering questions, following up on needed information, and responding to our concerns quickly and professionally. His team was flawless and fast on our moving day, finishing up the work early and under budget,. They also coordinated the efforts for the discarded items to the dump, eliminating extra hassles and time for our staff. We have also worked with Shannon in the business office to take of billing, and those interactions have been helpful, courteous and professionally managed as well. We are so grateful for the excellent work ethic and follow through from everyone at Mountain Moving & Storage, and we look forward to working with them again.
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September 2023 by Brianne K.
NEGATIVE STARS! This company will screw you last minute. Just last week we had the most horrible experience with this company. Weeks prior we had Doug out to do our bid. He seemed nice and price was good, so we booked. I believe it was $320 per hour for 4 guys, two trucks. Our closing date changed so I spoke with Doug on the phone to change the date. He confirmed with me the correct date of our new move.The day before our move I called to confirm everything and they didn't have us on the schedule at all. We were literally hours away from our move now with no movers. Doug had booked us for the incorrect week despite having confirmed with him verbally multiple times of our date. Ed in dispatch tried to help but they had no availability for us. This was truly a nightmare. So hours before a huge move I had to desperately call around other companies to see if anyone could help. Thankfully after many panicked calls I was able to find another company to help us.Never received a call from Doug to apologize or explain what happened.ABSOLUTELY DO NOT USE THIS COMPANY. They will leave you desperate without one call of apology. Doug is a coward.Feel free to contact me for more info.
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June 2023 by Andrew Baga
They did a great job moving a baby grand piano from Gig Harbor to Olympia. No issues, piece of cake. :)
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June 2023 by Michael Tomter
The scheduling part was fantastic but the actual movers themselves did quite a bit of damage and then tried to claim that it was prior to them picking it up. They were honest and saying that they've neglected to take pictures prior to moving things but either way I have a lot of damage equipment and dented tool boxes. I think a lot has changed since the previous owners sold out
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May 2023 by Mark Westbrook
Excellent move from beginning to end. I’ve worked professionally with Mountain for over 20 years and was always impressed with their low claims ratio. This was the first time I got to experience it personally. The crew was outstanding and the packing was superb. We didn’t have a single damaged item in our move. We are upper happy and impressed. If you want or need a flawless move, please do not hesitate to contact Mountain to have the job done right.
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December 2022 by Kayla M.
My daughter scheduled her household goods to be moved a month in advance. There was no communication with follow ups nor updates about her move. The day before her moving date, they changed the dates and NEVER showed up! Due to this unprofessionalism, my daughter still had to move w/o her household goods! Do not WASTE YOUR TIME or money w/ Mountain Moving & Storage! Very unprofessional business!
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October 2022 by Carlyle Jacinto
Our crew of 4 moved my Dad from University Place to Lakewood and were terrific! Very personable guys and work quickly and carefully. I definitely recommend them!
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June 2022 by Emily Selph
I am so happy our stuff was moved with Mountian moving and storage! They did a wonderful job, the movers T and Robert were so friendly and helpful, they took extra care to get our stuff in safe and keep our floors clean. Overall just a great experience! Highly recommend this company.
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February 2022 by Mary M.
We have now used this company three times. The first two times were fine, which was why we used them a third time. This third and final time was incredibly upsetting. It has now taken me over a year to feel like I could write a comprehensive review. First, the person who comes to create the estimate is a nice guy. But he is not the person who is there on your moving day. He does not wrap items, he does not carry the boxes, he has nothing to do with actually moving your possessions. He will tell you that the rate of movers is the same company-wide, so it won't matter who you use. But I'm here to tell you, there must be someone out there who will take better care of your possessions. This company leaves your possessions in the care of a team of incompetent people who could. not. care. less. It took two days to move the contents of my home. During that time, I watched the workers take their time moving, especially one who could not be bothered to put down his phone, and instead moved one framed picture at a time up and down the stairs while carrying his phone flat on the palm of his other hand. He texted all day long, barely getting anything done. And since he was the supervisor of the day, the other guys took their cue from him. Remember, you're paying by the hour. The company said they would make their workers wear masks. Since this was in the heart of Covid, it was incredibly important that they do this. However, one worker didn't even show up with a mask--so I gave him one. The next day no one wore them. Why should they--their supervisor said and did nothing, and neglected to wear one himself. The guys were tasked with wrapping our valuable items, such as musical instruments, larger artwork, and a very expensive computer screen. This they stuffed in one of their boxes, but neglected to put a tag on it or mark that they packed it. They put the computer screen on the top of other framed art without wrapping it at all. Then they proceeded to turn the box upside down and store it like that. The result? Broken computer screen. Broken Tiffany lamp. Broken picture frames on many items. And the company? They said they hadn't packed it, so it wasn't their fault. This was not true, but I had no proof. They lost an entire crate, and made us pay their hourly fee while most of the team sat waiting; two workers drove back to the warehouse to search while we waited. They finally found it, three hours later. After much complaining, they finally refunded a tiny amount of money--hardly what my items were worth, or the stress of the horrible days. I hope I don't have to move again, but if I do, it certainly won't be with this horribly uncaring company. My suggestions: Find a company that has a really good reputation. Take photos of them packing items if they do. Make sure those boxes are labeled and marked correctly. Make sure you can read the sheets they present for your signature--(no one could read the writing to find my items).
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February 2022 by Bob Lipp
Poor value: The amount billed was far higher than their estimate and when I complained they said they would send me a check that was half way between the estimate and the actual. The check I received was quite a bit less than that.Poor quality: About half the boxes were not labeled as to what room where they were packed in. So when they arrived at the new place they had no way of knowing where to put them so they just made a big pile in the garage.
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January 2022 by Jaimelynn Quinlin
Getting ready for a cross country Military move, we had a 2 day packout and our packers were amazing! They were very professional and proficient.
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October 2021 by Todd Minert
They sent three young men to pack things for storage. They were quick and thorough, but I must not have tipped enough because my pistol disappeared. I called the company and the police, but there was “nothing” they could do. Don’t trust these people.
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August 2021 by ROBERT CAMPBELL
1) We had them store household items pre-move.2)Mountain Moving is one of the best companies of any type business we have ever used. The sales consultant, the office staff, the pickup crews and the delivery crew were all: on time, knowledgeable, professional, efficient, honest, helpful, careful and friendly.Service: Storage
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July 2021 by Suzanne M.
Booked for a move of large furniture items only. When staff arrived they had been told that everything had been packed-which was NOT the case, nor was it ever stated to be so. One truck would have been more than enough for the move but two arrived. Staff preferred to pack rather than lift and load. Too many boxes were supplied and no credit could be given for them if returned unused. One staff team member shared that this was the second time that this had happened and that they were angry about their supervisor's (lack of) appropriate booking behavior. Lastly, the person who planned with me initially, told me that his workers knew how to disassemble an adjustable Sleep Number bed. However, it is now damaged from the move, dysfunctional and in need of repairs-if they can be done at all. I consider this fraud and not simply damage during a move.
