-
July 2023 by Amber Wilcox
I have brought my sons computer to Brian several times now. He is very reasonable as far as pricing and has always gone above and beyond to help us figure out the issues and fix them in a very timely manner. Would definitely recommend!
-
July 2023 by E Boyle
Brian is definitely my go to guy for computer issues. He's very knowledgeable, thorough, and fairly priced. I highly recommend him!
-
May 2023 by Deanna Hubert
Kind and honest service. The what I thought simple hinge repair on my HP laptop turned out to be more problematic than I would have ever thought. In somewhat disbelief of the magnitude of the problem, without hesitation I was shown a replica of the flip side of my keyboard showing me the actual extent of the damage, which wasn't anything of a hinge at all. His repair quote was honest and understandable. I certainly appreciate the time he took for me and the advice of what kind of new laptop brand to lean towards.
-
April 2023 by Steph an
I took my computer there twice. Once two years ago because the hard drive went out then about two or three months ago to upgrade from windows 8.1. Brian was great! Both times he let me know what I could expect as far as pricing and I have not had any problems with the new solid state HD or the new version of windows that was installed . ON Site Computers will always get my business to help maintain my computers. Thanks Brian!
-
April 2023 by Nathan LaChine
Amazing quickly, fixed my "unfixable" laptop in only 2 days!
-
March 2023 by Scott Eisenmann
After about a month of attempting to fix my computer myself, I was able to provide a temporary fix before my PC finally succumbed to the inevitable state of despair. My DRAM and CPU light came on, on my motherboard. This out me into a state of panic as I could not diagnose the issue. Brian was capable of diagnosing my issue and replacing my motherboard within two weeks.A couple weeks later, and my computer is still running smoothly.
-
October 2022 by Isaac Utsler
This guy not only fixed my computer (infinite repair loop with no way to resolve. Even after troubleshooting myself) but my computer now runs as well as when I built it. Walking in it looks like a tech hoarders paradise, but that is the type of guy you want working on your computer. They actually know what they are doing. Friendly service with fair prices. I highly recommend going here for whatever you need help with. I rarely leave reviews but it is well deserved.
-
October 2022 by Michael lappen
Very helpful the price is reasonably ans the time great I would recommend them to anyone who needs there help
-
September 2022 by Osiris Jenkins
My visit was great! Ppl hjave wrote bad reviews. But hey. There lots of stuff for parts if needed. I'm sure someone that wants something repaired and he has the part and sells it cheap. Compared to ordering a new one. Hell go for it! I'll return again for sure. Bought a couple of cords I needed. Must easier and better than ordering online. I recommend
-
July 2022 by Ivana Huerta
Excellent customer service, works super fast I had dropped off my Mac book on Thursday and he was done by Saturday. I definitely recommend if you need your computer fixed!!
-
May 2022 by Gloria N.
The best computer repair around. Have taken my computers to Brian several times over the years, he has always been helpful, and knowledgeable. I trust him.
-
February 2022 by Amber Still
Me and my family have been coming here for years. Great service, cute dogs!
-
December 2021 by StuartC C
Very helpful and honest???
-
December 2021 by Bills Sawshop
Excellent repair.
-
May 2021 by TechBoi
As much as it pains me to have to leave a negative review because I really didn't want to. Brian was a nice guy and seemed genuine over the phone. But.... I was told over the phone my initial cost for replacing a water cooler for an air cooler and power supply swap would be $120 in labor plus $55 for the air cooler which I probably could have found a better cheaper one in store or online but I wanted to trust and support this Ma & Pa shop so I went with his recommendation and what he had in stock. We arrived to a store that could only be described as a hoarder type environment computers and parts scattered about everywhere with not much of a store space to walk about, including an abundance of small barking dogs which is fine I like pets don't get me wrong... Just wasn't a very professional look and feel if you ask me. We went over again what work I was requesting with no adjustment to agreed upon pricing as we discussed over the phone. Brian took my pc and parts and some of my contact info and said it should be done by end of day and that he'd call me when it was finished. Great. He closes at 7pm and the time is coming up on around 5:45ish with no phone call yet so I call into check on his progress with no mention of update in pricing just that if I arrived between 6:30-7pm it would be ready to pick up. I get there and he invoiced me for a total of $256.07 this might have been OK had he called me prior to just assuming I'd be OK with the additional charges. I can't help but feel like I was nickel and dimed based on maybe what appeared as though I had "Money To Blow" because of maybe the cost of what my pc was to begin with worth about 2k in parts. I could be dead wrong here in my assumption but the whole transaction just felt that way. He said the added cost was due to difficulty and added time it took which is fine but still would have liked to been discussed rather than be surprised when it came time to pay up.Another thing that bothered me was the lack of attention to detail and workmanship. When I brought this to him the original manufacturer had all the cable management hidden out of sight and just a real great overall look and appeal. For the price I paid I expected a thorough dusting and cleaning of parts, case, and tidy wire management instead I got spaghetti shoved in the power supply mounting slot, I have pictures of dust covered SSD's, and one of my RGB lit fans no longer had its RGB lights connected and working which is what led me to opening the case up when I got home and I ended up fixing this myself but finding the unprofessional wiring and dusty components inside.Anyway this is turning into a novel and I really just wanted to give an honest review here and I hope you take this criticism to heart and maybe think about what you can work on for your next customer experience and interaction Brian.I feel like the only way I could feel satisfied with this transaction at this point is to be refunded the $63.57 I was overcharged for because the extra time and effort you said you put in definitely didn't reflect in your end result and craftsmanship. If you are genuinely passionate in what you do and look to gain the trust and respect from your customer base I'd expect to see this credit to my account without me having to do anything else to make it happen. If and when I see this I will recondiser your place of business for future transactions and will spread the word of the experience with my friends and family as though a rocky start but that Brian took care of me in the end and made it right...
