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December 2023 by Saray E.
Worst Petco grooming don't waste your time, took my dog there a few weeks ago they caught him with the clippers, and I was never told anything until I was petting my dog and found out they gave me a full refund back. They did not want to see my dog again after that they got offended for what they did. They always have new groomers customer service is not not great. Someone said that they treat the dog's bad and I believe it. I would not recommend.
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December 2023 by Deborah M.
We were charged for a long haired med dog when she is a med short hair. Then petco charges a extra $5.99 per dog above the set grooming fee to pay for the materials like shampoo . We were quoted $36 and was charged at pickup $44.No clipping just brush bath n nails seriously. Beware of Petco and their price gouging.Two baths cost over $101
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December 2023 by Man U.
Just the worst. Go a couple blocks and go to Petsmart.I had to wait in line 15 minutes so a cashier could do a card. Pathetic customer service.I buy a 19.99 dog bed combo. No special sign, right by registers. I get charged 39.99 because I didn't give them a phone number.Will buy Orijen online and skip these azzhats
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November 2023 by Ruben Cazares
best place
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October 2023 by Deena LeGate
Quick and friendly service. Got all of our documents emailed to us and even got to come in early.
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August 2023 by Ess R.
Do not go here! Staffing has tremendously change and the service and level of pet knowledge isn't consistent. They guess what would be a good product. For the groomers! Do not take your pets there. Very unsatisfactory service. I've taken my dogs there in the past and just recently turn my dog away because he growled at the person who was trying to receive him. My concern is.... What did you do to him last visit? On another note, I've asked what type of dental, shampoo and cleaning products they use. Doing some research by visiting other grooming /pet shops, this place makes you spend high price on generic items they use for grooming your pets.. I would spend an extra 20 dollars for better service and products that would make my animal family happy. I won't be taking my pets back and will be shopping at a different place for my animals...
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August 2023 by Abigail B.
Walked in and there were lots of workers around, I stood at the mice cages waiting for assistance, 10 minutes went by no one helped me and then I couldn't find anyone to ask. Went up to front register and asked, he said he would have someone over 30 minutes go by and still no one! Still couldn't find anyone went back up to the same guy who was doing nothing but standing there, he said he would do it, I know he could see me waiting there that whole time. Such a waist of time all for just a mouse.
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August 2023 by Debbie Myers
Friendly staff and excellent service
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May 2023 by Beth M.
Went in with my husband who is active duty military and was dressed in uniform. Cashier Jeremy immediately started talking shit about his rank. I told him that I work at a different petco out of town and wanted to use my employee discount. I skipped the option that asked to "donate". I said I felt like as an employee I've donated enough, i said this in a light hearted "haha" kind of way. Enough of my time as an employee. He proceeded to say that "its sad when stores get even get their own employees to donate". The whole thing was unwarranted and disrespectful on every count.
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April 2023 by Andrea N.
Took my dog for a haircut and bath , picked him up and his eyes were both completely bloodshot. Took him to the vet the next day, they said he had to be either strangled or restrained in order for it to be that bad I would not recommend this place at all. I am so upset.
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January 2023 by Lindsey S.
Save your dog the anxiety and poor experience, visit another location. This Petco Grooming location is the definition of poor customer service and skills.I dropped my Schnoodle off at 10:30, in standard grow out condition, no matted hair, requested they use an #5 on her body and teddy bear cut on her face, ears, and tail, as a previous salon last did, and was quoted 2-3 hours, which is very standard.I received a call at 1:30, which I expected to hear my dog was finished and ready to be picked up. Much to my surprise, I was instead informed the groomer had left and my dog's service was not complete.She had been there for THREE HOURS to only be pre-cut and bathed. When I arrived to pick her up she was still wet, her fur is uneven, and her tail is completely bald. After seeing their pre-cut work it's probably best that her services couldn't be completed. Who knows how shaven she would have otherwise been.I can understand an emergency. What I don't understand is why my dog was there for 3 hours only to be kept in a kennel and minimally serviced. Had the groomer not left in the middle of the day when would my dog have been done? At the 5 hour mark? The amount of dogs that were in kennels in the back yelping when I arrived to pick up my wet dog was overwhelming. After speaking with the store manager, Tori, it's clear that this location is poorly managed, and they should be ashamed of how they treat those dogs. If you can't attend to the amount of dogs you are booking, reduce the amount of appointments you allow to be booked. It's a simple solution.
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September 2022 by Kimberly L.
Worst grooming place I've ever taken my dog! I hope nobody takes their pet for grooming services here! They left my dog so scared, the man who was cutting his hair, I could tell was super rough with my dog cause he would be scared to be grabbed after he left. And his whole demeanor changed. He used to be so playful and now he just keeps his tail under his butt. When I went to pick him up, his nails weren't trimmed and I went back in to get my money back because everything was just bad. Very sad, I hope it doesn't happen to anyone else!
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May 2022 by Ayong C.
I had an awful experience, I went to the Petco in Lakewood to purchase a ferret for my daughter. I asked a sales associate if I could see a certain ferret and she said "Yes, but you cannot hold it, it's our policy but I'll let you see how he interacts with me so you can see his playful traits." I said "I can't hold the ferret until after I pay for it, which is over $400.00 (tax)? "She chuckled and said "Yes." I then asked "Can I at least pet him? As she is aggressively petting and holding a ferret.I unShe then proceeded to chuckle again and said "I'm so sorry but they are like humans, they can catch the most common cold while she was stroking him and then proceeded to chuckle again." I've held ferrets at Petco before, I own ferrets but she then stated that it's always been their policy. I then proceeded to tell her that was untrue because I held one in December and she looked at me and again with a chuckle and said "I'm sorry." I then asked her "So we cannot pet or touch an animal that we want to buy until we pay for $400.00+? That's ridiculous. She then looked at me and chuckled again "Sorry." I thanked her that she found this funny and walked away. I understand store's policies with the pandemic but for her to keep chuckling at me if when I asked her a question I felt that was very rude.
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February 2022 by Rylee S.
I went to petco to get a Guinea pig and First of all you're not supposed to put bedding in the guinea pig cage. Second aval there was a trash can scattered right around the guinea pig cage. And half of their animals look really sick. #petco step it up. utterly disgusting
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January 2022 by Cayla W.
i just moved from cali and was having a hard time finding and let alone trusting a groomer with my fur baby. My last resort was pet co and IM GLAD I MADE THIS DECISION ! they made my dog into a completely different one when he walked into the appointment. from the gate the groomers were super sweet and even during rhinos appt when he was throwing a fit about being washed the groomers were super patient with rhino. they made me feel relieved and i definitely plan on making this his permanent grooming place !