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April 2023 by Google user
DO NOT BRING YOUR ANIMALS HERE. I have three dogs and have spent thousands of dollars at the store on grooming, appointments, food, and toys over a course of 20 years. Mind you I have never received no info about my dog having a behavior issues, too complicated to cut, or any of the sort. Long story short, I try to make my dog a grooming appointment and they blocked me online and would not answer my phone calls for two months. When I finally called customer service to inquire about this issue they informed me my dog was too old. And they recommend me taking him somewhere else. He’s a Shitzu dog, 11 years old with no behavioral or health problems. Yes he’s a senior dog but shouldn’t give groomers a right to discriminate against my dog. Mallory one of the Managers told me we don’t have any groomers that cut senior dogs here at this location and you should continue to bring your dog someplace else. I was in complete shock and mortified. How awful to tell a customer of 20 years that. If could give them a zero stars I would.
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March 2023 by Angel Worlds
DO NOT BRING YOUR ANIMALS HERE. I have three dogs and have spent thousands of dollars at the store on grooming, appointments, food, and toys over a course of 20 years. Mind you I have never received no info about my dog having a behavior issues, too complicated to cut, or any of the sort. Long story short, I try to make my dog a grooming appointment and they blocked me online and would not answer my phone calls for two months. When I finally called customer service to inquire about this issue they informed me my dog was too old. And they recommend me taking him somewhere else. He’s a Shitzu dog, 11 years old with no behavioral or health problems. Yes he’s a senior dog but shouldn’t give groomers a right to discriminate against my dog. Mallory one of the Managers told me we don’t have any groomers that cut senior dogs here at this location and you should continue to bring your dog someplace else. I was in complete shock and mortified. How awful to tell a customer of 20 years that. If could give them a zero stars I would.
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January 2023 by Lindsey S.
Save your dog the anxiety and poor experience, visit another location. This Petco Grooming location is the definition of poor customer service and skills. I dropped my Schnoodle off at 10:30, in standard grow out condition, no matted hair, requested they use an #5 on her body and teddy bear cut on her face, ears, and tail, as a previous salon last did, and was quoted 2-3 hours, which is very standard. I received a call at 1:30, which I expected to hear my dog was finished and ready to be picked up. Much to my surprise, I was instead informed the groomer had left and my dog's service was not complete. She had been there for THREE HOURS to only be pre-cut and bathed. When I arrived to pick her up she was still wet, her fur is uneven, and her tail is completely bald. After seeing their pre-cut work it's probably best that her services couldn't be completed. Who knows how shaven she would have otherwise been. I can understand an emergency. What I don't understand is why my dog was there for 3 hours only to be kept in a kennel and minimally serviced. Had the groomer not left in the middle of the day when would my dog have been done? At the 5 hour mark? The amount of dogs that were in kennels in the back yelping when I arrived to pick up my wet dog was overwhelming. After speaking with the store manager, Tori, it's clear that this location is poorly managed, and they should be ashamed of how they treat those dogs. If you can't attend to the amount of dogs you are booking, reduce the amount of appointments you allow to be booked. It's a simple solution.
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September 2022 by Kimberly L.
Worst grooming place I've ever taken my dog! I hope nobody takes their pet for grooming services here! They left my dog so scared, the man who was cutting his hair, I could tell was super rough with my dog cause he would be scared to be grabbed after he left. And his whole demeanor changed. He used to be so playful and now he just keeps his tail under his butt. When I went to pick him up, his nails weren't trimmed and I went back in to get my money back because everything was just bad. Very sad, I hope it doesn't happen to anyone else!
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July 2022 by Melissa Pidarson
Update. Sofia Has left, new groomer hurt my pup and didn't even tell me. $300 at emergency vet. Gave her a terrible and amature haircut. I'm still upset a month after incident.Our groomer Sofia is wonderful, I look forward to bringing missy to her again!
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May 2022 by Ayong C.
I had an awful experience, I went to the Petco in Lakewood to purchase a ferret for my daughter. I asked a sales associate if I could see a certain ferret and she said "Yes, but you cannot hold it, it's our policy but I'll let you see how he interacts with me so you can see his playful traits." I said "I can't hold the ferret until after I pay for it, which is over $400.00 (tax)? "She chuckled and said "Yes." I then asked "Can I at least pet him? As she is aggressively petting and holding a ferret.I unShe then proceeded to chuckle again and said "I'm so sorry but they are like humans, they can catch the most common cold while she was stroking him and then proceeded to chuckle again." I've held ferrets at Petco before, I own ferrets but she then stated that it's always been their policy. I then proceeded to tell her that was untrue because I held one in December and she looked at me and again with a chuckle and said "I'm sorry." I then asked her "So we cannot pet or touch an animal that we want to buy until we pay for $400.00+? That's ridiculous. She then looked at me and chuckled again "Sorry." I thanked her that she found this funny and walked away. I understand store's policies with the pandemic but for her to keep chuckling at me if when I asked her a question I felt that was very rude.
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May 2022 by LovingShan
My maltipoo has never looked better. He was timid but they worked with him with patience and understanding. He is no longer itchy and scratching. I’ve already booked again!
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April 2022 by Shana Villegas
I love that I can use the wash station for my dog. The customer service is always great.
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February 2022 by Rylee S.
I went to petco to get a Guinea pig and First of all you're not supposed to put bedding in the guinea pig cage. Second aval there was a trash can scattered right around the guinea pig cage. And half of their animals look really sick. #petco step it up. utterly disgusting
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January 2022 by Cayla W.
i just moved from cali and was having a hard time finding and let alone trusting a groomer with my fur baby. My last resort was pet co and IM GLAD I MADE THIS DECISION ! they made my dog into a completely different one when he walked into the appointment. from the gate the groomers were super sweet and even during rhinos appt when he was throwing a fit about being washed the groomers were super patient with rhino. they made me feel relieved and i definitely plan on making this his permanent grooming place !
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December 2021 by Robert B.
OK so we went to Petco looking for Rachel Ray Dog food. After looking for like 10 minutes we asked one of the workers "Do you have Rachel Ray dog Food"? She responds "Yes we have it, I don't know where it's at, but if look around I'm sure you'll find it. Are you F****** kidding me! How hard would it have been to loook it up or call an ask another employee for help. We go down the street to PetSmart and not only did they have it, the REALLY NICE worker took the time to show us exactly where it was. Maybe there's a reason they're called "Pet Smart"
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October 2021 by William M.
stopped going here several months ago and all of a sudden went back there one day to the aquatics area and Perry was there and she actually had all the tanks spotless and clean and was marveled over how well the fish are now went back today spent another hundred dollars on fish and I would just like to give kudos to Perry for doing a great job in aquatics!
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August 2021 by Mariana Heck
Olivia was awesome! I think that was her name. She got out blue ink!
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August 2021 by Missy B.
This is for grooming. I have a 9 year old labradoodle that I have always taken to small local owned groomers...who have always been great, but on the expensive side and sometimes hard to get an appointment. Mainly because they don't have a big staff and can't always answer the phone. The convenience of being able to book online with Petco was a HUGE plus. I had no issues getting an appointment with lots of options available and being open Sundays. Josh did a fabulous job with my boy. The price was right and using the app every 8th appointment is free! I will definitely be back!
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July 2021 by Marla L.
My girlfriend and I went into the store with our 5.5 month old golden-doodle. We were minding out own business when out of nowhere another customer's dog came up behind us and as we turned attacked my puppy. This was unprovoked. He would not release for what seemed like forever. After she was released an employee (Steve) did come check on us because of the commotion and screaming. He was very kind but when asked about off leash dogs in the store and whether they needed to be on a leash, he ignored it. I repeated my question asking "Shouldn't customers have their dogs on a leash???" He quietly and shyly said "well there is a sign on the door.." And that was the end of that conversation. We left the store and saw the woman with her dog standing in line and her dog STILL NOT LEASHED!!! We waited for her to have a conversation as she walked out her dog was STILL NOT LEASED and yet I spotted one in her hand??? The conversation was not productive so we left. Animal control said it happened at petco so it is a civil suit and I called to file a grievance and still have not received a return phone call. I called two more times and one of their employees said my first grievance was not officially filed and I was not given a reference number but this time I was. So I am PATIENTLY waiting for a callback to get this policy enforced. I work in the ER and if this were a child that child could have been killed. I will not step foot in that petco and will continue to cal their customer service until I get someone to respond. Fortunately my puppy was not physically harmed but she is scared of bigger dogs now because of an irresponsible owner who did not leash her dog. If your dog is aggressive put a muzzle on the animal or at least A LEASH!!! It is the LAW!
