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February 2024 by Dee Senter
Great customer service
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February 2024 by Moon Bay
The actual store not the veterinary is what I'm reviewing. The employees were very helpful the last two times I visited this location. The store was clean and they had a few people restocking merchandise. I did not have to wait long to be checked out. These two visits were both excellent.Thank you
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December 2023 by Jaime Rogel
The Associate who helped me (Zee) went above and beyond anything I could have expected on my trip to a pet store. The customer service of this store alone makes it an easy choice out of the options in the area.
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November 2023 by Aimee Smith
The groomers are rude and do not care if you have an appointment. They do not check you in by the order of arrival but however they choose. They left everyone waiting for over 15 minutes as they closed for lunch before 11:30am then proceeded to help all others before even acknowledging me. The manager Mark was just as unhelpful. Never again will I go there. I would give zero stars if I could. What an awful experience
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November 2023 by vivian potoae
If you want to leave your dog in good hands, please choose elsewhere. They will keep your dog for 5+ hours with no update of what they are doing. It is honestly scary and sick how much they lack communication and respect for the owners. It’s hard enough to leave and trust your dog with random people. I will not be returning or giving any business to PetSmart moving forward and you shouldn’t either. Some of the employees in the groomer are very rude and lack social skills so they should not be around animals, either. If I could give 0 stars I’d be the first to do so!
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October 2023 by Jae B.
Highly disappointed in the grooming department. I've had an appointment scheduled for a week and brought my dog in numerous times to get acquainted. The day of, an hour and a half into my dog's appointment, they said they were done. His nails are barely clipped, and not clipped right, he still has eyeboogers and loose hair. All I can say is I'm glad I already had a coupon so I didn't have to pay full service prices for just a simple bath. Also new note he magically has fleas showing up.
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October 2023 by C H.
Pleasant enough. Prompt. Originally thought cuts looked better but really shocked within a week to see how bad the dogs looked.
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October 2023 by Anne G.
I went to have my dog groomed. I have been there many times. This time, in front of several other customers , I was told that I couldn't have my dog groomed until I paid first because I was accused of not paying the last time. I was shocked since I have ALWAYS paid. I went up front, got a copy of my receipt with the manager. We went back to the groomer and when he showed them my receipt, my groomer Alexis smirked and rolled her eyes. I ended up walking out. I was embarrassed by Alexis accusing me of literally stealing and the disrespect of the eye rolling was very immature and rude. Think twice before going here. This was a joke to those groomers. Not professional at all. I guess that's why Alexis is a groomer and I work as a professional in healthcare.
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October 2023 by Fernando Fonseca
Emilio did wonderful work with my dog. The dog doesn’t even look the same. He’s a miracle worker. I highly recommend him
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October 2023 by Maria A.
Zee was phenomenal with her customer service and was very knowledgeable with my pets needs! Will be coming to this location from now on! Thank you Zee again we appreciate you!
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September 2023 by Chelsea Sellars
Best place to bring your babies. I trust them 100% to both handle my poodles and deal with me popping in and out of their salon even when they’re busy. I’m admittedly quite chatty. Don’t forget to tip your groomer!
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September 2023 by Mia Revisar
Dr Noble hit on the spot! She determined the right diagnostic for my dog. She gave us a treatment plan accordingly. So far our dog has improved 80% in just a week. It is a long recovery and we are following all the treatment step by step. My only suggestion is that the technicians wait until the screening has been completed.
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September 2023 by There Best
I had a great experience. The cashier Annette was so friendly and attentive. She went above and beyond to help me out. I will definitely be back thanks to her!!
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September 2023 by Phillip Thomas
Twice I've gone in to try and get assistance with the fish tanks, twice I've had to wait a considerable time (which isn't the end of the world) only to be skipped over for someone else. Which I suppose is fine, because at least it kept me from buying snails that Im pretty sure we're either dead or very unhealthy.
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August 2023 by Danielle Korth
We have tried this locations grooming center 3x and will not be going back to this location. Had a good experience the first time. Second time our dog was kept well past the 4 hour mark and when we called to check on her, they hadn't started yet. Once we brought our golden home you could tell the cut had been rushed and our golden had been cut to short.The most recent time was the worst, the groomer who I will not name was not friendly. No smile or friendly chat. Although timely, the cut did not look like it was done by a professional. Specifically her paws looked very bad, uneven and some parts shaved too far down while other parts were not cut at all.My sister goes to the location off of union near target and has always had a great experience. Will be trying that location out.
