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June 2025 by Kayla C
I will never go to this location ever again. I arrived today an hour before my appointment to get my glucose test done. I was told when I called that I should arrive an hour early so I could get the drink and then wait. When I asked the staff, they were very rude and said that I should’ve arrived at my actual appointment time and then it was an hour after that for the blood draw. Even after I explained what I was told when I called. I canceled the appointment and will go to another location. They were simply rude and unprofessional. I would highly NOT recommend the Lakewood location.
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June 2025 by Andrea Morlan
My doctor told me to drop off a urine sample and they would be expecting me. I got there and knocked on the window as no receptionist. Woman came out with rude attitude and said NO YOUR DOCTOR DIDN'T CALL US AND NO YOU WERE NOT EXPECTED. Dign your self in. I was taken back by her rudeness and told her I was just repeating what I was told by my doctor. Waited a half hour. It took less than 2 minutes to drop the sample. I informed her it was not necessary to be so rude. She said she was returning my rudeness. I was not rude or raise my voice.She did. I will refuse any lab work that my doctor wants to be done by this business. I don't belive I have been spoken to like that ever in a place of business. Not right. No customer service skills at all.
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April 2025 by Sarah Balk
I have used this location several times now, each time I have had different people taking my blood each have been a delight! so friendly, easy to talk to and I get in and out effortlessly. Never any pain! everything is clean and tidy, the best part is how quickly they get you in and out without feeling rushed. This is by far my favorite Quest location. Keep up the great work, thank you for all you do!
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February 2025 by Amy Boheman
Place was clean, easy to check in, lab tech was good at what she did....in and out in under 7 minutes. No complaints
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January 2025 by Michael Nollan
This facility is the best one! Easy to use, clean and professional staff got me in and out in record time!
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July 2024 by David Lippman
The pin on Google Maps is in the wrong place. The actual entrance is next to Yu & Associates. Blood draw was fine.
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June 2024 by Elaine Urabe
Terrible experience. One person being helped. One person in lobby. Apparently, 2 techs working. Waited 40 minutes, checked in 10 minutes prior to appointment as instructed on their text message notice. Had to knock to get any acknowledgement to ensure they knew I was there. Rude customer service. Went to their reviews and I should have read them prior to… Do not go to Quest Diagnostics in Lakewood.
I went down the street to Lab Corp and was seen in 10 minutes. Great customer service at Lab Corp!
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May 2024 by Ed Sakai
I made an appointment and I was taken in at the allotted time.
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April 2024 by Gerald Burchett
Very professional very clean
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April 2024 by Judy Hubert
The staff were friendly, informative, and professional. I was called back for my appointment on time.
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April 2024 by Bill Clark
Great, efficient way to get it done. and the results were fast too.
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April 2024 by Amber Moore
Great customer service and experience!
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April 2024 by Timothy Davis
Failed to give me the proper paperwork when I left so I cannot look at my results online and I cannot talk to an associate or representative to get the code that I need because that’s not an option on their automated phone line. They failed on all accounts thanks for nothing.
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January 2024 by maha mukhtar
My heart sank when a Quest Diagnostics technician was shockingly rude to me. It wasn’t until I stumbled upon BW’s post below about facing racism during their Quest experience that the pieces clicked. I wholeheartedly echo their sentiments—such blatant racism and disrespect towards minorities. That tech, a white female with brown hair, made me feel utterly insignificant. To my fellow minorities, I urge you to steer clear of Quest Diagnostics 5920 100th st. SW.; the service you deserve will sadly be absent.
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November 2023 by Sam Simanjuntak
Wow!!! Dropping off a specimen that I had to wait and check-in. I was not instructed from my previous visit when my blood was drawn. At the very least, could you give me a heads-up?What a waste of time!!!The specimen envelope has an address to ship. The person who worked there told me that Quest would be thrown away. So, why is your company providing an envelope to return the specimen and telling me it will be thrown away? Please give me this vital information before my day is hijacked by Quest employees unable to pass this information.Highly dissapointed. Quest needs to work on its company policy. People have lives to go on, and waiting for one to be seen when I need to drop off a specimen is not a good use of my time.After the employee took me in, verified my info, and signed in, it took me 3 seconds to drop off a specimen.I blame all on Quest Diagnostic Company. I don't blame the employees; they're just doing their job, and they did an excellent job.
