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September 2023 by Chris Heads
If you are operating a business, DO NOT USE SOUND CREDIT UNION! By far the worst bank we have ever dealt with. Way too many limits, too many issues with making large business transactions, cannot pay contractors via Zelle, or any form they offer unless it’s under $700. Way too many holds and declined payments. Please save yourself the headache and go to another bank. I honestly cannot stand Sound Credit Union.
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July 2023 by Morgan Tom
Usually they’re very polite and great, except for today :) but if you have to ask your boss if it’s okay to process a check and immediately assume someone is trying to hand you a fake check, you’re too stupid. I’m sorry if that sounds mean, but if you can’t handle such basic things as processing a check when you work at a bank, you’re dumb..
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July 2023 by Esther Ndungu
Very disappointed that the assistant manager made a mistake when they assisted me on July 1st and did not even apologize about it even after one thing led to more problems while the funds were already released. Am wondering if Melinda is still the Branch Manager?please some improvement on customer service is needed.
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June 2023 by Jeff Alder
Paul was fantastic in getting my loan all setup and ready to spend in 1 day, cannot ask for better service.
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May 2023 by Tiffany Soto
Paul W helped me with my complex banking needs and was extremely knowledgeable. Paul is the manager at the branch and was friendly from start to finish. His professionalism and attitude are rare to find in customer service anymore but I’m so glad it’s not all lost. The branch is well kept and the employees seem genuine with their customers. 10/10 would recommend Paul and his team again and again!!! Thank you for the great experience, it’s rare to find but I found it here at Sound!
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November 2022 by Savannah S.
Such a great place! The first time i walked into this bank to set up an account and they gave me a $10000 car loan. would recommend! Also the staffing is so nice and they always remember me, they get things done fast and perfect.
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July 2022 by Daniel Zlotorowicz
I had a wonderful experience today. Just signed up for my account and I was helped by Tawni who was an absolute delight. Can’t wait to be a SCU member for life.
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June 2022 by Jennifer Burgess
Tawni has gone above and beyond to help my husband and I out with a few different loans. Can't thank her enough.
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May 2022 by tapu sione
Tawni was such a lovely agent, Very helpful in every way, took the time to explain everything about our account and just made us understand every detail of what we need to know, She’s amazing and we loved opening our new account with her?
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November 2021 by Victoria V.
they need more staffing or they need more people trained on different areas in the bank. I have been waiting an hour just to get seen about an auto loan. i'd honestly just go to BECU at this point!!!!
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October 2021 by Lena C
I applied for an auto loan and accepted with welcoming and friendly assistance from Tawni Nipas. She was a great pleasure to work with. She made the process simple, swift and I was never left guessing about my next steps in the process as she was very informative and set the expectations in detail, thoroughly. It was the easiest and quickest loan experience I have ever had She displayed both professionalism and made the experience very personable. Something our society lacks anymore is personable communication. Sound Credit Union is fortunate to have Tawni as Leadership Representative. She is truly a reflection of what true Customer Services looks like. I look forward to opportunities where I can refer friends or family her way for their loan needs. . Thank you again Tawni!- Catalina C.
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October 2021 by Erica Pate
Tawni - Thanks for the great experience and helping to get my son set up with his account.
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September 2021 by Alicia Lovins
Always a great experience with auto loans here. Currently on our third with them and it's never less than excellent. (I also work for SCU competitor, still praise this CU and branch)
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February 2021 by Robert Newman
My branch manager Brandi Seay worked with me for about 3 hours to help facilitate a loan using my truck as collateral. Had to iron out some wrinkles but she stayed the course and got it done. I am very happy with the service she provided to help me secure this loan. VERY HAPPY!!!!
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January 2021 by Song Trog
Big thanks to Ms Brandi Seay!!On 12/15 I refinanced my vehicle with my Sound Credit Union Ms Brandi made it happen sooo painless processed for me big shout out to you thank you ?
