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December 2023 by Miguel Rosales
The staff there was very helpful and kept me informed along the way during my vehicle repair. I am glad I found an honest sprinter repair shop. I recommend this place I will only be bringing my Sprinter van here.
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December 2023 by Laurel Rock
Let me start out by saying this is a very caring and considerate shop. Hard to come by these days. 1) Abby (front desk) is so very helpful and goes above and beyond to make sure you are taken care of. She works well with insurance and cares deeply about the customers concerns. 2) Ken(owner and mechanic) has been more than helpful getting down to the issues of my vehicle. He even did more than what was asked. I was involved in a not at fault collision and he took me in when he was booked up and fixed my seatbelt as well as my tail pipe. He also offered up a great app to help me find overnight parking!! (I live in this sprinter full time for travel). We had a bit of a run in with getting parts in..although frustrated, I did not feel like I couldn’t trust that they were doing everything they could to get the part in stock the next day. Ken even offered to host me and my van on the lot with heat and a plug in! I am extremely grateful for people like this! ❤️
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December 2023 by Sarah Moen
There's a reason why The Sprinter Shop has a perfect rating - above and beyond service at a more than reasonable price. Don't hesitate to take your Sprinter to them.
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September 2023 by Cornel Cupceanu
The best Mercedes Sprinter shop!!!!!! Honest people. Shop is run by a former shop formen at Mercedes. Very knowledgeable in Old and New Sprinters. God blessed me to know this people. Reasonably price. God bless you.
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August 2023 by Arthur Brock
We need more Sprinter Shops like this!My camper was running in limp mode because of an emissions valve issue. Ken made special arrangements to take care of it even though it was on the weekend outside of normal hours so that I could get back on the road.He has years (>decade) of expertise with Sprinter vans and knows how to get right to the issue. Super knowledgeable and extremely helpful!
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August 2023 by Brian Hoffman
The Sprinter Shop solved several issues on my 2014 Sprinter flatbed (cab chassis) that another shop (and myself) misdiagnosed. Although I brought my truck in to address an oil leak on the upper pan seal, Ken was able to identify the true culprit to be primarily a rear main seal, and fuel leak. Ken understood that I rely on this truck for work and went above and beyond to ensure it was at 100% when it left his facility. Mike (office guy) was super friendly and helpful with book appts, emailing invoices, and all the 'background' stuff that made working with the Sprinter Shop an easy experience. Kyle was the guy turning most wrenches on my repair, and he did a fantastic job. The full team is top notch and has my complete trust in making solid repairs at a fair price. A+++Services: Exhaust
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July 2023 by Mark Leatham
I finally found an exceptional Sprinter repair shop in the Puget Sound area that exceeded all my expectations. As a skeptic of a place with all 5-star reviews, I was hopeful but needed to be convinced. The Sprinter Shop not only resolved an issue that the dealership couldn't find but were honest and transparent throughout the process. They explained what needed to be done and gave me a detailed cost breakdown up front. (They even showed me what they had fixed after it was done.) Add mine to the list of 5-star reviews; I’m a believer. If you’re looking for a place to take your Sprinter, these guys will impress you.Services: Auto exhaust system repair
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June 2023 by John Banks
I had high expectations from the reviews and they still exceeded them. Very friendly, professional, knowledgeable and every member of the team was solid and personable. The price was more than fair. Such a pleasant rarity!Services: General repairs & maintenance
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June 2023 by Troy (Big Purple)
Thanks all for the awesome job on the old ‘08 Sprinter. It is running much smoother. We have a couple of more things to work on at a later date. I will be back.
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June 2023 by Jon Michael Halvorson
These guys do a great job! Very thorough, and always providing the best customer service.
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June 2023 by K W
I have a 2014 Mercedes sprinter van and the engine light came on ? so I called to make an appointment. The front office staff was kind and we made an apt for less than 2 days later. She asked us questions and made us feel very cared for. When we got there, the owner, Ken, was very kind and knowledgeable. Ken spent a lot of time talking to us about what’s going on with our van and issues sprinters have. He showed us the part that was triggering the engine light to come on and showed us an example of what happens when they get stuck. He found out we were teachers and offered a discount. Not only did he inform us of why the light was coming on, he and his team figured out a squeak we had in the back (unrelated to the engine light being on and we didn’t even ask him to fix it). He and his team fixed our squeak, aired up our tires, informed us of what was going on with the engine light, and offered recommendations of beautiful places to visit in the state. They also offer free water and dump for vanlifers! We didn’t get everyone’s names but they were all very welcoming, kind, and knowledgeable (and I’m sure I’ll learn all their names eventually because I plan to go back for my sprinter needs). I am grateful for a team that’s honest about what’s going on, knowledgeable about how to fix it, and caring towards humans. Also, love that they take care of the cats that came with the property:) We highly recommend them for anyone who has Mercedes sprinter!
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June 2023 by Vin Conti
The difference in the quality of work between Ken and the dealership is laughable. I was once quoted $3500 with a 6 week turnaround time at the dealer to fix a countdown issue which would have completely incapacitated the vehicle in 4 more engine starts. Ken fixed it in less time than it took me to walk across the street to buy 6 bagels. The cost? Those 6 bagels. 5 years later, it is still fixed and I haven't thought about it again.I have personally witnessed the head of MB service department begging Ken to help him diagnose issues. Ken doesn't just know things, he *understands* them. Having him available to fix Sprinters has literally been the one and only thing determining future purchases of mine.Services: Transmission
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June 2023 by Korwin King
The Sprinter Shop is a family run repair shop that only services MB Sprinter Vans. The owner, Ken, is MB trained a very knowledgeable about Sprinter Vans. Ken went out of his way to help me out with some service on a cross country trip. The shop was very friendly, accommodating and the cost for service was very fair. The Sprinter Shop is an excellent alternative to service at the dealer.
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May 2023 by David Chavez
Very professional and good customer service highly reccomendService: Transmission
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April 2023 by Aaron Leake
Dealing with real humans here, know what they're doing and are fast. Big thanks to Ken, Mike, and the crew.Services: Transmission replacement
