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December 2023 by Tim H.
I wanted a vehicle transport to tow my vehicle. The clerk asked a lot of questions about my vehicle to be towed and told me that I would need a vehicle transport trailer. I rented the recommended trailer. I tried to put my car on the trailer and the rear wheels would not make it all the way off of the ramp and onto the trailer. The trailer bed was about 5 inches too short. I took the trailer back to U-Haul and told them the problem and asked for a refund for the trailer. They had to contact the general manager concerning the requested the refund. The manager was rude and unconcerned about the issue and stated that U-Haul does not make mistakes. According to the General Manager the issue is a customer problem. The general manager would not give any refund at all. I would not recommend using U-haul at all.
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July 2022 by Vickie P.
I was having so much bad luck with trying to move.I went to the Lakewood u-haul I needed a truck and Dylan (GM) was so awesome he helped me with picking the right size truck. When I went to turn my truck I was a little late and he took very good care of me. I would recommend him and his staff to every I know! Thanks Dylan!
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April 2022 by Chris J.
I made reservation a month ago then .they changed everything wrong truck wrong trailer went penski its all good now don't waste your time with u haul
