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April 2024 by Sweet Mac
Beautiful shop and gorgeous goods throughout
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May 2022 by Nikita Cyr
Horrific customer service. Ordered a copper sink from this company, arrived badly dented. Because the crate wasn't opened within 3 days of delivery (it was delivered to a construction site, where the owners weren't present) they won't do anything about the ruined product. Now we have a warped thousand dollar copper sink and they offered no helpful solutions. Needless to say, would give them 0 stars if I could!
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May 2022 by Nikita Cyr
received badly damaged sink, didn't contact them within 3 days so now we just have a busted up thousand dollar sink.
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March 2021 by Charles S.
CAUTION: I purchased a copper sink and range hood. The sink was fine. The hood was manufactured incorrectly, but this was not discovered until it was installed. I offered them a deal: a) to take it at a discount because my contractor would incurred extra costs OR; b) send me a new one and just pay for the contractor fees to take down the faulty unit (only $200!). They insisted on sending a new unit, which was made correctly. But they have stiffed me on the agreement to pay the $200 - saying it was my fault. They are "Middleman" brokers. They make nothing - all they do is sell other peoples stuff. But, ultimately, they do not stand behind their work or their word. Let the buyer beware.
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March 2021 by Susan Koop
I ordered a butcher block from Artisan Crafted's website. The block arrived bowed. It wobbles on a flat surface, even when a towel is placed beneath it. The defect is constantly noticeable. The block is simply not stable, especially for a product that's intended for cutting on. Artisan Crafted refused to guarantee paid return-shipping, even after VIDEO documentation of the wobble defect was provided within 18 hours of receipt. I was told by phone: "The warp and wobble are artisanal nuances, not defects - return shipping would only be covered after inspection of the returned item if deemed defective." This is despite my having provided video evidence of the defect right away. Terrible product and terrible company ethics. I should have purchased this item through an ethical company that stands by the quality of its merchandise and makes exchanges/returns EASY for defective items, especially when indisputable documentation of defects are provided right away.
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February 2021 by Susan K.
I ordered a butcher block from Artisan Crafted's website. The block arrived bowed. It wobbles on a flat surface, even when a towel is placed beneath it. The defect is constantly noticeable. The block is simply not stable, especially for a product that's intended for cutting on. Artisan Crafted refused to guarantee paid return-shipping, even after VIDEO documentation of the wobble defect was provided within 18 hours of receipt. I was told by phone: "The warp and wobble are artisanal nuances, not defects - return shipping would only be covered after inspection of the returned item if deemed defective." This is despite my having provided video evidence of the defect right away. Terrible product and terrible company ethics. I should have purchased this item through an ethical company that stands by the quality of its merchandise and makes exchanges/returns EASY for defective items, especially when indisputable documentation of defects are provided right away.
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January 2021 by B C.
Really cool artisan unique items. Helpful, friendly staff Got several Christmas gifts here that were well received.
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October 2020 by Sue Frause
So lucky to have this shop in Langley! Love my new lamp for our bedroom.
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July 2020 by Chip C.
Nothing but problems with this company. A well packaged copper sink, with zero damage on the crate, had a damaged sink inside. It looked like the sink slipped through quality control. They passed the damage responsibility onto DHL. High-end powder coated drains have cheap plastic parts under the sink. I called Mountain Plumbing and they have drains with stainless steel parts but these people don't tell you that they can get the upgraded version so they sell you overpriced plastic drains.
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June 2020 by James C.
Paid $585 for copper pendant lights from this company. When one arrived damaged, they insisted it could be repaired (it couldn't). They finally agreed to let me return it after making up some bogus claim about passing the UPS claim deadline (which I know was BS because I own a retail shipping business). They made me pay the shipping to return the damaged pendant! Then they sent me a replacement with the wrong finish so it didn't match the existing two from my original order. On top of that, it was also missing parts, including the mounting cap for the ceiling. When I told them this, they said I would have to order three brand new ones that were made at the same time for them to match. I told them fine, but then they told me I'd have to pay for those out of pocket and they wouldn't refund me for the original order until they had gotten those items returned. And guess what - they made me pay for that return shipping, too. So in the end, I finally have matching, undamaged pendants, but I had to pay the cost of the pendants twice AND pay for almost $100 extra for shipping. Ridiculous! My wife and I intended to buy other home goods from them after our remodel was finished, but now we will never buy anything from them ever. We told all of our friends to avoid Artisan Crafted Home like the plague.
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December 2019 by Brenda Colgate
The finest in artisan crafted home decor and gifts for the home. Love this gorgeous store....my most talented sister Suzanne created!
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December 2019 by Scott T.
wanted an out-of-the-ordinary sink for my (hopefully) soon to be completed kitchen remodel and, after browsing for ideas at Pacific Sales, went looking online where i stumbled across the ARTISAN CRAFTED HOME website. was immediately drawn to the 36" Round Front Copper Farmhouse Sink (available in four finishes: dark smoke, Rio Grande, cafe natural, and matte copper). went with Rio Grande since that was a nice fit with the faucet and cabinet hardware i was already leaning toward. be aware that being copper, the sink does require some maintenance and needs to be sealed (a quick rubdown with a soft cloth and an inexpensive waxing compound available from ARTISAN CRAFTED HOME) every couple of months. according to the website, their farmhouse sinks are hand-hammered in 14 gauge, lead-free copper by 3rd generation coppersmiths, are TIG copper welded, and built to last a lifetime. not sure about all that, but i can tell you this: my new sink is gorgeous.
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October 2019 by Danielle T
We stumbled on this store back in August 2019. I was so pleasantly surprised with what they had to offer, and was totally taken with their new line ‘Surface by Serax’ from overseas. They have absolutely gorgeous camo green cast iron pans, pots and casserole dishes that I have never come across before. After talking to the owners who were incredibly helpful, I found out that they are the first company in North America to carry the brand. I currently own the large casserole dish, but will be expanding my collection soon to all of the pots I can get my hands on. I have had so many compliments the three times that I have used the unique dish, that my family members across North America will be purchasing a few items as well. Thank you for carrying such a gorgeous brand Leah!!
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December 2018 by Michelle Patterson
Beautiful unique piece's ....Absolutely love it!!
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January 2018 by Alina Zavatsky
Lots of beautiful handcrafted items, friendly staff, pleasant atmosphere.
