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January 2024 by Chelsea Bonacello
This is a great service stop for packages.Any kind of mailing supplies. Nice woman owner. Very friendly. Dog treats !!
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August 2023 by Addiron Dack
Being the only game in town, this place could treat customers like DIRT and get away with it. But they DON'T. 5-Star Staff; 5-Star Service; A true Asset to the local community. This place rules. Period.
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February 2023 by Sabine Wilms
Julie is awesome. She even has cookies for the dog. But more importantly, she keeps regular hours and goes above and beyond just running the store. As a small business owner, I really appreciate her help.
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December 2022 by Donna Goo
Julie has always been very helpful and we love her. Daisy loves her too!!! So glad to have a place to go that does so many great services.
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October 2022 by deborah anderson
New Owner Julie is wonderful!!Excellent customer service!Debi —Walnut Creek, California
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August 2022 by Judyth Reichenberg
Fantastic and friendly service!
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August 2022 by Darrell Pope
Great new owner here. Wonderful service and everything you need to ship. Recommended!
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October 2021 by Robert Hall
A very rude and clueless individual. No idea how to process an Amazon scan code return. Took it off island without issue.
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September 2021 by Jake G.
Dropped off package for return with prepaid label for FedEx--and shows it was never picked up. Just disappeared. So, who ended up with item, if Fed Ex didn't pick up?? Never was delivered, so package lost worth over $100.
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June 2021 by Miles Erickson
Showed up at 4:00 with a return package and a dollar bill as warned by previous reviewers, well in advance of the 4:30 closing time listed here. Closed and locked.
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May 2021 by Skyler Bailey
Remind me to go to Jim's Hardware to return next time .....Ugh ... Where's the customer service!!!!Messy area, hardly able to walk around, rude as heck when I was just trying to do a return....Yeah, never again ..
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December 2020 by Hien Pham
We wanted to drop off a UPS pre-paid package, which I verified they accepted by calling ahead of time. While there, the person behind the counter was visibly annoyed, like he was being put out. He then charged $1 to take the package (already labeled, boxed up, and prepaid). We were confused, but we paid anyways.We will never go there again, for anything. If you don't want to accept prepaid UPS packages, then make it your policy, rather than randomly charging $1 (which I don't even know if this is acceptable per UPS policy).
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December 2020 by James Williams
Good experience. Polite and efficient
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November 2020 by Hien P.
We wanted to drop off a UPS pre-paid package, which I verified they accepted by calling ahead of time. While there, the person behind the counter was visibly annoyed, like he was being put out. He then charged $1 to take the package (already labeled, boxed up, and prepaid). We were confused, but we paid anyways.We will never go there again, for anything. If you don't want to accept prepaid UPS packages, then make it your policy, rather than randomly charging $1 (which I don't even know if this is acceptable per UPS policy).
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July 2019 by Richard K.
Unfortunately, I have to agree with the last reviewer. We needed a mail drop when we first moved to Whidbey because mail delivery was spotty on our end of the island. However, at GHL we continually found other people's mail in our box and our packages were sometimes smashed under larger boxes. When we pointed this out to the owner he would blame the post office, UPS, FED Ex, or some "temporary worker." When an important piece of mail recently went missing we called and asked him if it could have wound up in someone else's box because we had verification of delivery. Instead of checking, he raged at us and put a big "cancelled" sign on our mail box. I told him I was going to have our mail forwarded back to the post office for pick-up and he threatened to throw our mail in the trash instead of having it returned. Then he demanded $80 even though we had paid for six months of service in advance and we technically entitled to a refund, which we didn't request. I figure we lost at least half a dozen pieces of mail in the past few months at GHL. It is far safer to use the Post Office. The owner at GHL doesn't seem to enjoy his job or his customers. Too bad because every other merchant in Langley is pretty devoted to good customer service.
