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January 2024 by Rosie Dean
I am very disappointed with the customer service provided by Bavarian Lodge. I had reserved a room for a work trip, but unfortunately, the trip got canceled. I called the lodge to cancel my reservation, but the staff told me that I did not have any reservation. I searched through my email, but I did not find any confirmation message. Therefore, I assumed there was some error with the booking, and I was good to go. However, to my surprise, they called me later and informed me that I was a "no-show" and would still be charged for the reservation.
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January 2024 by Andy James
Cute hotel for Instagram photos. Service was excellent! Seriously, super high level of friendliness and accommodation. Would give 6 stars to the staff if I could, from front desk to the bar.Breakfast was adequate but relatively crowded. So many huge tables with only two or three people at them... Kind of small buffet area as well, would hate to see it on a weekend!All the kids were quite loud though, make sure to ask for a room away from the pool unless you enjoy the sounds of screaming children as soon as they pull the covers off in the morning. Also kind of unsettling to have them (pool kids) staring at your window while you try to enjoy looking out at the fresh snow falling...The bed and pillows were trash, partner and I both woke up with neck/back pain which is the main reason for this review. Slept on a lot of hotel beds without issue but this one wasn't for us.
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January 2024 by Jarrod
We have always had a great experience here.
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January 2024 by BrianMC 1975
Picture perfect Bavarian style hotel.
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January 2024 by JD
If you need to do any amount of work during your stay look elsewhere. I attempted to work in the lobby in the morning (there are no desks in the rooms) but unfortunately the only table had no power available. So my next option was the 'pub' which I spent some time in the previous day. Unfortunately it was closed off. So I found another room with an open door with tables and power available (in-between the front desk and garage). Unfortunately the front desk guy kicked me out immediately. When I asked if there was any way to accommodate me, he pretty much said get lost. Terrible hospitality at this hotel.
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January 2024 by Denise Drayton
Really enjoyed our stay and being in the mountains. It snowed the first night we were there and I simply enjoyed! Heated outdoor swimming pool while snowing was a BLAST!!
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January 2024 by Jeff Gilpin
Luxury place to visit.
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January 2024 by ELIZABETH Johnson
Loved this place! Best hotel in Leavenworth! The hot coco tea and apple cider in the lobby was great! The rooms were perfect and very clean. And the staff was AMAZING!!! We had some car trouble and they went above and way beyond to help us! Could have been a vaca killer for sure but they really stepped up! Will stay here every time we go back!!
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January 2024 by Alex Maibaum
Absolutely perfect location in the middle of town, right across the street from the main pavilion. Lit up to perfection for Christmas, atmosphere inside is perfectly done. Rooms are sufficient, hot tub on a cold night is a one of a kind experience.Nearby activities: Shops and plenty of restaurants right across the street.Walkability: Right across the street from the town square
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January 2024 by Joseph Crump
First time staying in the winter. Definitely will do this again. During the week is less crowded but still busy. This hotel is within walking distance to everything and right across the street from the main part of Front st. What a beautiful time with all of the Christmas lights up.
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January 2024 by Dustin Nye
Forgot my wedding ring in the drawer next to the bed. Called later that day after checking out and was told it was not there. I specifically remember putting it in there and while on the road back home I remembered I had not grabbed it. My wife and I both remember it being there. Although I love the stay, house keeping stealing seems to be a worry. Will not be coming back.
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January 2024 by Dylan Obrien
Nothing bad to say.
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December 2023 by jerilynn65
I was here in Dec. When we arrived the lodge was ablaze in icicle & blue lights. This is the best location; right in town center where kids can sled, carolers sing & shoppers shop. When you enter the lodge you are greeted by a warm fire, hot coffee, cocoa & cider. The amenities are too many to list but a few of my faves were our own little Christmas tree to decorate in our room & big robes. I am so impressed with this lodge.
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November 2023 by Michele Tynan
Beware of when you book for this lodge, as I booked two rooms and was given one "handicapped accessible room" with two queens, and one "hearing impaired room;" with a king bed. I did not request a handicapped accessible room, but they gave me a room with a handicapped shower, no tub, a shower chair and a hand held shower head. I requested a different room, and Patricia, at the front desk (reported as the manager) was argumentative, and kept insisting I booked a handicapped room or asked for the cheapest room, neither of which I did. Then she asked to see the booking confirmation to confirm I didn't book a handicapped room; however, still said she couldn't give me a different room. She kept making excuses and trying to argue, without being able to help solve the problem. Note: I booked these rooms two full months in advance and at the time of booking was told by the Bavarian hotel staff I spoke with that there were several rooms still available. One of the rooms was booked through Expedia; however, the handicapped accessible room was booked through the hotel, both for two nights. So BEWARE, if you're booking, as they will give the best rooms to the highest paying customer it seems, and will relegate the handicapped accessible rooms as they deem fit, without asking for preference.
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November 2023 by overseas323
My family vacationed here during Christmas last year. The hotel room is a little small, but it is very good for a small town. The layout of the room is very unique, and there is a heated swimming pool downstairs. My children like to soak in the swimming pool when it snows. ! The location of the hotel is very good, right next to the main road, parking is convenient, and the hotel staff are very friendly. It is recommended that you also come and experience the beauty of winter!