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September 2023 by Marlina
The reason for the 1 star was due to employee. Not only did this employee cost a sale from us but also the other couple with us and another one that was in the store. Here is what happened.... my husband had accidentally knocked my drink of ice water out of my hand, a little of the water had come our and was on the red floor mat and a little on floor itself. As we walked the corner to head to the counter to let them know the employee was on it and had already grabbed paper towels, which at first I thought wow that was great you had an employee who was starting to clean up a spill. But as I say thank you to her for cleaning it up and sorry, her response was absolutely uncalled for and personally unprofessional. She said "uh-huh" in a tone of annoyed and irrated. Now I can give a little grace here as I am sure there maybe customer that come in and wouldn't say anything or be disrespectful but when I responded back to her after she said "uh-huh" I was on my way up to the counter to advise of the small spill. And I told her this after I stated that I thought it was rude of her response, she then proceeded to say lets both agree to apologize by her believing i was going to go to the counter to let them know. Here's how i believe this could have been handled better... 1. Great of the employee to be watchful and be right on it, literally I had turned the corner to approach the counter and she was grabbing paper towels from the far right side of the counter when facing the back of the store. We both had approach the spill spot about the same time which is why I had thanked her and got the response I did above. 2. Instead of assuming someone would just neglect saying something give someone the opportunity because obviously I cared enough to thank you and Apologize for what happened. 3. You speak for the business when you are presently working and are the face there. Because of your actions you for sure lost 2 sales for a business who I would presume depends on their tourist to help keep their business going as prices are a little high but the idea of supporting a local business and small I can support. 4. And last work on your customer service this 1 star review could have very well been a 5 star if a different approach or response was made.I WOULD like to acknowledge the other gal there who was polite and said for us to have a nice day. The other employee could take a lesson from her in customer service.
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September 2023 by Crystal Lungsworth
I came to share a delightful experience I had over the weekend in this store. The employees were smiling and having fun with the customers. The selection is good, you will find many items that you've never seen before. I also read the other reviews, and had to chuckle at the obvious vendetta someone has against this shop/owner. Were you a past employee who is disgruntled? People might take your reviews more seriously if you don't copy and paste the exact same review. As a past business owner in Pike Place Market, these small businesses are paying double or more per sq. foot of retail space compared to other shops. I am glad that they made it through the past few (Covid) years and have stayed open. I can't even imagine how difficult running a small business would be now a days. I will always support a small business over a big box store, as I know the difficulties.
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September 2023 by Danie K. O.
Sooo many fun gadgets you don't find in the big box stores. Fun, helpful customer service. I always stop by every time I visit Leavenworth!
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August 2023 by Mariah Vessel
The shop itself has a great selection but the reason for the lower star rating is the pricing… this place is very over priced. I know it’s a tourist place etc but I travel often and this is way marked up….Update to add: I moved my two star review to a 1 star review due to the reply my review received. It seemed like more of a jab at me verses genuine care towards customer experience. I would like to add I am not the only person who’s review mentioned how expensive the store is. Company’s can set there own prices which doesn’t invalidate what they charge. I am just not your target customer per say. I have reviewed hundreds of businesses some of which offer the common kitchen items that you sell. They don’t specifically say kitchen in the name. I will not discredit the price of the unique items, including the specialty german items and the hand carved cutting boards. I have over 1.7 million views for my reviews, clearly customers care about others experiences. I saw how many snide remarks your business has made to others. There is nothing wrong with nicely educating your customers without treating them poorly. You want to attract people for your few unique items but then criticize them because they don’t know what Polish items are because they weren’t properly labeled. (Other review) I would like to mention I saw the pottery and when I was there it wasn’t properly labeled and had no explanation for the justification of the price. I didn’t even know it was specialty.
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August 2023 by Claire WithLove
If you love kitchen gadgets or need a special souvenir, this store was a lot of fun to walk around. It is the only store that had Leavenworth tea towels and a nice assortment of other ones. I picked up Leavenworth playing cards and Huckleberry tea.They offer laser engraving of cutting boards and other items while you wait.The lady working was very pleasant, greeting me and offering to help if I needed anything and ringing up my purchases.
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December 2022 by Krystn Machen
This shop is indeed very cute. But extremely over priced. Most the shops there are spendy but not $40 for a cup. Or over 100 for the blue tea holders. There are a handful of shops that are surprisingly cheaper and we’ll worth your money. The gal that was there didn’t really interact with customers very much. Just stood behind the counter. Which yes is good so she can see if someone is ready to check out but the store is small enough to be friendly and conversational . Especially with tourists that have never been. I would’ve bought more if it was more affordable, souvenir‘s should not be an arm and leg :(
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October 2022 by Kary Ann K.
The ladies working at this shop are amazing. They are always friendly. I go to Leavenworth regularly and stop in. This year they went above and beyond. We were visiting for Oktoberfest and weren't able to find hat pins available before we left for home. These ladies were able to get the pins for us. We had already left and they are mailing them to us. All I can say is am so grateful for their kindness. There are all kinds of cool stuff to buy in the store. Beside really funny/naughty cups and cookie cutters, they have great kitchen utensils you don't always see in the regular shops. You never know what you're going to find.
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September 2022 by Vicki D.
One of many cute shops in Leavenworth WA. Lots of stuff to look at so take your time
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November 2021 by Brian Feller
Bought a mug and was excited for it. Got home and found it was a Harley Davidson mug that was sanded down to be frosty and then re etched as an octoberfest. I didn't mind paying the overpriced but now that I have seen it I can't unsee it. This is not how you earn return business.
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October 2021 by Cathryn Davis
Cute little shop with kitchen items as well as a laser engraver that allows you to create awesome custom creations for gifts!Great place to get water bottles personalized for back to school, custom drink ware and more!Located below Cold Stone Creamery.
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September 2021 by Michelle Livingston
We got this sign made for our newly established family while we were down for our honeymoon. Very nice and friendly staff!!Turned out what we wanted plus more. Great shop!!
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July 2021 by Sara Henderson
Neat stuff
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May 2021 by Kim Hallgren
Enjoyed this shop. Fun gift for my treager cooking son and my daughter got engraved water bottles with a 1/2 hour. Very helpful and nice ladies
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October 2020 by Ty B.
What a fun shop. So many cool items. Staff is wonderful and very helpful. They also do engraving on many items. Don't miss this place.
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July 2020 by Percy L
Incredible shop with lots of variety. Very unique, useful items throughout. Most importantly, the shop owner is donating incredibly helpful items to medical providers - donations only. She has massively helpful items for getting kids (and adults) to wear masks more comfortably. I would recommend 100,000%!
