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July 2022 by Melissa Spielbusch
If I could give 0 stars I would. I just moved to the area and opened a bank account on June 16th at the Key Bank in Long Beach on June 17th I sold one of my vehicles to the Ford dealership in Astoria and deposited the large check. I was told by the teller that they would slowly release the funds to my account. I bought a new vehicle on Saturday and am waiting to pick it up. Unfortunately for me Key Bank has not released any of the funds and will not release them until June 25th which by the way is on a Saturday. I tried to explain that I can't pick up my new car until they release the funds. I was told that there is ABSOLUTELY NO WAY the funds can be released earlier than the 25th because it is a new account. This is not what I call costumer service. This is not acceptable and I will be taking my business elsewhere.
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June 2022 by Colby Lenz
Our business account was completely wiped out by somebody that committed fraud key Bank told us that it would be up to 30 days to refund the money then said it could take 3 months now we're going on 5 months and have not been refunded a dime this is our business account how we buy materials and do payroll absolutely ridiculous I would definitely not recommend using KeyBank or any of their branches we are much happier with our new credit Union as for an update the shadow that commented on my response to KeyBank committing theft and many banking violations nothing was settled no payments have been made key Bank still holds my money getting ready to turn it over to several big news stations with all the paperwork to back it up this is theft and this is not going to be let go
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November 2021 by Alexis Jetland
Expect to call numerous times and talk to multiple tellers if you need anything done. But by then it's generally too late ? older female teller is miserable with no compassion
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July 2021 by Park Cook and Music
This place has zero customer service just a bunch of rude tellers and management that would rather argue with customers..
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June 2021 by Lori Slayton
Inconsistent procedures. On line system has a lot of "glitches" the female teller is rude and has 0 personality.
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November 2020 by Salt Pub Ilwaco
A national bank that understands local business needs and works hard on behalf of its customers.
