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April 2024 by Paul Smalley
Quite literally the rudest and most deplorable customer service (disservice) skills of any bank employees I’ve encountered since I’ve been banking, which is almost 30 years!I just walked 2 miles, fast paced to get here before they closed. I even called this morning to confirm they could exchange foreign currency for me. They couldn’t bother answering their phone so it bumped me to the national call center. They confirmed, yet said nothing about account holder requirements. So after speed walking 2 miles to get here before they close at 4PM…. They refused to help me and were actually real jerks about it. I even Asked the customer behind me who was also a jerk, and as I was leaving I asked Another customer if he could exchange it for me.. he reluctantly agreed … then the teller told him he shouldn’t exchange it for me!!!!! What a total scumbag! I can’t believe how disgustingly rude these people are! It’s truly shocking to me just how vindictive and soulless these people were to me… it’s no wonder I closed My account with this putred, vile and disgusting bank! I’d suggest you do the same, as I can’t imagine they treat their members much better than the abhorrent way they just treated me!
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January 2024 by Judith Reginato
Always long lines to see a teller. Mobile app cannot read a check half the time. A very frustrating bank. The customer does not come first at this bank. No Saturday hours of operation.
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November 2023 by joel santamaria
Came to get cash all the atms were blocked by cars including drive through
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October 2023 by joelsantamaria1
Came to get cash all the atms were blocked by cars including drive through
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August 2023 by Dana Chen
So unprofessional and disrespectful!
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May 2023 by Luna Says
Hands down WORST BofA I’ve been to. Extremely rude and bordering racist treatment.
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April 2023 by Will K
Hands down WORST BofA I’ve been to. Extremely rude and bordering racist treatment.
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December 2022 by Kathy Williams
Friendly, but standing in line for twenty minutes so far.. One cashier and two merchants ahead of me. He's still working on the 2nd merchant.
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October 2022 by Jerry Hinton
Fast clean and never have a problem but the drive through could be a lil wider my truck barely fits especially when you go to pull out cuz you have to turn to the right but keep the car straight so you don't hit the curb
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August 2022 by bigbarrettbob
One teller working and a line a mile long. Spent over 30 minutes waiting in line to deposit a check. If they can't hire tellers increase the monthly mobile deposit limit.
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March 2022 by Summer G
Great customer service. I'm wondering if this Longview branch will be staying open. Because I went there in the middle of the week at around 3pm and they had a sign that they were closed. Costumer's need to know we'll in advance if this brach is closeing for good in the near future. I have 4 accounts there, and all other locations are out of the way.
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January 2022 by Patricia Asbell
My card information was stolen, someone tried to use it in New York. Went to the bank to reverse charges, and get a debit card. The teller flipped my card over, pointed at the phone number on the back and told me “ call that number” This was the last straw. From outrageous fees to charging 15.00 for a cashiers check to rude tellers? I think I need a new bank
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October 2021 by Arlet Cossetta
Very unfriendly.I don't recommend this place
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September 2021 by Buex Trek
If my money isn't in my account tomorrow, I swear on everything I'm closing my account with yall and telling everyone whats up with yalls online banking
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September 2021 by brandon rusnak
Jesse helped out greatly! Great customer service and very respectful, Thank you Jesse!
