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August 2025 by Jessica M.
Negative stars for Bud Clary Ford. It is nearly impossible to get in touch with anyone here, and getting a part in a timely manner is just as frustrating--especially when it's under warranty. I absolutely love my car, but the lack of dependable service has me considering trading it in just so I can work with a dealership that values their customers.
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August 2025 by Julie D.
Audrey was fabulous!!! Very professional, knowledgeable and a pleasure to do business with. Didn't enjoy the process but she made it doable!!
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April 2025 by Andriy B.
Warning: Dealership Took My Car, Refused Payment I sold my vehicle to this dealership after agreeing on a $59,000 sale price. All paperwork was signed, the car and keys were handed over, and they even requested the 10-day loan payoff from my lender. After completing the deal, the general manager later tried to back out, and as of now, neither the loan has been paid off nor have I received any funds. I've had to file formal complaints with the Washington State Attorney General and the Department of Licensing, because this is not just unprofessional--it's potentially illegal. Buyers and sellers: be cautious. If this happened to me, it could happen to you.
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February 2025 by Miranda J.
I will say, Brandon is great to work with. He bends over backwards to help you when looking for a vehicle. The higher ups (excluding the guy you sign with) won't leave their glass office to even speak to you. Brandon was stuck being the middle man whenever we had questions. When asking what their "117 point inspection" entailed, they wouldn't give Brandon an answer. When asked about what maintenance they had performed on the vehicle after they received it, they wouldn't give Brandon an answer. To Brandon's credit, he is very kind, respectful, and friendly. It's a shame that the people he seems to answers to put him in these positions. The only reason we went with them is because they were the only ones to have the exact vehicle we were looking for that wasn't severely overpriced; and my husband is a mechanic so in the event something comes up that they didn't disclose, he can fix it. If you are buying used, be careful with this place. The fact they can't tell you what their touted inspection even is definitely leaves room for concern.
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January 2025 by Linda M.
I expected a good deal more from Bud Clary. They have had our 2018 Hyundai Tucson since August 22. We keep getting the runaround and even trying to resolve it ourselves, all we get our voicemails. We even get the runaround when we the door. This is the poorest customer service I've ever received.
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December 2024 by Sharon O.
I got a call in April of this year, 2024, that I had 2 recalls on my 2016 Edge. The woman said she'd call me when the parts were in. NO call back from them. In November I got a 3rd recall and called the Bud Clary dealership and they scheduled a time to do all three recalls. The recalls were finally done yesterday, 12/11/24. Yesterday afternoon I was called about work that should be done after the recalls. Keeping in mind my car only has 28,445 miles on it and the work he said should be done came to over $4330. I PROMPTLY declined to have it done! Really? A $48,000+ vehicle I bought NEW in 2016 needed to have THAT much work done on it with only 28,000 miles? I'll be going elsewhere. If there are MORE recalls, I will go to a different dealership. So done!! Sorry about the end-of-year quota that won't be getting any of my money.
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October 2024 by Zena Edwards
I live in Ridgefield and it was well worth the drive to Longview! The service department took care of 2 long overdue recalls for my 2016 Hyundai. I unexpectedly hit traffic and was an hour late for my appt. Joey the service manager was very kind and understanding. Waiting area was clean, quiet, set up nicely for me to get some work done on my laptop while waiting.
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October 2024 by Zach Willard
Had the pleasure of buying a car from Kaylee and Brandon! Both of them were outstanding and made it as easy as possible without spending all day at the lot and got me exactly what I wanted! Highly recommend both of them if you’re looking for a new or used car! Couldn’t have asked for better help! Thanks guy!
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October 2024 by Shane Davis
One of the WORST experiences with a dealership we’ve ever had. Their service department had the most unprofessional staff. Our 2015 Santa Fe was in & out of there multiple times over a 3 month period. I left voicemails for the Service Managers & General Managers in that time and NOT one of them ever called me back to discuss the multiple issues we kept having after they supposedly “FIXED” our car. I will never buy another vehicle from them or ever have them touch our cars again
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October 2024 by Joshua Smith
Quick and personable, great price, Joey,s smile makes my day.
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October 2024 by Diane Smith
Fast and efficient service. Car was in same condition as delivered. Love having you contact me by text so I can ask questions. Great service. I'll be back.
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October 2024 by Brian P.
If I could give 0 stars, I would. So my truck is still in their shop. It's been in there since August 14th with little to no communication unless i instigate it. What i originally took it in for was fixed in about a month. However, on my way home after it was "fixed," it was pouring out coolant. My truck never did that before. I HAD TO HAVE it towed back to the dealership and was told it would be taken care of. So now the problem is a water pump failure, and my warranty covers 50%. I was told my portion is $298 +tax. Now, I had to again, reach out only to find that THEY broke some bolts on my truck and, surprise, it's now $3106 to fix it this time. This place isn't a good place for service, go somewhere else. I own a business and need to have a truck to operate it. I've had to use my girlfriends truck for 2 months. I've also lost out on about $10,000 in income. As a contractor, I work on other people's things or property, and if I break something on their house, I don't charge my customers, I don't charge their warranty. I fix it, or my insurance takes care of it. Plain and simple. I was raised on "you break it, you buy it." This place takes NO responsibility and needs to learn a lot about customer service and how communication works, I am NOT happy at all. I'm tired of the excuses from this place. I am ready to escalate this. I let the service advisor know, only to be told that management is out for the next few days. So again, another excuse or a lie. I don't believe this place should be run without some sort of management. Get your stuff together, Bud Clary Ford. I've lost my time, my money, and now respect for Ford. This needs to be resolved now, not later. I have texts and voice mails to back up my statements.
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October 2024 by Barbara Stuart
Very professional! I enjoy taking my car to the dealership.
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October 2024 by minipatriot
They were very efficient, helpful,
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October 2024 by Angel H
I had a great experience getting my recalls done at Bud Clary. The service desk rep was very friendly and helpful and the mechanic (the oil change guy) was very kind. I was very happy with my experience.
